Hilton Garden Inn Chicago Downtown Riverwalk

I liked the room and vicinity within Chicago.

Poor, cheap. Paid for breakfast and waffle was charged $14. This not the quality of 20!years of using Hiltons all over the world.

Nice city hotel in the downtime of Chicago, close to all sightseeing points, Big Bus stop and cruise boat station.
We were warmly welcomed by the receptionists and checked in early - that was a lovely experience!
The room is small but has all amenities and facilities to have a rest after the city walk or a busy day.

Good Staff/ Nice Room/ Nice river view

We stayed at this hotel for two nights this week. While the location is great, the cleanliness and customer service were extremely disappointing.

We discovered what appeared to be blood stains on the linens and bedding in our room. We also found crumbs and debris on the floor, which suggested the room had not been properly cleaned before our arrival. We only noticed the stains the following morning because they were at the foot of the bed and in the area where pillows are normally placed, making them difficult to see when we first entered the room.

When we reported the issue, it took two requests before the stained bedding was actually changed. The first time, the stains were left on the bed despite our concern.

What was most disappointing was the lack of accountability afterward. Instead of receiving an apology or any effort to address the sanitation concern, we were met with accusations that we caused the stains. Laura at the front desk was unprofessional and raised her voice at me, and Richard, the manager who said he would call back, never followed up.

A possible blood stain on hotel bedding is a serious cleanliness issue. Unfortunately, the poor response and lack of customer care made this experience even worse.

The location is perfect. The room wasn’t noisy except the air conditioning. Small but ok bathroom with good shower and comfortable bed. Check in and check out was fast and easy. We would come back since the price was appropriate.

Ideally situated in the city centre but really expensive I think

A pleasant room stay at a hotel in an awesome location on Wacker Drive, if you're interested in easily checking out highlights of downtown Chicago. Front desk staff were friendly, room accommodations were fine (A/C, turning the room, etc.). I'd be glad to return.

We booked this hotel 3-4 months and spoke to a national representative to make accommodations for a handicapped room that joins with another room to accommodate my 90 year old mother-in-law. When we arrived, the front desk person they don’t guarantee either specifications, . This should be against ADA laws. If this was the case, the hotel should have these things noted should be in the national database. This is absolutely unacceptable. If you have special jeeds do not book hete, .