Best Western Sevierville/Kodak Inn

Hotels
•
Best Western
7.7 (967 reviews)
3385 Winfield Dunn Parkway , Kodak , US
+1 865-401-2725

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff / quick check-in
Very good location (close to attractions/Buc-ee's)
Spacious rooms / some rooms have porches
Pool enjoyed by families / kids
AC worked well and easy check-in/out
Cons:
Repeated breakfast complaints: limited selection, poor quality, weak coffee
Carpet stains, visible dirt on bedding and inconsistent housekeeping
Worn mattresses and sloping beds; some torn furniture
Gym equipment often broken; lack of cleaning supplies/towels
No in-room microwave or hair dryer in many rooms; short shower curtains
Late check-in time reported by some guests

Categories

Cleanliness
7
Multiple guests reported stains, dirty carpet, visible dirt on bedding and inconsistent housekeeping; a few reviews did note rooms that were spacious and clean, so cleanliness is mixed but problematic in places.
Service
8.5
Staff and front desk repeatedly described as friendly, courteous and helpful with quick responses; occasional lapses noted (missed room cleans, late check-in timing) but overall service is a clear strength.
Location
9
Frequently praised as convenient and well-located (several guests mentioned proximity to local attractions and Buc-ee's); location is consistently cited as a positive.
Room Quality
7
Mixed reports: some rooms described as spacious with porches, while others had very worn mattresses, sloping beds, ripped chairs and stained carpet — overall average room quality with notable variability.
Amenities
7
Pool and porch areas were appreciated, but guests reported broken gym equipment, limited cleaning supplies, no in-room microwave or hair dryer in many rooms, and inconsistent coffee provisions.
Value for Money
7.5
Many guests found the location and service to provide decent value, but extra out-of-pocket breakfast expenses and some room/amenity shortcomings reduced perceived value for some stays.
Food and Beverage
7
Breakfast received frequent criticism for limited selection and poor quality (greasy items, weak coffee), though a few guests found the complimentary breakfast acceptable for their needs.
Overall Experience
8.6
Overall mixed: strong service and location make stays pleasant for many guests, but recurring cleanliness, bedding and food/amenity issues lead to varied experiences ranging from highly satisfied to not recommending the property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Convenient Location and Amenities

Located just off I-40 and close to downtown Pigeon Forge, the Best Western Sevierville/Kodak Inn offers a perfect blend of comfort and convenience. Guests can start their day with a delicious deluxe continental breakfast and stay connected with free Wi-Fi throughout the hotel.

Comfortable Rooms and Relaxing Features

Each room at the Best Western is designed for relaxation, with spacious windows and a 40-inch cable TV. Some rooms even boast a balcony for guests to enjoy the scenic views. After a day of exploring, unwind in the seasonal indoor pool and hot tub, ensuring a rejuvenating stay.

Nearby Attractions and 24/7 Service

With Dollywood just a short drive away and the Smoky Mountain Palace Theater within reach, the Best Western is the ideal base for exploring the area. Plus, the hotel's front desk is open 24/7 to cater to all guest needs, ensuring a seamless and enjoyable stay.

Book your stay at the Best Western Sevierville/Kodak Inn for a memorable and relaxing experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the pool is open from Memorial Day to Labor Day.

Cats are not permitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

7.7
Based on 967 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 8.6
R
Richard • couple • us
7
Satisfactory
Cons:

Just a suggestion... K cup coffee pots in the rooms

2026-10-30 • via Nuitee
F
Flakes • family_with_children • us
10
Impressed
Pros:

Service

Cons:

Breakfast...

2026-10-29 • via Nuitee
R
Renee • solo_traveller • us
9
2026-10-28 • via Nuitee
A
Ali • family_with_children • us
10
2026-10-28 • via Nuitee
H
Hicks • extended_group • us
5
The customer service clerk was nice I think the hotel needs more cleaning staff.
Pros:

I liked the breakfast that came with rate.

