Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent/central location
Friendly/helpful staff (many mentions)
Clean and modern facility
River/view rooms
Large/comfortable rooms
Good breakfast variety
Spa and pool available
Memorable stays / recommended
Cons:
Perceived high price / value concerns
Charged for small items (water) reported
Some staff appeared tired or occasionally unfriendly
Spa amenities (jets, treatments) not always operational
Some rooms show wear/old equipment
Occasional unavailability of menu items/cocktails
Missing basic toiletries in some rooms

Categories

Cleanliness
9.5
Multiple reviews call the hotel 'immaculately clean' and praise room cleanliness; one review notes some worn surfaces but overall housekeeping consistently positive.
Service
8.3
Several guests describe staff as friendly, helpful and accommodating; a few reports mention tired or less-welcoming employees and occasional restaurant staff lapses, giving a mixed-but-leaning-positive service impression.
Location
10
Many reviewers highlight an excellent, central location and picturesque river views; location is repeatedly called a top asset of the hotel.
Room Quality
8.4
Rooms described as large, comfortable and with great views, but some guests note signs of wear, older in-room equipment and areas needing maintenance.
Amenities
7.8
Property offers spa, pool and varied breakfast options, but guests report non-working spa jets, unavailable advertised treatments and occasional limited replenishment of in-room items.
Value for Money
7.5
Several comments cite high rates and an instance of being charged for a small bottled water; overall perception is that price is on the higher side for the experience.
Food and Beverage
8.2
Breakfast gets strong praise for variety, staff are generally helpful, but some menu items or cocktails were unavailable and tea/coffee were not always replenished after first day.
Overall Experience
9.9
The majority of reviews describe memorable, highly positive stays (recommendations, 'perfect stay', 'best hotel' comments). Minor service/maintenance and value issues moderate but do not outweigh the overall strong guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodation
Experience a blend of modern comfort and old-world charm in our elegantly decorated rooms equipped with all the amenities you need for a relaxing stay.

Wellness & Spa Retreat
Indulge in ultimate relaxation at our exclusive spa offering a range of treatments, swimming pool, saunas, and mineral water baths, ensuring a rejuvenating experience.

Family-Friendly & Business Ready
With a playroom for children, children's menu, and conference facilities, our hotel caters to the needs of families and business travelers alike.

Book your stay at Crowne Plaza Borjomi Spa & Wellness Centre for a memorable and rejuvenating experience in the heart of Borjomi.

Important information:

Please note that bringing food and alcohol in the hotel room from outside is not allowed. Guests can use a room service. Club Lounge and is temporarily unavailable.

When traveling with pets, please note that an extra charge of USD 25 per pet, per night applies.
Please note that the property can only allow pets with a maximum weight of 6 kilos.
Pets are not allowed in the Restaurant and SPA zones.
All necessary items and food should be provided by the guests.
Pets must be transported in special carriers while in the social areas.
Please note that currently we do not have currency exchange and excursionsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 1800 reviews
Cleanliness: 9.5
Service: 8.3
Location: 10
Room Quality: 8.4
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 8.2
Overall Experience: 9.9
A
argus30 • family_with_children • il
10
2026-10-31 • via Nuitee
H
Hema • couple • in
10
Pros:

Everything

Cons:

In spite of Paying high room rate we were charged for just one small bottle of water

2026-10-30 • via Nuitee
I
ira • family_with_children • il
10
2026-10-28 • via Nuitee
A
agah • solo_traveller • tr
8
Avarage & not afordable
Pros:

Location &

Cons:

They’re not looking friendly..

The hospitality is very poor…
And team is really looking tired& and they re not looking happy . And looking very amateur

2026-10-28 • via Nuitee
P
Primož • couple • si
10
Perfect stay for enjoying Borjomi and relaxing
Pros:

Friendly staff, good location, spa, everything perfect

Cons:

/

2026-10-27 • via Nuitee
M
Michael • couple • us
10
Great location and friendly staff
Pros:

Location is excellent and the staff is super friendly and accomodating. Room was clean and very comfortable.

Cons:

Nothing.

2026-10-26 • via Nuitee
L
Lamara • extended_group • ru
10
Перекрасный отель, с великолепным уровнем сервиса! Спасибо большое, процветания вам!
2026-10-25 • via Nuitee
M
Maxim • extended_group • nl
9
2026-10-25 • via Nuitee
A
Ali • couple • ae
8
Pros:

الموقع
مساحة الغرف
بشاشة وتعاون الموظفين
- سرعة الاستجابة لملاحظات المقيمين
مساحة الغرف

Cons:

عدم توفر بعض الادوات مثل معجون الاسنان
- ادوات الحلاقة
- الشطاف بالحمام

2026-10-25 • via Nuitee
M
Meri • solo_traveller • ge
10
2026-10-23 • via Nuitee
P
Paata • couple • ge
9
2026-10-22 • via Nuitee
M
Mona Mohammed • family_with_children • ae
10
مكان رائع
Pros:

مكان ممتاز وخاصة الموقع

Cons:

لا شي

2026-10-22 • via Nuitee
S
Suliman • family_with_children • sa
10
Pros:

الأجمل بدون نقاش

2026-10-22 • via Nuitee
P
Paolo • couple • it
10
2026-10-19 • via Nuitee
S
Shaimaa • extended_group • ae
10
Best hotel in Georgia
Pros:

The hotel location amazing near every thing direct to the rever
And the stuff so polite
Very big options for breakfast
So clean hotel

Cons:

Nothing

2026-10-18 • via Nuitee
D
DOLY • family_with_children • il
10
Pros:

המלון נמצא במקום מרכזי, השירות היה מצויין, הצוות היה מעולה.

2026-10-16 • via Nuitee
L
Lida • couple • ge
10
2026-10-16 • via Nuitee
R
ROMAN • couple • lv
7
Отель не соответсвует 5 звездам.
Pros:

Хорошое расположение и большой номер. В отеле есть спа комплекс. Твердый 4 звездночный отель, но никак не 5.

Cons:

- Для пятизвездочного отеля номер выглядит довольно потертым: на столе есть царапины.
- В номере установлена устаревшая музыкальная колонка для iPod (ей уже около 15 лет), к которой невозможно подключить современные модели телефонов.
- Персонал в ресторане не всегда приветлив. При заказе по меню некоторых коктейлей не оказалось в наличии, и нам пришлось выбирать другие (для отеля уровня 5 звезд меню должно актуализироваться своевременно).
- Чай и кофе положили только при заезде, в последующие дни обновляли только питьевую воду.
- В первый день не работал сейф - пришлось обращаться на ресепшн, после чего сотрудник поднялся и заменил батарейки.
- В бассейне спа-комплекса не работают гидромассажные установки, которые включаются по кнопке, из-за чего их назначение остается непонятным.
- В спа-брошюре было заявлено наличие тайского массажа, однако при попытке записи выяснилось, что услуга недоступна, и пришлось выбирать классический массаж.

2026-10-14 • via Nuitee
V
Viktor • extended_group • hu
8
2026-10-14 • via Nuitee
S
Shreshth • couple • in
8
Great location, great service, good food, property is a bit old
Pros:

The location is incredible

Cons:

The hotel is a bit old and needs to be better maintained

2026-10-11 • via Nuitee