Quality Inn Smoketown - Lancaster Area

Breakfast wasn't good.. it was the same every day. The eggs looked like tiles. The room was ok and clean but it needed renovation.it needed a table and better lighting.

Rooms could use some upgrade in cleaning and maintainence. Breakfast room too crowded with furniture.

Na

See above

It was dirty the sheets smelled like old basement there was pubic hairs on my kids sheets and bugs . My mothers room had marks all over her mattress

Bed to soft

No hot water in the shower no hot water at the sink no soap at the sink in my room. Housekeeping didn’t clean my room on Saturday. I had to clean the junk out of the pool which included a plastic cup the filter in the pool was off.

the pool was filthy. when we got checked in the tv didn't work so staff had to hook up a whole new roku box(took about 20minutes) which was not ideal with a 4year old who wants to get changed and swim. the floors were disgusting- and we're not even near a beach with sand. i'm talking new white socks BLACK. the towels we laid on the floor had brown stains on them.

The breakfast area was pretty crowded. The waffle maker was so popular, we had to wait for a long time to make ours. Their juice dispenser seemed to be broken. I wish there were other juice and better coffee.

Only thing was ppol was temporarily closed when was there

No elevator and the housekeepers do not speak english

In room TV never worked during our stay. Hotel Pool was closed for maintenance the whole time we were there….And we were not told of this at check-in. We got in our swimsuits, went down to the pool & it was locked with a sign that said pool closed. We called the front desk & they advised it would closed at least another 2 days. We only picked this hotel because it had a pool! Also, bad in-room water pressure.

I booked this hotel specifically because it had a pool. Upon checking in, I was informed that the pool was not working. Had this been disclosed before my arrival, I would have booked another property.
I explained to the front desk that the pool was the only reason we chose this hotel and asked for a complimentary cancellation so we could stay elsewhere. My request was refused.
My children were extremely disappointed. They had packed all of their swimming gear and were looking forward to using the pool, only to find out it was unavailable.
I then submitted a cancellation request through Booking.com. The request was forwarded to the property, but the front desk employee told me he had never received it. This was simply not true. Booking.com later confirmed that the property responded by stating, "Guests in the house already." I have attached a screenshot showing this response.
The most disappointing part of this experience was not only arriving to find that a key amenity was unavailable, but also being denied the opportunity to cancel and then being given inaccurate information about the cancellation request. This was a very frustrating and disappointing experience, and I would not have booked this hotel had I known the pool was out of service.

The pool was closed. The bathroom was very small.

Could have been cleaner. Front desk staff were very helpful, but housekeeping did not speak a word of english. Would have been better with more cleaning.