Cons:

The top sheet I saw dirt. Most of gym equipment didn't work. The gym didn't have enough cleaning spray and towels. Some furniture in rooms need to be more updated. My friend's room chair was ripped. The coffee machine needs to be more stocked.

2026-10-24 • via Nuitee
R
Renee • family_with_children • us
8
Cons:

The breakfast was not great

2026-10-23 • via Nuitee
G
Greg • couple • us
3
Absolutely a bad experience I would not recommend or stay there again. I should have taken photos.
Pros:

Check in was good. Friendly at front desk.

Cons:

Our first night we had NO heat in the room. I went to the front desk first thing in the morning and told the attendant about having no heat, he came up right a way and confirmed that the heat was not working. The bed in the first room was Very well used and in need of replacement. We had booked a king sized bed. This room was clean. The other room that they moved us to the beds were extremely worn and you had to lay in a depression. Both beds were that way. The carpet needed to be replaced several years ago. Many stains in the carpet and was filthy. Between the beds and night stand had not been vacuumed and had what looked like popcorn beside the night stand and some beads from what I assumed had come from a child's bracelet. The breakfast was a joke, you could see through the bacon and was in probably in inch of grease in the pan. Not much of a selection to choose from. We had to go to a restaurant each day and spend about $30 plus dollars for breakfast that would have not been necessary if the motel had a passable breakfast.

2026-10-17 • via Nuitee
N
Natasha • solo_traveller • us
8
Clean Hotel about 30 minutes from town
Pros:

The rooms were spacious and clean with a porch on the first floor. The kids loved the pool. Breakfast met the need. The gentleman at the front desk was kind and constantly moving to keep the space neat and kept.

Cons:

Just make sure to hold your booking with the card you definitely want to use. There wasn't a chance to change it. Also there is no microwave in the rooms but there is one at the lobby

2026-10-15 • via Nuitee
J
Judith • couple • us
4
Choose other area lodgings.
Pros:

Location

Cons:

Check in is too late in the day compared to other motels. Both bed mattresses sloped down toward the side..so much that items slid off. Lamp didn’t work.
Coffee in lobby was mostly water. So weak it tasted like tea. Even though I hang the “please clean room,” sign on the door it wasn’t touched during my stay.

2026-10-12 • via Nuitee
A
Ashley • couple • us
10
2026-10-12 • via Nuitee
M
Mark • couple • us
9
Great - booking again soon
Pros:

Across the board excellent

Cons:

Nothing to dislike

2026-10-12 • via Nuitee
A
Angela • family_with_children • us
10
Highly recommend!
Pros:

Did not eat breakfast, but it did look good. Ac in the room was fabulous! Easy check in and out! Super close to Buc-ee's 😁

2026-10-11 • via Nuitee
A
amy • solo_traveller • us
5
Not the one.
Pros:

Size of room.

Cons:

Bed was very hard. Carpet in halls were stained. Breakfast was not good. We had cups with coffee pods on our room with nothing to make it with. No microwave. No hangers in the little closet area. The pool also was supposed to be 90• but it was not
Very cold. Disappointed for sure

2026-10-09 • via Nuitee
S
Stephanie • family_with_children • us
9
2026-10-09 • via Nuitee
D
David • family_with_children • cr
6
Pros:

La habitación fue comoda, un bano espacioso

Cons:

El desayuno, no tenían mucha variedad y las cosas no tenían buen sabor

2026-10-08 • via Nuitee
H
Haley • couple • us
5
2026-10-07 • via Nuitee
S
Sean • solo_traveller • us
10
2026-09-19 • via Nuitee
J
John • couple • us
9
2026-09-17 • via Nuitee
M
Michael • solo_traveller • us
9
Staff nice and courteous. Property was clean.
Pros:

Easy to find.

2026-09-14 • via Nuitee
F
Finley • solo_traveller • us
6
2026-09-14 • via Nuitee