Conrad Jabal Omar Makkah

Hotels
•
Conrad Hotels & Resorts
9.4 (8733 reviews)
Ibrahim Al Khalil PO Box 19923 , Makkah , SA
+966 12 526 7700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near Haram
Variety and quality of breakfast
Cons:
Cleanliness issues noted in some areas
High prices for certain services
Room conditions noted as getting old

Categories

Cleanliness
8.7
Some guests noted issues with cleanliness in bathrooms and rooms, indicating a need for improvement.
Service
10
Overall, guests praised the staff for being friendly, efficient, and attentive.
Location
10
The hotel location is frequently highlighted as a major positive.
Room Quality
9.2
Rooms are described as comfortable, though some note that they are getting old.
Amenities
9.2
The hotel offers various amenities, but some guests mentioned minor issues.
Value for Money
8.7
Some guests felt that the pricing was high for the experience provided.
Food and Beverage
9.7
Breakfast received high marks with variety and quality praised by many.
Overall Experience
9.7
Guests reported enjoyable stays with a blend of positives that made for a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:59

Property Description

Luxurious Accommodations
Conrad Makkah, located steps from the Kaaba and the Holy Mosque, offers spacious and modern guest rooms with complimentary WiFi and stunning views of the Haram or Kaaba. Some rooms even include exclusive butler service and Executive Lounge access for a truly indulgent stay.

Culinary Delights
Indulge in Arabic specialties and international dishes at the on-site restaurants, including Al Mearaj with its extensive buffet selections and Prime steak restaurant overlooking the Haram. After a day of exploration, unwind at Al Helal café lounge or Al Kawthar Lounge with panoramic views of the Haram.

Convenient Amenities
Enjoy the convenience of car hire, a 24-hour front desk, and a gift shop at the property. With Masjid Al Haram just steps away and key exhibitions nearby, Conrad Makkah offers the perfect blend of luxury and accessibility for your stay.

Book your unforgettable stay at Conrad Makkah now!

Important information:

Please note that guests under the age of 18 can only check in with a parent or official guardian.

Credit card requirements:

• The credit card used for prepayment to guarantee the bookings or on-site charges must be in the name of the guest and must be presented upon check-in for verification.
• If the guest staying is not the cardholder or the credit card cannot be produced, alternate payment arrangements must be provided. ( failure to comply with these requirements may result in the hotel rejecting the points).

Ramadan special:

In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast. Guests on a Dinner, Bed and Breakfast plan may choose to partake on the traditional Iftar and Sohour in place of the regular breakfast and dinner.

Family policy:

• Children up to 18 years old stay free (with parents can stay in the same bedding setup) when sharing a room with a paying adult on a room-only rate..

• Children 5 years and under enjoy complimentary meals.

• From 6 - 11 years old there is a 50% discount on meals. From 12 years old children are considered as an adult for meal charges.

Parking fee apply (third-party).Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 8733 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 9.7
M
MUSAB • couple • sa
1
Pros:

اقامة جيدة لكن تعامل سيء

Cons:

اقمت لمدة ليلة واحدة فقط بتاريخ 2 اكتوبر 2026 وبالغلط خصمت موظفة الاستقبال قيمة الحجز مرتين ووعدونا باعادة المبلغ و زودتهم بالايبان وتواصلت معهم كثير واليوم التاريخ 31 اكتوبر ولم يتم اعادة المبلغ مع الاسف

2026-10-31 • via Nuitee
S
Syed • couple • de
10
Rooms were spacious, nicely decorated giving even more spacious and calming touch.
Cons:

The thermostats were not properly working and the guide vanes were directed straight at the guest while they lie on the bed or sitting at couch

2026-10-31 • via Nuitee
R
Rachid • family_with_children • fr
8
Hotel parfait si vous cherchez la proximité au Haram
Pros:

Hôtel juste en face du Haram à 2’ du portail avec vue, chambre spacieuse et petit déjeuner très correct.

Cons:

Vétusté des éléments comme les robinets et salle de bain toilettes, pas de cafetière.

