Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Garden
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast options
Cons:
Cleanliness issues
Minor service complaints

Categories

Cleanliness
8.09
Multiple reviews noted issues with room cleanliness and mold in the bathroom.
Service
9.56
The staff is described as friendly, kind, and helpful, despite some minor complaints.
Location
9.6
The hotel is well-located, with easy access to key areas and restaurants.
Room Quality
8.55
Rooms generally described as cozy and comfortable, but some had cleanliness issues.
Amenities
9.58
Several positive mentions of breakfast and available tea; noted transport options are a bonus.
Value for Money
9.54
Guests felt it was good value given the location and services, despite some complaints.
Food and Beverage
9.09
Breakfast was often praised, although some complaints regarding service occurred.
Overall Experience
9.56
Overall guest satisfaction is high, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:54

Property Description

Luxurious Accommodation: Illa Hotel in Cusco offers beautifully designed rooms with modern amenities such as free WiFi, flat-screen TV, and private bathrooms stocked with complimentary toiletries.

Convenient Services: Guests can enjoy a 24-hour front desk, on-site snack bar, and the option for laundry and ironing services. The hotel also provides an airport shuttle for added convenience.

Prime Location: Situated near Hatun Rumiyoc and San Blas Church, guests can easily explore the city's historic sites and vibrant culture.

Experience comfort and convenience at Illa Hotel - book your stay now for an unforgettable Cusco getaway.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: CUZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 458 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 8.55
Amenities: 9.58
Value for Money: 9.54
Food and Beverage: 9.09
Overall Experience: 9.56
D
Daniel • couple • pe
8
Excelente ubicación, muy bonito hotel
Pros:

Muy bien ubicado, silencioso, bonitas instalaciones, cama muy cómoda, nos dieron taxi al aeropuerto que fue un plus agradable

Cons:

La calefacción era ruidosa y la verdad casi no calentaba. El internet no conectaba tan bien. Y salimos muy temprano y nos indicaron que podríamos tomar algún desayuno, pero el staff de la mañana parecía que no fue informado y no pudimos desayunar.

2026-06-20 • via Nuitee
C
Carolina • couple • br
10
Maravilhoso!
Pros:

De tudo! Hotel excelente! O quarto é limpo, roupas de camas ótimas e limpas, a cama é bem confortável. O quarto é silencioso, espaçoso e tem aquecimento. O banheiro também é limpo, chuveiro ótimo e água forte e quente. A equipe é muito atenciosa, reservou nosso taxi, nossos passeios a um preço justo. O café é gostoso, muitas opções, ovos, frutas, equipe atenciosa e simpática. Localização boa, com restaurantes próximos, e a pouco tempo andando da praça principal. Nós amamos e iremos voltar!

Cons:

nada!

2026-06-17 • via Nuitee
M
Matt • extended_group • us
10
2026-06-16 • via Nuitee
N
Nicholas • extended_group • kr
10
2026-06-07 • via Nuitee
B
Béatrice • solo_traveller • fr
8
2026-06-04 • via Nuitee
B
Béatrice • solo_traveller • fr
9
2026-06-04 • via Nuitee
T
Taylor • couple • ca
8
Good stay-good price and location
Pros:

Great location. Pretty hotel. Lovely staff. Decent room. Heater was great.

Cons:

Hot water was difficult to come by. Bed was firm.

2026-06-03 • via Nuitee
I
Ishay • solo_traveller • ca
10
2026-06-01 • via Nuitee
R
Ruoyun • extended_group • us
10
Happy with our staying
Pros:

Great location. Very friendly staff. Newer facilities, good breakfast. Very happy with our staying.

2026-05-31 • via Nuitee
D
Daniel • couple • us
10
2026-05-25 • via Nuitee
J
Jana • couple • de
10
Pros:

Frühstück, Personal, Ausstattung, Einrichtung
Auch bei sehr frühem verlassen des Hotels wurde ein Frühstückspaket hergerichtet

Cons:

Nichts, alles war super

2026-05-24 • via Nuitee
J
Jana • couple • de
10
2026-05-24 • via Nuitee
C
Christopher • solo_traveller • ca
10
A wonder place and location, the breakfast was the best I had in all my stays in Peru! All the staff were amazing, helpf
Pros:

Everything

Cons:

Nothing

2026-05-22 • via Nuitee
D
Dauris • couple • us
8
2026-05-22 • via Nuitee
A
Armin • family_with_children • uy
9
2026-05-15 • via Nuitee
E
Edwin • solo_traveller • pe
10
FANTÁSTICO
Pros:

DECORACIÓN, PREOCUPACIÓN POR LA SOSTENIBILIDAD, ACOGEDOR,

Cons:

velocidad de internet

2026-05-15 • via Nuitee
A
Armin • family_with_children • uy
9
Perfekt!
Pros:

Schöne Zimmer, super freundliches Personal!

2026-05-15 • via Nuitee
F
Flor Angela • solo_traveller • cl
9
2026-05-11 • via Nuitee
S
Sreenikitha • extended_group • us
9
Clean and great location
Pros:

Prime location and very clean! Only stayed here for one night but had everything we needed. Had an airport shuttle for early morning flights as well.

2026-05-11 • via Nuitee
Z
Zoe • extended_group • pe
8
Pros:

Great location, friendly staff

Cons:

Slightly noisy for some of our party (although other rooms were quiet)

2026-05-11 • via Nuitee