HARRIS Hotel Pontianak

Hotels
9.2 (114 reviews)
Jalan Gajah Mada No.150 , Pontianak , ID
+62 561 8120888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Family-friendly
Cons:
Cleanliness issues
Poor service upon arrival

Categories

Cleanliness
7.42
Odors in the room and common areas were noted, including smoke smell despite requesting a non-smoking room.
Service
9.92
Initial reception was unhelpful and rude, but staff eventually responded by addressing issues.
Location
10
Great location for food and necessities as well as overall accessibility.
Room Quality
8.42
Non-smoking room smelled of tobacco and had issues like a broken TV and a cooler that didn't work.
Amenities
9.42
Basic toiletries provided; however, amenities could be improved.
Value for Money
10
Average, but considering the issues faced, might not align with expected value.
Food and Beverage
10
Food options were presumably good based on location but not explicitly mentioned in reviews.
Overall Experience
8.42
Overall stay was unpleasant due to cleanliness and service issues, despite some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:50

Property Description

Luxurious Accommodation
HARRIS Hotel Pontianak offers a luxurious stay with free WiFi, spa centre, and an outdoor pool. Each room is equipped with modern amenities including a flat-screen TV and a personal safe.

Convenient Services
Enjoy complimentary pick-up/drop-off within Pontianak area and free private parking. The 24-hour front desk ensures all your needs are met promptly.

Relaxing Facilities
Unwind at the hotel's lounge area, spa centre, or terrace. Don't forget to explore the gift shop for souvenirs.

Book now for a memorable stay at HARRIS Hotel Pontianak!

Important information:

Breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNK

Location

Guest Reviews

9.2
Based on 114 reviews
Cleanliness: 7.42
Service: 9.92
Location: 10
Room Quality: 8.42
Amenities: 9.42
Value for Money: 10
Food and Beverage: 10
Overall Experience: 8.42
J
Julinda • solo_traveller • id
10
2026-09-15 • via Nuitee
K
Kristián • family_with_children • sk
10
2026-09-15 • via Nuitee
Y
Yi-chun • family_with_children • tw
10
2026-09-09 • via Nuitee
K
Khoo • solo_traveller • my
1
Kamar nya lembab, kondisi toilet kotor
Pros:

Lokasi nya bagus

Cons:

Saya menginap selama 1 minggu. Sayangnya, pengalaman saya kurang memuaskan.

Kamar terasa lembap dan kurang nyaman. Kondisi toilet juga cukup kotor, terutama bagian lantai dan dinding. Wastafel kotor dan terdapat semut-semut kecil. Saya sudah menyampaikan keluhan mengenai kebersihan toilet sebanyak 3 kali dan meminta agar toilet dibersihkan serta disikat, tetapi setelah dibersihkan kondisinya masih tetap kotor.

Untuk wastafel yang tersumbat dan exhaust fan yang rusak, keduanya akhirnya sudah diperbaiki. Namun, masalah kebersihan toilet tetap tidak terselesaikan dengan baik.

Selain itu, kasur terasa tenggelam sehingga kurang nyaman untuk tidur.

Saya sudah kembali ke Kuala Lumpur. Karena saya menginap selama 1 minggu, saya berharap mendapatkan kamar yang bersih, nyaman, dan terawat. Semoga pihak hotel dapat lebih memperhatikan kebersihan kamar serta menanggapi keluhan tamu dengan lebih serius.

2026-09-09 • via Nuitee
D
Darrell • solo_traveller • au
7
Pros:

Great location friendly courteous professional staff. Good gym if you like training.

Cons:

Pool not very clean. Very hard to get a beer at roof top bar

2026-08-28 • via Nuitee
A
Adrin • couple • my
10
Pros:

Very strategic place in the middle town. Food very interesting. Next visit same place to stay

Cons:

Water from tap little salty maybe main water sulpy. Hopely just temporary couse dry season now

2026-08-27 • via Nuitee
S
sia • couple • my
10
Great place to stay and healing!
Pros:

Lokasi yang strategik, fasilities yang selesa, staf yang ramah dan sedia membantu.