2026-10-31 • via Nuitee
H
Hichem • family_with_children • fr
9
Belle établissement très bien situé
Pros:

La proximité

Cons:

Réception injoignable pour récupérer les bagages au retour + injoignable pour intervenir pour le ménage journalier

2026-10-31 • via Nuitee
F
Fakılı • family_with_children • tr
7
Pros:

Location

Cons:

Old hotel, expensive

2026-10-31 • via Nuitee
M
Maryam • family_with_children • gb
9
2026-10-31 • via Nuitee
أم نورة • extended_group • sa
10
2026-10-31 • via Nuitee
M
Monsur • family_with_children • gb
9
Good location and clean
Pros:

Property is well cleaned and new

Cons:

The toilet doors are not soft close as such make a banging sound.

2026-10-30 • via Nuitee
C
CEZMİ • solo_traveller • tr
9
2026-10-30 • via Nuitee
G
Geoffrey • family_with_children • fr
10
2026-10-30 • via Nuitee
ماجد • family_with_children • sa
10
ممتازة
Pros:

كل شي

2026-10-30 • via Nuitee
G
Geoffrey • family_with_children • fr
10
2026-10-30 • via Nuitee
A
Abduljawad • family_with_children • de
9
2026-10-30 • via Nuitee
S
Saad • family_with_children • qa
10
.
Pros:

.

Cons:

.

2026-10-30 • via Nuitee
A
Amir • family_with_children • ae
8
Pros:

Location close to Haram, cleanliness of the Hotel, comfy beds, cooperative Housekeeping staff, restaurant and shops very close by and spacious room.

Cons:

Construction noise during day time though not very loud at the 18th floor, the reception staff could be more welcoming. Thanks

2026-10-30 • via Nuitee
M
Mahmoud • family_with_children • sa
2
2026-10-29 • via Nuitee
A
Amir • couple • ae
9
Good location and good room
Pros:

spacious good view and fantastic working desk

Cons:

nothing all good

2026-10-29 • via Nuitee
M
Mohammed Shazab • extended_group • gb
10
An outstanding five-star luxury experience in Makkah, with exceptional hospitality and world-class service, made even mo
Pros:

⭐⭐⭐⭐⭐ What an Exceptional Experience at Conrad Jabal Omar Makkah!


Our stay at Conrad Jabal Omar Makkah was absolutely outstanding from beginning to end. The hotel offers exceptional luxury, elegance, comfort, and hospitality, making it one of the finest places to stay in Makkah. The rooms are beautifully presented, the interiors are stunning, the atmosphere is peaceful, and the attention to detail throughout the property is truly impressive. The location is excellent for visiting Masjid al-Haram, making the entire Umrah experience even more convenient and special.

What truly sets this hotel apart is its exceptional team and outstanding standard of service. Every interaction was professional, welcoming, and genuine. The staff go above and beyond to ensure guests feel valued, comfortable, and well looked after.

A special mention must go to Mr Yasser Ahmed, Luxury Operations Manager, who deserves the highest praise for his outstanding professionalism, leadership, hospitality, and dedication to guest satisfaction. His approach reflects the very highest standards of luxury hospitality. He is attentive, courteous, approachable, and genuinely committed to ensuring that every aspect of a guest’s stay is exceptional. His attention to detail and willingness to help make a remarkable difference, and his professionalism is a real credit to Conrad Hotels and Resorts. It is people like Yasser who transform an excellent hotel stay into a truly memorable experience.

The cleanliness, comfort, elegant surroundings, quality of service, welcoming atmosphere, and overall organisation were all excellent. The hotel delivers the perfect combination of luxury and convenience in the blessed city of Makkah.

Cons:

Absolutely nothing. Every aspect of our stay was excellent, and there was genuinely nothing to complain about. The service, facilities, cleanliness, comfort, and overall experience exceeded expectations. Everything was handled to an exceptionally high standard.

2026-10-29 • via Nuitee
Z
Zohra • solo_traveller • fr
10
Merci à toutel’esuipe pto super sejour au plus pres de Dieu
Pros:

Propreté calme respect du personnel

Cons:

Rien

2026-10-29 • via Nuitee
A
Ahme • couple • ae
5
Pros:

I liked everything about the hotel except the breakfast, is is not excellent, it is médiocre compared to other jabal Omar hotel, is way too crowded cofee, juice and eggs are ok the rest is way below par

2026-10-29 • via Nuitee