Middlegate Hotel

Shower room needs updating

A working shower is neccessary as i travel by motorcycle, so clean up and warm up daily.

I would return When they get this little problem fixed, a gesture a refund of 35 quid would be acceptable. regards D Johnson

They should have posted the pictures of Bathroom in the link as the bathroom facilities was really small as we belong to Fat family it was really uncomfortable.
The place was reallly noisy after closing of windows as well .
The family room was really small .
We will definitely not go again .

Needs updating

Non c'è un desk aperto 24h e non è stato possibile stabilire nessun contatto per modificare l'orario del check in (non hanno mai risposto all'email inviata nè al telefono). L'hotel si trova sopra un pub che però abbiamo trovato sempre chiuso/senza clienti. L'odore di chiuso e umido all'ingresso e nei corridoi è molto forte. Le camere sono sufficientemente grandi, il bagno è un po' piccolo, ma in generale l'alloggio è sufficientemente pulito. Le camere che abbiamo avuto non hanno scuri ma solo tende che al mattino lasciano trapelare molta luce.

Very run down, nothing like the pictures on the booking.com website. Talking to the locals the restaurant associated with the pub had been closed for years. We arrived on a Friday evening and although the pub was open there was nobody in it and this was the same throughout the night. We went to another pub for our meal and they said people didn’t go to the middle gate as it was so rundown and the beer wasn’t fresh. The room said there was tea and coffee facilities but the long life milk cartons were 4 (four) months out of date and came out as solid lumps. On Saturday we couldn’t stop the shower from running and although we rang the number for emergencies in the room we got no answer but left a message informing them of the problem. We finally managed to contact them at 9pm at night when they told us they couldn’t keep up with the work and would like to sell up. The rooms were never cleaned or made up and the tea and coffee was never replenished. On Sunday the pub never even opened. This property should not be advertised on booking.com as the images shown do not reflect the venue and it put a distinct downer on our long weekend. There was nobody to hand the keys over to when we left so we just left them in the door to the room. This hotel is more like a doss house than a hotel and I feel booking.com misadvertised the property.

Nothing

Noisy room, trash not taken out or towels and toiletries and tea/coffee not replaced, until had to chase owner for these things the following day. Room relatively cramped and attachments of furniture on the wall were loose. Shower never stayed consistent, either very cold or boiling hot.

It was unclear if the tap in the room was drinking water and very very difficult to find the host even by telephone call and never were shown physically about how to access the car park.

Lack of accessibility to the staff was a big problem every morning.

Thought I’d booked into a hotel - but it’s just room hire.
No restaurant, manned reception, breakfast facilities or bar!

Heating was always on. But other than that all good.

The property is being operated on a shoe string. The owners are absent; the staff, invisible, are doing their best to keep the hotel going. Access was very difficult, the ensuite was the size of a cupboard and very inadequate,; the advertised restaurant was closed. All in all the price charged per night was exorbitant; we stayed overnight in an airport hotel for little more with first class facilities incl. breakfast! This is a seriously misleading ad and facilities. Bookings needs to do a better job vetting properties.

Nothing

No breakfast was provided which I understand in low season. I knew this was the case, so I was prepared.