Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Internet access
Housekeeping on request
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Issues with cleanliness
Bathroom size inadequate

Categories

Cleanliness
7.73
Some concerns about cleanliness raised in reviews.
Service
9.2
Staff is very attentive and accommodating.
Location
9.24
Perfect location, convenient and quiet.
Room Quality
8.19
Spacious and comfortable rooms, some issues with the bed.
Amenities
8.72
Good amenities, but some minor issues noted.
Value for Money
8.68
Good price considering location and comfort.
Food and Beverage
8.23
Breakfast is good, but limited reviews on food quality.
Overall Experience
8.8
Overall a very good experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:37

Property Description

Modern Accommodation with Spa Facilities

Located in the exclusive El Poblado area, Hotel Florencia Plaza offers modern accommodation with Wi-Fi and spa facilities. The rooms feature a contemporary design with LCD cable TV and a work desk, providing a comfortable stay for guests.

Delicious Dining Options

Start your day with a delicious American breakfast at Restaurant Bocaccio, offering a variety of options including juices, fruits, eggs, cereals, and pancakes. Room service is also available for those who prefer to dine in the comfort of their room.

Relaxation and Wellness

Unwind at the hotel's rooftop hot tub with stunning city views or pamper yourself in the hammam and Turkish steam bath. These wellness facilities provide the perfect retreat after a day of exploring the city.

Experience luxury and convenience at Hotel Florencia Plaza, book your stay now for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    People no matter the age stay for COP 120,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 727 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.8
M
MIGUEL ANGEL • extended_group • pe
10
2026-04-08 • via Nuitee
L
Lorenzo • extended_group • it
3
Pessimo ma va bene
Pros:

Personale gentile e quando può ti aiuta volentieri, sempre presente. Aria condizionata e posizione ok.

Cons:

Struttura molto sporca, assenza di servizi essenziali, ad esempio: il phon è presente ma è 1 per tutta la struttura, lo abbiamo dato a un'altra stanza e non è più tornato. La stanza aveva un pessimo odore, il bagno sgocciolava. Spazi molto ristretti.

2026-03-19 • via Nuitee
J
Johnathan • extended_group • pr
8
Good like 👍
Pros:

Todo

2026-01-20 • via Nuitee
C
cinthia isabel • extended_group • mx
10
espectacular
Pros:

espectacular

Cons:

todo bien

2026-01-19 • via Nuitee
N
Nelson • solo_traveller • pe
8
Pros:

La ubicación es perfecta, cerca a todo, pero en una zona tranquila. Habitación amplia y muy cómoda. Precio muy bueno teniendo en cuenta la ubicación y el confort de la habitación.

Cons:

Salí a cenar y regresé hacia las 11.30pm. Estuve más de 20 minutos afuera, bajo una lluvia de mediana intensidad. El recepcionista desaparecido. Casi me tumbo la puerta y al final apareció.

2025-12-17 • via Nuitee
I
Iris V • couple • pr
9
Fue muy buena.
Pros:

Céntrico

Cons:

El baño es muy pequeño. El agua salía fuera de la ducha.

2025-12-06 • via Nuitee
J
Janice • family_with_children • pr
7
Buena
Pros:

La ubicacion

Cons:

La limpieza

2025-12-04 • via Nuitee
A
Andrea Alejandra • extended_group • gt
10
Excelente ubicación
Pros:

Excelente ubicación, staff súper amable, el jacuzzi del hotel fue lo top.

2025-11-28 • via Nuitee
F
Fallas Sanchez • solo_traveller • cr
10
Pros:

Muy buena atención muy lindo

2025-11-27 • via Nuitee
Ákos • solo_traveller • es
10
Pros:

Staff is amazing, really kind people!

Even help me to sort out my problem due to a flight delay.

Really good price/ quality rate in the area!

2025-11-24 • via Nuitee
H
Haim • couple • il
5
נחמדה
Pros:

הצוות היה מאוד נחמד עזר במה שצריך.
המיקום היה מעולה.

Cons:

המיטה לא נוחה.
הכניסה למלון נעולה ולא תמיד יש מי שיפתח נתקענו כמה פעמים מעל 10 דק בחוץ עד שפתחו לנו.

2025-11-23 • via Nuitee
M
Melvin • couple • cr
8
Muy bien ubicado y buen precio!
Pros:

Muy bien ubicado a pocos pasos del parque Lleda y Provenza. El Personal es muy amable y el desayuno muy bueno

Cons:

En los 3 días que estuve no hicieron limpieza en la habitación. Entrar es un poco complicado porque siempre debe haber alguien en la recepción que te abra la puerta de vidrio de la entrada

2025-11-19 • via Nuitee
M
Manuel • solo_traveller • co
5
2025-11-08 • via Nuitee
R
Rivera Mayta • family_with_children • pe
3
2025-11-05 • via Nuitee
F
Frank • couple • pa
9
El servicio y el personal del Hotel excelentes y profesionales.
Pros:

El servicio excelente, el personal de la recepción excelente, el personal de la cocina excelente y el hotel con buen servicio y buena ubicación.

Cons:

El Blower del baño no funcionaba.

2025-11-05 • via Nuitee
G
Granada • family_with_children • co
10
Pros:

La atención del personal,,excelente,prestos a ayudarte y a mejorar tu estadía.

Cons:

Todo muy bien.

2025-11-02 • via Nuitee
T
Tarraza • couple • pr
10
El hotel me encanto y el personal Don John,Estefania,Johanna y Camilo son los mejores en calidad.
Pros:

Muy rico y completo,la cocinera Johanna fue muy gentil y cocina bueno.

Cons:

Todo me pareció bueno.

2025-10-15 • via Nuitee
S
sarah • solo_traveller • fr
10
Une pépite au cœur de El Poblado
Pros:

La gentillesse et l’efficacité du personnel,l’emplacement le rapport qualité prix et le très bon petit déjeuner ,je regrette de ne pas avoir réservé plus longtemps dans votre hôtel mais il est certain que je reviendrai ,merci🙏🏽

Cons:

Rien j’ai tout aimé

2025-10-09 • via Nuitee
E
Edison Marín • extended_group • co
10
2025-10-08 • via Nuitee
J
Jaime
6
Pros:

Cleanliness and staff availability has to improve. Overall a fine experience.

2025-10-07 • via Nuitee