Courtyard by Marriott Gatlinburg Downtown

Hotels
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Courtyard by Marriott
8.7 (516 reviews)
315 Historic Nature Trail , Gatlinburg , US
+1 865-436-2008

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean
Good location
Nice staff
Cons:
Pool area unappealing
Poor breakfast options
Noise issues

Categories

Cleanliness
8.53
Many reviews mention cleanliness as a positive aspect, but some note issues like noise and maintenance problems.
Service
9.5
Mixed feedback on staff attentiveness, but some positive mentions of helpfulness.
Location
9.54
Multiple reviews highlight the good location and convenience to nearby attractions.
Room Quality
8.99
While some rooms were clean and comfortable, issues with hot water and noise affected overall quality.
Amenities
8.02
Amenity issues noted, such as the pool area not being appealing and hot tub problems.
Value for Money
8.48
Some guests felt the pricing relative to the services provided was not as expected.
Food and Beverage
7.53
Breakfast was criticized for lack of quality, though coffee in rooms received some praise.
Overall Experience
9
Despite some specific drawbacks, guests generally enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 16:21

Property Description

Convenient Location and Modern Comforts

This Courtyard by Marriott in Gatlinburg, Tennessee offers a perfect blend of convenience and comfort. With an on-site restaurant and free WiFi, guests can enjoy a seamless stay in the heart of the city.

Amenities for a Relaxing Stay

Each guest room is thoughtfully equipped with air conditioning, a flat-screen TV, and a private bathroom stocked with complimentary toiletries. Some rooms even boast a cozy seating area, perfect for unwinding after a long day of exploring.

Stay Active and Explore

Take advantage of the 24-hour front desk, business centre, and onsite shops. Stay in shape at the fitness centre or venture out to nearby attractions like the Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies. Book your stay now for an unforgettable experience.

Important information:

Housekeeping is offered every two days upon request.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.7
Based on 516 reviews
Cleanliness: 8.53
Service: 9.5
Location: 9.54
Room Quality: 8.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 7.53
Overall Experience: 9
A
Amaya • couple • us
4
2026-10-29 • via Nuitee
S
Smith • extended_group • us
8
2026-10-29 • via Nuitee
C
Caroline • couple • us
9
Pros:

Very convenient location

2026-10-29 • via Nuitee
G
Grace • family_with_children • us
10
We enjoyed our stay.
Pros:

We enjoyed dinner and fireplace after driving several hours to reach the hotel.

Cons:

The first night we weren't able to get a handicap parking. We were at the very back of the parking lot.

2026-10-29 • via Nuitee
R
Richard • couple • us
8
2026-10-26 • via Nuitee
L
Leta • couple • us
10
Pros:

Very nice. Comfortable, clean room.

2026-10-26 • via Nuitee
D
Deborah • couple • us
10
2026-10-19 • via Nuitee
C
Connie • couple • us
8
2026-10-19 • via Nuitee
N
Nick • couple • us
9
2026-10-19 • via Nuitee
D
Deborah • couple • us
10
2026-10-19 • via Nuitee
M
Mike • couple • us
10
great time
Pros:

Great staff, super clean, very well kept

Cons:

having to pay for self parking

2026-10-19 • via Nuitee
M
Michaela • family_with_children • us
8
Overall I would definitely book a stay here again!
Pros:

Staff was amazing. Loved the location! Bistro was really good! Great amenities! Literally right down the street from Gatlinburg main attractions! I didn't drive for 3 days straight. There was no need to. We only left to go explore the Smokey Mountains.

Cons:

Traffic, and construction being done right next door.

2026-10-16 • via Nuitee
J
Julie • couple • us
8
2026-10-14 • via Nuitee
K
Kyle • family_with_children • us
9
2026-10-11 • via Nuitee
E
Eric • couple • us
10
Great place to stay in Gatlinburg
Pros:

Facilities was great and location is walking distance.

2026-10-08 • via Nuitee
M
Melissa • couple • us
5
NOT WORTH THE MONEY STAY AT A NICER HOTEL!!
Pros:

The bed was comfortable and the shower was a good size, but that’s it!!

Cons:

For the first time ever coming to Gatlinburg and staying at a hotel ( and we have stayed at a few really nice ones) this is the first time we have ever had to pay for parking and $15 a night is extremely high!! Also the king size bed isn’t a true king size bed!!We bring our own sheets because of my service dog and the king size sheets that fit my bed were too big for this bed!!

2026-09-17 • via Nuitee
D
Delsy • couple • us
9
It was very good.
Pros:

There was no breakfast included.
You asked if we paid extra, and yes, we paid $15 a night for parking.

Cons:

The room was clean and well distributed, but I forgot something in the room, and when I called after I had left, I was told it was not there, I know it had to be, because it was not with me and I didn't take it out of the room while I was there.

2026-09-15 • via Nuitee
F
FrancielleAlves • couple • us
9
2026-09-08 • via Nuitee
R
Renay • couple • us
10
2026-09-07 • via Nuitee
M
Mike • solo_traveller • us
6
A clean hotel in a good location.
Pros:

The room was clean. The cafe is big a benefit for early morning travelers.

Cons:

We arrived at 11am, well before check in time. We were greeted by a lovely women who was very helpful. We were given a parking pass and told the room would be ready after 1pm. We returned at 3:40pm after walking around town. There was a different woman at the desk and I would describe her as nasty. We seemed to be bothering her when we tried to get our room. She sneered at us that the room would not be ready until "check in" time, which was 20 minutes later. So we sat down in the lobby and waited for 20 minutes. Her attitude only got worse when I came back up to the counter to get our room. It's really a shame that her piss poor service tarnished how good everything and everyone else was during our stay.

2026-09-01 • via Nuitee