Niagara Crossing Hotel and Spa

Hotels
8.5 (1701 reviews)
100 Center Street , Lewiston , US
+1 716-754-9070

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Limited parking
Uncomfortable beds

Categories

Cleanliness
7.71
Some reviews mentioned outdated rooms and a need for deeper cleaning.
Service
9.18
Friendly and accommodating staff noted in multiple reviews.
Location
9.22
Great location with beautiful views and proximity to attractions.
Room Quality
8.17
Rooms noted as spacious, but some issues with beds and discomfort.
Amenities
8.2
Good amenities including a fireplace and breakfast, but some lacking.
Value for Money
8.66
Good rates and overall satisfaction with value received.
Food and Beverage
8.21
Decent breakfast options, but some small complaints about variety.
Overall Experience
8.68
Generally positive feedback with mentions of returning in future.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:18

Property Description

Luxurious Accommodation
Experience a stay at Niagara Crossing Hotel and Spa, where each air-conditioned room is equipped with modern amenities such as a flat-screen TV, coffee maker, and electric fireplace.

Scenic Riverside Location
Enjoy breathtaking views overlooking the Lower Niagara River, with convenient access to the charming shops and restaurants along center street, all within walking distance from the hotel.

Convenient Amenities
Take advantage of free WiFi, pet-friendly rooms, and complimentary private parking during your stay. Plus, our 24-hour front desk is always ready to assist you, ensuring a seamless and enjoyable experience.

Ready to elevate your travel experience? Book your stay at Niagara Crossing Hotel and Spa now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Guest Reviews

8.5
Based on 1701 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
B
Bernard • family_with_children • ca
6
It was good with a few hiccups which they remedied on the second day or our stay.
Pros:

Great location. Beautiful view.

Cons:

Air conditioner in room was leaking and carpet was wet. The leak caused a bit of a damp smell and feel. They did give us another room on the second day which was an upgrade.

2026-09-19 • via Nuitee
B
barth4747 • family_with_children • us
10
Wonderful time
Pros:

Breakfast excellent

2026-09-19 • via Nuitee
C
Claudia • couple • us
10
We were only there for a day to go to art park for a concert, but it was beautiful and everyone was very friendly
Pros:

Beautiful and very clean

2026-09-19 • via Nuitee
C
Crista • solo_traveller • us
8
2026-09-16 • via Nuitee
B
Benjamin • couple • us
6
2026-09-15 • via Nuitee
M
Melinda • couple • us
4
Niagara Crossing Hotel is very disappointing.
Pros:

The location of the hotel for Lewiston, NY and the view of the Niagara river is wonderful!

Cons:

Parking is confusing and limited. So I got a ticket the first night there along with 3 other guests. The room on the 3rd floor overlooks the Niagara river, but it's hard to see because the windows are so dirty. There is NO exhaust in the bathroom so the musty air is recirculated back into the already dank room and a strong air freshener is sickening when you walk in. The floors on the 4th floor are wooden and every footstep and dropped item is easily heard throughout the day and NIGHT. WE were awoken all night long for 4 nights. I asked to be moved the first day but was told there was no resolution. The furniture is very worn all throughout the hotel, the towels are thin and basic. Beds are comfortable enough but feel damp due to the air issue in the room. The breakfast area was OK. Everyone made fun of the unknown mystery scrambled eggs. Such a shame, This could be such a beautiful hotel if someone would put the money back into it and refurbish it with some class. We will stay somewhere else next time.

2026-09-14 • via Nuitee
S
Sandra • couple • us
10
2026-09-11 • via Nuitee
L
Laura • solo_traveller • us
9
2026-09-09 • via Nuitee
R
Richard • family_with_children • us
8
Pleasant stay. Wouldn’t rule out staying again.
Pros:

The rooms were clean. Location was good. Lewiston is I nice town with plenty of places to eat and walk about the town.

Cons:

Parking is challenging. Very little parking near the hotel. Otherwise you have to use remote parking lots. Wasn’t a huge deal for me but could create a challenge for elderly or handicapped.

2026-09-08 • via Nuitee
M
Mihaela • solo_traveller • ro
8
2026-09-06 • via Nuitee
A
Angela • couple • us
9
Great place would stay here again
Pros:

This is a very nice property that overlooks the water. Right next to Center Street probably a 15 minute walk to our park. The staff was great and the free breakfast in the morning was exceptional.

Cons:

I suppose the shower water pressure could’ve been better, but no big deal

2026-09-06 • via Nuitee
R
Richard • couple • us
10
2026-09-04 • via Nuitee
N
Nancy • couple • us
7
I have no real complaints. Nice but aging hotel.
Pros:

Blackout curtains. Complimentary breakfast better than most.

Cons:

The pedestal sink in the bathroom. I would prefer a counter to place toiletries. Also the light above the mirror could be brighter.

2026-09-02 • via Nuitee
K
Karen • couple • us
7
Overall above average
Pros:

We love staying at Niagara crossing. We usually stay here when we come to the area to visit our college student.

Cons:

The quality of the breakfast food has really decreased. It really used to make the hotel stand out.

2026-09-01 • via Nuitee
R
Rob • solo_traveller • us
10
2026-08-31 • via Nuitee
P
Patricia • family_with_children • us
10
2026-08-28 • via Nuitee
B
BRENDA • solo_traveller • us
10
2026-08-27 • via Nuitee
T
Tyler • couple • us
9
Incredible location and experience but keep the lights on and the Jacuzzi hot
Pros:

We loved the location, the staff, and the Riverview Suite was spectacular. Everything was clean and well presented. Staff attitude was very friendly and helpful.

Cons:

The lights in front of the hotel entrance (drive-through)were not on at night. This was strange. The Jacuzzi in the health spa was working, but cold. Why would there be a jacuzzi if it is not hot?

2026-08-26 • via Nuitee
R
Roberto • couple • it
9
Posto incantevole
Pros:

Bellissima struttura situata in riva al Niagara. Camera e bagno molto ampi, puliti. Ottima insonorizzazione. Letto comodo. Buona colazione a buffet, sia salata che dolce, anche con prodotti freschi. Noi abbiamo sempre trovato parcheggio o nel cortile interno oppure nel parcheggio pubblico gratuito di fronte all'hotel. In bagno ci sono sia la doccia che la vasca idromassaggio. Ottimo rapporto qualità/prezzo.

Cons:

Il wifi in camera non funziona molto bene. La doccia è priva di doccino e inoltre il getto d'acqua parte sempre con acqua fredda (il miscelatore regola in contemporanea la temperatura e la potenza).

2026-08-26 • via Nuitee
P
Paul • couple • us
10
2026-08-26 • via Nuitee