Hotel Costa Azul

Hotels
9.2 (316 reviews)
Horacio Nelson y Parque Norte S/N Fraccionamiento Costa Azul , Acapulco , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Very clean rooms and common areas
Excellent, plentiful breakfast
Pleasant pool (including heated option)
Well-maintained facilities
Good, convenient location near beaches
Generally friendly and attentive staff (especially afternoon/evening)
Cons:
Inconsistent reception service in the morning; at least one rude staff report
Check-in room mix-up reported (wrong room assigned)
Spotty Wi‑Fi and occasional TV connectivity problems
Restaurant closes early (around 3pm)
Pool water reported as very hot in one review
Limited shaded/vegetation relaxation areas; pool bar small
Not directly on the beachfront

Categories

Cleanliness
9.5
Consistently praised across reviews: rooms, common areas and the pool described as very clean and well maintained.
Service
8.7
Mixed sentiment: many comments about very friendly and helpful staff (especially afternoon/evening), but several notable complaints about morning reception service and a check-in room mix-up.
Location
9.3
Generally positive: convenient, pleasant neighborhood and within walking distance (~10 min) to beaches; not directly on the beachfront.
Room Quality
9.4
Rooms described as clean and comfortable; a few technical issues noted (Wi‑Fi/TV connectivity) but overall room condition is highly rated.
Amenities
9
Pool (including a heated option) and restaurant are highlights; small pool bar and limited shaded/green areas noted, plus occasional complaints about pool temperature.
Value for Money
9.1
Perceived as a good lower-cost option with satisfied guests and generous breakfast portions; attendees from a contest reported being very happy.
Food and Beverage
9.6
Breakfast repeatedly described as excellent and plentiful; restaurant praised though some mention it closes early (around 3pm).
Overall Experience
9
Overall very positive and recommendable stay, with strong cleanliness, breakfasts and facilities; some service and connectivity issues slightly lower the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 07:20

Property Description

Unique-Style Decor and Amenities
Hotel Costa Azul boasts a unique-style décor, creating a charming and inviting atmosphere for guests to enjoy. The sun terrace, swimming pool, and outdoor lounges provide the perfect spots to relax and soak up the sun.

Modern Rooms with Essential Amenities
The rooms at Hotel Costa Azul are designed with modern décor and equipped with essential amenities such as air conditioning, a safety box, and a flat-screen cable TV. The private bathrooms feature a refreshing shower for guests' convenience.

Convenient Location and Nearby Attractions
Located just 5 minutes’ drive from Icacos Beach at Acapulco Bay, guests have easy access to the beautiful coastline. Additionally, the hotel is close to various dining options at Miguel Aleman Seafront Boulevard and is a short drive away from casinos and Papagayo Park.

Experience comfort, convenience, and relaxation at Hotel Costa Azul. Book your stay now to indulge in a memorable vacation experience.

Important information:

A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking.

You can pay for another guest's room with your credit card. Simply complete and e-mail an authorization letter necessary for the safety of your credit card.

The authorization letter is used for when the guest who has the reservation is not the one who pays for the room, and a third person pays for it. In the case of multiple rooms, the same authorization letter will suffice.

When booking 8 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRO

Location

Guest Reviews

9.2
Based on 316 reviews
Cleanliness: 9.5
Service: 8.7
Location: 9.3
Room Quality: 9.4
Amenities: 9
Value for Money: 9.1
Food and Beverage: 9.6
Overall Experience: 9
C
Carlos Eduardo • solo_traveller • mx
10
Limpieza y ambiente. Extender horarios de la alberca
Pros:

Es un hotel que pone mucha atención a la limpieza. Tiene un ambiente relajado y una bonita vista en el patio central.

