SpringHill Suites by Marriott Mobile West

Like most have said .......... rooms in great need of being updated. Large clean rooms. Stayed two nights within a week. Second night .... on the way there, we get a phone call that my credit card did not go through. I said I don't know why because it's the same card from just 4 days ago when I stayed there. The lady said I had to get there by 6pm or I was going to lose the room. I explain we were on our way there. We get there at about 8 min til and the lady explained that they wanted her to cancel our room. She had told them , we told her we were coming ( so she didn't ) Turns out, on our credit card exp date they entered was 8/28 ......... when I got there I showed the lady the card and she said ..... " it says .... 8/28 " Turns out it really says 6/28. ( I didn't have my glasses on ) Turns out card was fine, it was being just entered wrong. Hard to believe they wanted to cancel my reservation after I told them I would straighten it out and also being a rewards member. Put a bad taste in our mouths. Employees were great and seemed to try hard.

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SpringHill suites Mobile always does a great job! The entire staff is so friendly and they truly go out of their way to make your stay enjoyable. I’ve been staying at this hotel for years when visiting my daughter at college. I’ve never had a bad experience. My only complaint is this hotel does need updating, but this is a corporate problem not a staff problem. The staff makes do with what they have and takes pride in their job, regardless of the outdated decor and furniture.

Keep up the good work SpringHill Mobile and hopefully corporate will reward you with a much needed update soon!

I have been coming here for 4yrs my kid goes to Springhill College! And Sue at the front desk is always so welcoming!! She takes care of all your needs! Always goes above and beyond!
Thank you Sue for 4 yrs of amazing customer service!!!

Great location, everything close by

The staff was very helpful and courteous. The room very clean. Definitely will be back in June.

Great location and fantastic staff. I always stay here when I travel to Mobile monthly, for work. This was my first stay that was in a handicapped room so it had a tub/shower combo with a shower curtain and so much water comes out. This is despite having the shower curtain closed all the way and is because the curtain and liner absorb the water. It’s dumb. lol I’d much rather have a room with the glass shower door like normal for this location so I don’t have a mess to manage after every shower

Quiete and nice

It is a great place and convenient with the best staff. Miss. Sue was very helpful and accommodating to our tennis team. We will be back for next year, tennis tournaments.

T

Makes me right at home when I see Sue at front desk!!! Greets me , everything is ready for my stay . When you travel for work I do, being away from home can get
Old.

The staff here has the rooms clean and ready. Mornings are easy with breakfast set to help my energy going for the day.

Smiling faces make days end nice
Thank You Sue !

My stay was exceptional. The location is very clean and well maintained, the staff was friendly and attentive throughout my stay. I highly recommend this location to anyone looking to stay in the Mobile area.

The property was very nice and clean

Excellent service - room was clean, breakfast was good, professional attitude

Great hotel. Very clean and up to all Marriott standards of excellence.

Sue at the front desk is very helpful and professional.