Hilton Garden Inn Downtown Dallas

Hotels
•
Hilton Garden Inn
8.2 (1033 reviews)
1600 Pacific Avenue , Dallas , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
6.91
The room was full of hair and smelled bad, with issues regarding the bathroom's cleanliness.
Service
9.38
Staff were generally praised for their helpfulness, including valets and front desk service.
Location
9.42
The location was highlighted as excellent for exploring nearby attractions and restaurants.
Room Quality
7.37
Issues noted included outdated rooms and maintenance problems like moisture and dirty conditions.
Amenities
7.9
While amenities were available, maintenance issues were reported.
Value for Money
8.36
Good value was noted, particularly during holiday season discounts.
Food and Beverage
7.41
There were complaints regarding the quality of food and beverage options.
Overall Experience
8.88
Overall experience was mixed but leaned positive due to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:51

Property Description

Luxurious Accommodation:
Indulge in a stay at Hilton Garden Inn Downtown Dallas, offering comfortable rooms with modern amenities like flat-screen TVs and cozy seating areas.

Relaxation and Recreation:
Unwind by the seasonal outdoor pool, soak up the sun on the terrace, or maintain your fitness routine at the on-site fitness centre.

Dining and Entertainment:
Savor delicious meals at the hotel restaurant, grab a drink at the bar, or opt for the convenience of room service during your stay.

Experience the perfect blend of comfort and convenience at Hilton Garden Inn Downtown Dallas - book now for an unforgettable stay!

Important information:

Guests must be 21 or older to stay at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 61 per day.

Location

Guest Reviews

8.2
Based on 1033 reviews
Cleanliness: 6.91
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 7.41
Overall Experience: 8.88
K
Kaleessia • couple • us
8
2026-05-29 • via Nuitee
J
Joao • solo_traveller • br
9
2026-05-25 • via Nuitee
S
Sef • solo_traveller • nl
6
Fijne locatie maar alles is gedateerd
Pros:

Comfortable bedden en locatie

Cons:

Prijs kwaliteit is uit verhouding

2026-05-25 • via Nuitee
A
Ahmed • couple • za
10
2026-05-23 • via Nuitee
M
matthewpL9679II • Solo travel
2
Not familiar with ADA laws.
Pros:

I’ve been a loyal Hilton customer for the last 3-4 years. I’ve never had an issue with a property until this week. I decided to visit the garden Inn in downtown Dallas. The manger was actually working the check in desk (David) when I approached with my service dog that’s a PTSD dog. We’ve been on many trips to mostly a Hilton property. His first question was “what’s her service” I said PTSD, he wouldn’t accept this as he asked many times with my same response, she’s a PTSD dog. He decided she was an emotionally support dog and wouldn’t acknowledge her service dog status as a Service Dog. David printed out a bunch of papers showing that emotional support dogs aren’t recognized. I kept telling him she’s a PTSD dog where I tried showing him an ID card that he ignored. I will be filling a complaint with the ADA on this matter. With all this we did visit a few other businesses downtown that had a hard time accepting her service dog status .

2026-05-22 • via Tripadvisor
A
ashleighmN8380TK • Family
10
T in valet deserves a raise ! Beautiful property too !
Pros:

T in valet was amazing! I was nervous checking in as I’ve never been here and arrived alone. He was so helpful !

2026-05-22 • via Tripadvisor
A
Alister • solo_traveller • au
1
Cons:

I accidentally double booked my accom and after contacting the hotel and booking.com multiple times they couldn’t manage to organise a refund which is extremely disappointing given I raised the issue 3+ months before the date of my stay.

2026-05-21 • via Nuitee
T
Torres • couple • us
8
2026-05-21 • via Nuitee
K
Katrina • extended_group • us
10
Divine.
Pros:

Staff, room was clean, view from room was lovely (rm 1107), and the location was AMAZING.

Cons:

Honestly it was all good.

2026-05-20 • via Nuitee
M
Mark • solo_traveller • au
10
Pros:

Staff and the location

Cons:

Coffee machine stopped working and pool was closed

2026-05-17 • via Nuitee
P
Paula • couple • gb
8
2026-05-17 • via Nuitee
B
Brian • couple • us
10
2026-05-17 • via Nuitee
S
Stoner • solo_traveller • us
10
Highly recommend
Pros:

Everything

Cons:

That my stay ended and I had to go back to reality lol

2026-05-16 • via Nuitee
V
Vladimir • solo_traveller • hr
10
Pros:

Location, size of the room.

Cons:

Little outdated but OK.

2026-05-16 • via Nuitee
D
Denise • couple • gb
7
We enjoyed seeing the sights of Dallas but the hotel was disappointing.
Pros:

Hotel was in a good location to explore the area of Dallas.
Some good breakfast places with in easy walking distance.

Cons:

Room was a bit dated felt dark and not very welcoming.

2026-05-15 • via Nuitee
I
ian • couple • gb
10
Perfect
Pros:

Everything - Breakfast was excellent

Cons:

Nothing

2026-05-14 • via Nuitee
A
Anita • solo_traveller • us
10
Great night at the Hilton
Pros:

The room was clean and, comfortable and the restaurant Luna Roja was outstanding! The front desk personnel Alonzo was very nice.and helpful.

Cons:

N/A

2026-05-10 • via Nuitee
O
O1665VIamandak • Family
10
Great stay.
Pros:

Simpleand easy process. Great view. Loved the valet parking. All staff inside and outside were friendly and nice! Really enjoyed our stay.

2026-05-09 • via Tripadvisor
A
Ashraf fattoum • solo_traveller • it
10
2026-05-07 • via Nuitee
S
Sara • couple • us
4
Pros:

I stayed at this hotel twice between February and May. In February, I had a King room which was clean, nice, and comfortable. Location was exceptional.

Cons:

When I returned in May, I was in a double queen which stunk like weed, had chipped paint and no hot water. The pool was out of service without notice. The restaurant staff took almost 30 minutes to greet us and take our drink order. Cancelled the rest of our reservation and went to a new hotel.

2026-05-05 • via Nuitee