Cons:

Me gustaría que extendieran el horario de la piscina por la mañana. Actualmente dejan usarla desde las 8am pero sería mejor a las 7 o a las 6 antes de que haya muchos rayos de sol

2026-08-14 • via Nuitee
A
Andrea • couple • co
10
Me gustó mucho y volvería!!
Pros:

Estaba muy limpio, y la atención fue siempre buena

Cons:

Está un poco alejado de la playa

2026-08-14 • via Nuitee
G
Gilberto • solo_traveller • mx
9
Pros:

Personal anabke y atentos

2026-08-11 • via Nuitee
R
Ruben • solo_traveller • mx
9
Pros:

Las instalaciones y limpieza, comodidad

Cons:

Solo el personal de recepción que no resuelve dudas o situaciones pronto.

2026-08-09 • via Nuitee
R
Ramón Cruz Alejandra • couple • mx
10
Pros:

Me encantó mi instancia ahi, super tranquilo, el personal muy amable y el desayuno delicioso
Pero sobre todo, la habitación muy limpia y todo

2026-08-05 • via Nuitee
M
Matthew • couple • us
10
2026-08-02 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-07-25 • via Nuitee
K
Karla • family_with_children • ec
8
Pros:

Es muy limpio, el personal del restaurante muy amable y la comida deliciosa.

Cons:

Hubo un problema con la habitación a la llegada, al regresar en la noche no teníamos acceso a nuestra habitación y nos tuvimos que acercar al mostrador en donde nos indicaron que por una confusión nos dieron la habitación equivocada y tuvimos que cambiarnos, el personal no fue del todo amable.

2026-07-24 • via Nuitee
F
Fernando Llanos • solo_traveller • mx
10
2026-07-14 • via Nuitee
M
Marco Antonio • solo_traveller • mx
10
Pros:

Restaurante

Cons:

Horario restaurante

2026-07-14 • via Nuitee
V
Virginie • solo_traveller • mx
9
Tres bon hôtel au calme
Pros:

Hotel tres confortable et tres bien entretenu, situé au calme à l'écart de l'agitation de la costera, tout en étant à 10 min à pieds des plages. L'hôtel est situé dans un petit quartier sympathique avec de nombreux commerces et restaurants.
Le vrai plus de l'hôtel : les petits déjeuners excellents et copieux et la piscine.

Cons:

Hôtel un peu trop bétonné dans l'ensemble et conçu pour la circulation des voitures au détriment des espaces de détente pour les clients. Ça manque de végétation et d'endroits oû se mettre à l'ombre. Seul le bar au bord de la piscine est agréable mais il est petit.

2026-07-08 • via Nuitee
L
Leonardo • family_with_children • mx
10
Pros:

Las instalaciones el desayuno la limpieza les doy un 10

Cons:

La alberca aspirar laas seguido y en un lugar tan caluroso el agua de la alberca muy caliente todo lo demás excelente

2026-07-04 • via Nuitee
R
Roman • solo_traveller • mx
10
Pros:

Lo done para un
concurso que hice y la gente que se quedo me dice que estuvo muy contenta

2026-06-28 • via Nuitee
P
Paloma • solo_traveller • mx
9
Un bonito hotel
Pros:

Instalaciones, ubicación, limpieza, alberca climatizada, un hotel muy bonito

Cons:

No llego el wi-fi a nuestra habitación

2026-06-16 • via Nuitee
R
Robert • couple • us
8
An excellent lower cost option in the heart of Costa Azul
Pros:

Very clean and well maintained. Simple but attractive. Good location. Room was comfortable. The o site restaurant was very pleasant for breakfast.

Cons:

Wifi was spotty and difficult to connect. Restaurant was excellent but closed at 3pm.

2026-06-10 • via Nuitee
N
Naixsa • couple • us
6
2026-06-04 • via Nuitee
B
Blanca Laura • solo_traveller • mx
9
2026-06-03 • via Nuitee
R
Rodriguez • solo_traveller • mx
10
Pros:

La limpieza

Cons:

Estaban remodelando

2026-05-28 • via Nuitee
B
Bernardo • solo_traveller • mx
10
2026-05-25 • via Nuitee
R
Rivera • family_with_children • mx
9
Bueno
2026-05-24 • via Nuitee