Zana Hotel Boutique

Hotels
8.3 (1075 reviews)
Getsemani, calle 26 (las chancletas) No 10B-51 , Cartagena de Indias , co

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Tour desk
Hot tub/Jacuzzi
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Adult only
Public Bath
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great breakfast choices
Excellent location
Cons:
Issues with cleanliness
Basic room amenities

Categories

Cleanliness
7.38
Several reviews indicated issues with musty smells and cleanliness.
Service
9.35
Reviews frequently praised the friendly and helpful staff.
Location
8.89
Guests appreciated the central yet quiet location in Getsemaní.
Room Quality
7.34
Some guests reported small and basic rooms lacking in amenities.
Amenities
7.87
Reviews mentioned basic amenities but also highlighted a decent breakfast.
Value for Money
8.33
Guests felt the rates were reasonable for the location and service provided.
Food and Beverage
8.88
Breakfast was consistently rated highly and appreciated by guests.
Overall Experience
8.35
Overall hotel experience was positive, with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Rooftop Terrace with City View
Enjoy breathtaking views of the city from our rooftop terrace while relaxing in the hot tub.

Convenient Amenities
Each room is equipped with an en suite, free toiletries, and a safety deposit box for your convenience.

Central Location
Located in the historical city centre, our hotel is just minutes away from top attractions such as Cartagena's Gold Museum and San Felipe de Barajas Castle.

Book now to experience luxury and comfort at Zana Hotel Boutique in Cartagena!

Important information:

The Small Single Room does not include a window.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1075 reviews
Cleanliness: 7.38
Service: 9.35
Location: 8.89
Room Quality: 7.34
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 8.35
K
Kun • solo_traveller • us
10
Pros:

Good location, central but on a quiet street, so it’s still easy to sleep. AC works well.

Cons:

Not possible to adjust shower temperature (too high to reach, on top of the shower head.) just had to deal with lukewarm showers.
It says breakfast is included and we checked multiple times during breakfast hours on multiple days, but no food was set out and no staff was to be found either.

2026-05-28 • via Nuitee
R
ROMI • solo_traveller • br
8
Satisfeito e Recomendo.
Pros:

- Gentileza e cordialidade dos funcionários
- Café da manhã
- Localização

Cons:

Ar condicionado muito barulhento e não regulava para baixar a temperatura.

2026-05-25 • via Nuitee
B
Benjamin • couple • fr
10
Super accueil avec le sourire, très arrangeant, petit déjeuner maison excellent. L’emplacement est parfait pour visiter
Pros:

Accueil, emplacement, propre

2026-05-16 • via Nuitee
M
MANON • family_with_children • fr
7
Un bon rapport qualité-prix pour la zone
Pros:

La localisation est parfaite, au calme mais proche de tout. Les chambres sont confortables et climatisées.

Cons:

La terrasse pour le petit dejeuner manque fortement d'ombre. Le mur de notre chambre s'effritait sur nos affaires et l'eau chaude était pratiquement inutilisable car trop chaude.

2026-05-14 • via Nuitee
F
FABRICIO • extended_group • br
10
Excelente custo benefício
Pros:

Tudo, funcionários, atendimento, localização e conforto.

Cons:

Gostei de tudo

2026-05-10 • via Nuitee
A
Allexia • solo_traveller • br
10
Foi uma estadia tranquila, sem problemas, com todo o apoio. Acomodação ótima, chuveiro quente, o quarto pequeno tinha um
Pros:

Ótima localização, café da manhã fantástico, funcionários atenciosos! Amei! A moça que faz o café da manhã é maravilhosa, super solícita!

Cons:

Nada.

2026-05-04 • via Nuitee
M
Mateo • solo_traveller • co
9
Pros:

Las personas fueron muy amables conmigo

2026-05-04 • via Nuitee
A
Alejandra • solo_traveller • co
5
2026-05-03 • via Nuitee
I
Isadora • solo_traveller • co
7
Pros:

La ubicación, muy cerca de toda la alegría de Getsemaní y muy seguro

Cons:

Es un lugar bastante pequeño, pero por el precio está bien

2026-05-01 • via Nuitee
M
Martinez • solo_traveller • co
4
Buena ubicacion, pero la habitacion asignada de mala calidad
Pros:

El desayuno

Cons:

La habitacion con olor a humedad, sin puerta en el baño, sin ventilacion

2026-04-28 • via Nuitee
N
Nuria • couple • es
8
2026-04-28 • via Nuitee
M
Martinez • solo_traveller • co
3
Buena ubicacion, mala calidad de las habitaciones
Pros:

La ubicacion del hotel

Cons:

La habitacion, con olor a humedad y mala calidad de las instalaciones

2026-04-28 • via Nuitee
M
Maïna • couple • fr
8
Pros:

Emplacement, cadre, petit déjeuner en terrasse
Douche chaude, wifi

2026-04-27 • via Nuitee
J
Janaina • extended_group • br
9
Ótima localização e custo benefício
Pros:

O local, o café da manhã e a limpeza são ótimos!

Cons:

Como fica em um bairro movimentado, a noite é barulhento, em uma madrugada fomos acordados por um hóspede bebado batendo loucamente na porta e gritando.

2026-04-21 • via Nuitee
M
MARYLENE • solo_traveller • fr
7
Pros:

Très propre
Sanitaires rudimentaires
Pas d eau chaude et débit o.signifiant
Très bien pour un court séjour

2026-04-19 • via Nuitee
L
Lorena • solo_traveller • br
9
Staff muito gentil e atencioso! Voltarei!
Pros:

Fiquei uma semana no Zana e foi uma experiência muito, muito boa! Cartagena é uma cidade muito quente e muito úmida, mas a limpeza foi impecável. Em especial registro a gentileza de suas funcionárias maravilhosas: Neiva, Aris, Gleice, Raisa. Todas muito prestativas, cuidadosas e atenciosas.
O café da manhã é muito simples e já é servido empratado, mas você pode pedir os ovos de forma diferente (ao seu gosto). Comprei queijo branco, arepas e abacate porque queria comer algo típico no café e além da gentileza em me permitir deixar guardar na geladeira, ainda preparam da forma que pedi (as arepas quentes, com o queijo).
O hotel é simples, mas está sempre limpo. Ainda é muito próximo de toda a rota turística.
Gostei muito!

Cons:

Minha única queixa são os travesseiros - um pouco altos demais e duros. Mas não atrapalha o conforto.

2026-04-16 • via Nuitee
C
Chavarría • solo_traveller • ec
9
Pros:

Ubicación excelente, personal amable, limpio

2026-04-11 • via Nuitee
L
Luís Henrique • extended_group • br
8
Pros:

Localização e conforto das camas

Cons:

Limpeza ruim e quarto com muita poeira.

2026-04-09 • via Nuitee
V
Vagner • extended_group • br
7
2026-04-09 • via Nuitee
B
Belén • couple • ar
9
Pros:

La ubicación es ideal y no se escuchan ruidos a la noche! Podés moverte caminando tranquilamente. Lo mejor la atención de la señora que preparaba el desayuno, muy atenta!

2026-04-08 • via Nuitee