Palette Near Petronas Twin Tower Formerly Campbell Hotel

Hotels
•
OYO Rooms
6.7 (1616 reviews)
1, Kompleks Campbell, Lorong Tuanku Abdul Rahman, Chow Kit, Kuala Lumpur , Kuala Lumpur , my

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Delicious breakfast varieties
Cons:
Cleanliness issues
Noisy environment
Inconsistent room quality

Categories

Cleanliness
4.85
Dirty rooms with cockroaches mentioned in reviews.
Service
8.31
Staff were accommodating and understanding, especially during breakfast.
Location
8.35
Convenient location near malls and food stalls.
Room Quality
5.31
Many complaints about room conditions including noise and broken fixtures.
Amenities
6.34
Amenities were standard but improvements needed.
Value for Money
6.8
A reasonable value but with several caveats.
Food and Beverage
7.35
Breakfast varieties improved, although some guests had negative experiences.
Overall Experience
6.32
Mixed reviews with significant issues in cleanliness but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:29

Property Description

Prime Location in Shopping District
Located in Jalan Tunku Abdul Rahman shopping district, our hotel allows guests to indulge in retail therapy within walking distance.

Comfortable Rooms with Modern Amenities
Our fully air-conditioned rooms are equipped with flat-screen TVs, electric kettles, and free toiletries for a convenient stay.

Convenient Facilities and Services
From all-day dining at Campbell Coffee House to well-equipped meeting facilities, our hotel offers a range of services to cater to your needs.

Book now for a delightful stay at The Grand Campbell Hotel Kuala Lumpur and experience the best of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 7 per stay.

Location

Guest Reviews

6.7
Based on 1616 reviews
Cleanliness: 4.85
Service: 8.31
Location: 8.35
Room Quality: 5.31
Amenities: 6.34
Value for Money: 6.8
Food and Beverage: 7.35
Overall Experience: 6.32
S
siti • couple • my
5
2026-06-04 • via Nuitee
Y
YUSDI • family_with_children • my
4
Pros:

location, heart of city

Cons:

please make sure toilet always clean, especially in the area of bathroom. floor so dirty and its like a month abandon

2026-06-03 • via Nuitee
A
Abdul Murad • extended_group • my
7
Good
Pros:

Good

Cons:

Pintu bilik air rosak

2026-06-03 • via Nuitee
A
Awatif • couple • my
6
2026-05-31 • via Nuitee
R
rani20 • family_with_children • my
3
Tidak memuaskn
Pros:

Lokasi strategik

Cons:

Keadaan bilik terdapat banyak lipas

2026-05-31 • via Nuitee
A
Abdul Razak • solo_traveller • my
9
Pros:

Selesa
Strategik

Cons:

Nothing

2026-05-30 • via Nuitee
A
Amin • family_with_children • my
6
2026-05-29 • via Nuitee
I
Ila • couple • my
6
Disappointing but still good
Pros:

They changed the management. I've been staying here more than 10x during the previous management. everything was good for a 3-star hotel. breakfast was still delicious but reduced variants.

Cons:

the aircond was not functioning. since it was already midnight during our check in, we were too tired to ask for room exchange.

2026-05-28 • via Nuitee
M
Mohd • solo_traveller • my
7
2026-05-28 • via Nuitee
M
Mohd Faizul Adha • family_with_children • my
9
Pros:

sarapan pagi sedap. bilik sejuk dan bersih.

Cons:

bilik tak kedap bunyi

2026-05-27 • via Nuitee
N
Noraini • couple • my
10
2026-05-26 • via Nuitee
M
Mridul • family_with_children • ae
1
Bad
Pros:

Nothing

Cons:

Reception was not good behavior. Room was worse.

2026-05-25 • via Nuitee
R
Ruslan Ramli • solo_traveller • my
8
2026-05-25 • via Nuitee
S
Sabudin • family_with_children • my
1
BAD DISASTER
Pros:

Location. Ease access

Cons:

My recent stay at Campbell Hotel was absolutely horrible. This hotel is NOT the same anymore. Extremely disappointing experience from start to finish.

First of all, there was ZERO communication about the café being closed. No memo, no notice, no explanation during check-in — nothing at all. We only found out the next morning when we went down for breakfast that was supposedly INCLUDED in our booking.

Then the hotel decided to replace the breakfast with random takeaway food. From where? Nobody knows. Is it halal? Hygienic? Properly handled? Again, nobody could answer. Completely irresponsible management.

What made things even worse was the attitude and handling by one of the Tamil male receptionists. Very unhelpful and unprofessional. We are in Malaysia but he could barely communicate properly in Bahasa Malaysia, making the whole situation even more frustrating and embarrassing for guests trying to get answers.

And the most shocking part? He admitted he could not give us the takeaway food because flies had already landed on it. Seriously? What kind of disgusting hotel service is this? The fact that contaminated food was even considered acceptable for guests is beyond unacceptable.

Until today, I am STILL waiting for a proper reply or resolution from the hotel. No accountability, no apology, nothing.

This hotel seriously needs to improve its management, hygiene standards, and customer service before charging people for stays they clearly cannot manage professionally.

Definitely my last stay here. Banned. Cancelled. Never coming back again. I strongly advise others to think twice before booking this hotel.

2026-05-23 • via Nuitee
R
RUSHASNAN • solo_traveller • my
5
2026-05-23 • via Nuitee
A
aida yusnita • couple • my
10
2026-05-21 • via Nuitee
A
Aifaa Nabiha • solo_traveller • my
7
2026-05-12 • via Nuitee
A
Ahmad Fadzil Bin • solo_traveller • my
7
Pros:

Short

Cons:

Expensive

2026-05-11 • via Nuitee
A
AMMAR • couple • my
5
2026-05-11 • via Nuitee
D
Datu Mohammad Ayben • couple • my
10
I will come anytime to kl and stay at the campbell hotel again
Pros:

Location

Cons:

Nice

2026-05-10 • via Nuitee