Cons:

Nothing much.

2026-08-10 • via Nuitee
N
Nikola Jelínek • extended_group • cz
7
2026-08-09 • via Nuitee
Y
yoherman91 • Solo travel
10
Memorable Experience
Pros:

Thank you Harris Hotel Pontianak for providing a memorable experience during my visit to Pontianak. Culinary attractions are very close just a short walk around the hotel. The rooms are very comfortable and the service from the staff is friendly and impressive. The facilities are very complete, including a cozy skypool and gym, as well as a sunset point on the 12th floor with a view of the city. The best hotel and keep maintain the quality of service.

2026-06-30 • via Tripadvisor
F
Fruneka • couple • my
10
awesome
Pros:

na

Cons:

na

2026-06-12 • via Nuitee
J
Jeanne Irma • solo_traveller • nl
7
Goed hotel met aardige en behulpzame medewerkers.
Pros:

Het ontbijt was goed en de locatie was perfect.

Cons:

De afvoer van de doucheruimte werkte niet echt goed.

2026-05-19 • via Nuitee
S
Santia • solo_traveller • id
10
2026-05-04 • via Nuitee
P
Paul • couple • us
8
2026-04-29 • via Nuitee
N
Navigator31881836906 • Solo travel
10
Friendly and comfortable
Pros:

So very happy staycation at Harris Pontianak, The rooms are very clean, fragrant and tidy
The rooms are quiet and organized, the service is very friendly, smiling and quick to respond, I love their receptionist and fnb staff.
Ahh thank you for Suci, Dara, Yohana and I forgot the name of the staff in Fnb but for their service they are very friendly and fast, thank you team.

2026-04-03 • via Tripadvisor
C
Christina • family_with_children • id
6
Pros:

Were here expecting to see Dragon & Barongsai festival. Location is great BUT there were a big stage was built so what you saw was the back of the stage instead of the road. If you want to be able to see the road then you have to be at the restaurant balcony which you HAD TO reserve before hand, which no any employee told me. There was no any advertisement about it either. So it was just insider knowledge i assume.

At least there is TV.

Cons:

Staffs are not friendly. The only access to the room is the shaky lifts. You can hear noises outside your room. Room is kind of old.

2026-03-28 • via Nuitee
C
Chee Fui • couple • my
9
2026-03-18 • via Nuitee
A
Aming • couple • id
1
Will avoid Harris hotels and won’t recommend it to anyone.
Pros:

The only good point of this hotel is the location. However, there are many other hotels in the area which means location is not really the competitive advantage.

Cons:

Everything else is bad. First, the hotel should only accept guests who are smokers. The so called non-smoking room is not free from cigarette smoke and smell. They claimed the room I stayed was a non-smoking room on the non-smoking floor, but the room smells the cigarette smokes all the 3 nights I stayed there. My complaint was basically ignored. They kept saying the room was a non-smoking one. I assume that any room in the hotel can be occupied by both smoker and non-smoker guests . In general the premise is dirty and hot. The breakfast taste and food variety is bad too.

2026-03-05 • via Nuitee
S
Shanjeevieraja Naidu • family_with_children • my
7
2026-02-09 • via Nuitee
E
elvinapambudi • Solo travel • Solo, Central Java, Java
10
great place to stay in the city
Pros:

great place in the heart of pontianak! been a fan of harris since day 1 anywhere in indonesia! really clean, service is top notch!
there is few noises from the construction that is going on, but still.. cant trus any other hotel other than harris!
would love to go back everytime i visit pontianak!

2026-02-07 • via Tripadvisor
V
Vacation49500973682 • Solo travel
10
Good Job
Pros:

Hotel Is Good Here, I hope they will stay consistent with their Service

2026-01-25 • via Tripadvisor