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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Central Location and Modern Amenities
Mercure Firenze Centro is the ideal choice in Florence, located just 300 meters from Santa Maria Novella Train Station. Enjoy free WiFi, an on-site bar, and a delicious breakfast buffet during your stay.
Comfortable and Well-Equipped Rooms
All rooms at Mercure Firenze Centro are air-conditioned and equipped with a flat-screen TV, minibar, and some even feature a sofa bed. Relax in the privacy of your room with a private bathroom including a bath or shower.
Convenience and Services
Benefit from a 24-hour front desk, meeting facilities, and laundry services at your disposal. Explore nearby attractions like Santa Maria del Fiore Cathedral, Uffizi Art Gallery, and Ponte Vecchio Bridge, all just a short distance away.
Book your stay at Mercure Firenze Centro now for a memorable experience in Florence.
When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.
If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 11 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
We chose the hotel because it is very near the railway station. Minutes walk when arrived by train and picked up rental car for ongoing road trip
Not much accessories like there is no slippers though it was stated in website it has.
We selected this hotel primarily for its location. It is a few minutes walk from the train station and an easy ten minute walk to the historic city centre.
It is a lovely hotel, very clean and quiet and we had a well appointed room with a comfy bed and a spotless bathroom.
There was an espresso machine and a chilled water dispenser in the hall, which was a nice touch. We made use of both.
Breakfast was very good.
We would stay here again in a heartbeat.
The location was good, and the room size and furniture were nice.
The front desk staff were helpful and professional. Special thanks to Luka for his kind assistance.
There was an armchair in the room, and it was the dustiest one I have ever encountered in a hotel room. It had clearly not been cleaned for several weeks (maybe months!) and was quite disgusting.
We requested two single duvets for the double bed. However, housekeeping simply left the duvets on the bed without even putting them into duvet covers, and they even did not leave any covers in the room either.
When we returned to our room that evening, we had to spend a considerable amount of time dealing with this issue ourselves!
Ubicación , antencion del personal del hotel y el hotel en general.
The central location, the friendliness of the staff and the large comfy bed.
Not really a dislike, but possibly a dedicated bar person? And possibly a small fridge in the room for the complimentary water and to keep some chilled drinks.
Located less than 5mins from the station and close to all of the sites
Not so impressed with the breakfast
Posizione ottima, staff professionale e pulizia impeccabile.
L'unica nota negativa è stata l'acqua calda della doccia che non era costante, la temperatura si abbassava e si alzava di continuo.
Everything!
Nothing!
Posizione e colazione
Acqua doccia non calda e cuscini scomodi
駅近くでスーパーも近い、静かな環境
wi-fiの入りが悪い
Good location, friendly staffs and all in all facilities are good!
The Leather wall at back of bed is dusty!
The breakfast leaves a lot to be desired. The three options did NOT meet our needs and it was not anything to write home about. What about a healthy breakfast? We ended up eating at the corner McDonald's which we NEVER eat at in the US. At least I could have plain scrambled eggs and a decent decaf cappuccino.
No decaf coffee in the machine in the lobby. In fact, the majority of the choices were not available. The decaf coffee in the breakfast area was not good.
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