Hotel des Alpes

Hotels
7.9 (1003 reviews)
14 rue des Alpes , Geneva , CH
+41 22 731 22 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent central location near train station
Friendly, helpful staff
Clean and comfortable rooms
Free coffee/water and useful amenities (AC, transport card)
Convenient for travel (station, connections)
Cons:
Small bathrooms and small elevator
No private parking
Occasional cleanliness lapses
Some worn/tired furniture in rooms
Occasional nighttime noise due to central location

Categories

Cleanliness
7.5
Generally reported as very clean in many reviews, though a few guests mentioned a cleaning lapse and a comment that rooms could have been a bit cleaner.
Service
8.4
Staff repeatedly described as friendly, helpful and bilingual; accommodating (early check-in, responsive to issues) which supports a strong service score.
Location
9
Consistently praised as excellent — very close to the train station, central and convenient for restaurants and transport; location is the hotel's strongest point.
Room Quality
6.7
Rooms noted as modern, quiet and with comfortable beds, but several mentions of small bathrooms, tired furniture and at least one poor view/room-cleaning timing issue lower this score.
Amenities
8.2
Positive mentions of free coffee, free water, soda on tap in the foyer, air-conditioning and complimentary transport cards; limited parking and small elevator are minor drawbacks.
Value for Money
7.7
Mixed signals: some guests explicitly called it good value, others found it a bit expensive; overall slightly above average for value.
Food and Beverage
7.6
Breakfast described as good and varied (notably smoked salmon), although sometimes served in a nearby hotel — generally positive but not outstanding.
Overall Experience
8.1
Most guests report a positive stay (would return, romantic views, convenient for travel) with minor issues (noise, small facilities) that do not outweigh the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:11

Property Description

Central Location:
Located in the heart of Geneva, Hotel des Alpes offers easy access to both the Cornavin Train Station and Lake Geneva, just a short 5-minute walk away. With convenient proximity to bus, tram, and train services, exploring the city's main destinations is a breeze.

Complimentary Transport Ticket:
Upon check-in, guests receive a complimentary ticket for Geneva's public transport, including airport transfers, for the duration of their stay. This added perk ensures seamless travel throughout the city during your visit.

Modern Amenities:
After a complete renovation, all rooms at Hotel des Alpes are now equipped with air conditioning, providing guests with a comfortable and relaxing stay. Enjoy modern facilities in a charming setting during your time in Geneva.

Book your stay at Hotel des Alpes now for a memorable and convenient experience in Geneva!

Important information:

Guests are kindly asked to inform the hotel about the total number of children travelling and their age.

Please note that Hôtel des Alpes does not have a private parking facility. Guests may use the public parking at Gare Cornavin (levels -2 or -3), located just a 3-minute walk from the hotel, at a rate of CHF 24 per 24 hours.

Please note that in the absence of a valid identification document allowing the check-in process to be completed, the property reserves the right to deny access to the room and retain any amounts already paid in connection with the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

7.9
Based on 1003 reviews
Cleanliness: 7.5
Service: 8.4
Location: 9
Room Quality: 6.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 7.6
Overall Experience: 8.1
J
JOSÉ RICARDO • solo_traveller • br
8
Pros:

Localização

Cons:

Café da manhã em outro.hotel e muito simples

2026-10-17 • via Nuitee
G
Gabriel • solo_traveller • es
8
Molt convenient i práctic.
Pros:

Ubicació excelent i relació qualitat preu molt bona. Personal amable i llits força còmodes.

Cons:

Alguns aspectes de conservació de les habitacions necessiten una repasada.

2026-10-17 • via Nuitee
A
ALI • family_with_children • jo
9
very nice hotel and i will stay with them again
Pros:

Very helpful staff. Prime location, very close bus and train station. Also close to tour bus company "key tours"

2026-10-16 • via Nuitee
R
Robert • extended_group • ca
7
Enjoyable
Pros:

Room was comfortable but a little for 3 people. Breakfast was good.

2026-10-13 • via Nuitee
F
Franco • solo_traveller • ch
7
2026-10-12 • via Nuitee
R
Roberto • couple • it
9
Ginevra città carina, ho visto molti mendicanti e tossici zona stazione. Non è stato bello.
Pros:

Personale gentilissimo, camera con tutti i comfort, x essere un 3 stelle devo dire ottimo .

Cons:

Non saprei dire. Sono molto soddisfatto.

2026-10-12 • via Nuitee
A
Alfalasi • solo_traveller • ae
8
2026-10-12 • via Nuitee
G
GIANLUCA • solo_traveller • it
8
2026-10-12 • via Nuitee
T
Tecla • couple • ch
8
Pros:

Mi è piaciuta la posizione.
L’abbiamo trovata strategica per poterci muovere.
Letto molto confortevole e all’interno della stanza erano presenti tutti i piccoli sfizi che uno hotel che ci tiene alla clientela può offrire.
L’hotel mette a disposizione mezzi pubblici tramite il prenotazione (soggiorno) completamente gratuiti per tutta la durata: bus, tram.
Inoltre avevano un distributore di acqua gasata d frizzante e caffè, completamente gratuito.
Molto disponibile lo staff e il personale! :)

Cons:

All’interno della camera c’erano delle macchie simili a gocce di coca cola sul parquet e inoltre la vista dalla finestra era sporca e poco piacevole.
Piccole sviste di pulizia.
Ma possono sicuramente migliorare

2026-10-12 • via Nuitee
S
Stephen • couple • gb
7
A Champion Time in Geneva
Pros:

Convenient location, five minutes from railway station and lakeside. Clean, functional room. TV received British channels. Hotel staff were very helpful - two members of staff helped us to operate the TV after some difficulty with the remote control. They were brimming with generosity and infectious humour. There were complimentary hot drinks and water in the reception/breakfast area.

Cons:

Room was small and there was no view other than a concrete wall and a scruffy yard. We kept the blinds down which made the room feel smaller.

2026-10-11 • via Nuitee
J
jonathan • solo_traveller • ie
7
Good value for money considering prices around and great location
Pros:

Nice property but felt photo looked different online

2026-10-11 • via Nuitee
H
Harald • couple • no
9
Over forventning og sentralt plassert i Annecy.
Pros:

Vi var veldig fornøyd med denne leiligheten, og scorer bedre enn karakteristikken hos dere. Dette var en eldre bygård og alt var veldig bra, spesielt med tanke på at vi var to.

Cons:

Ingen negative opplevelser, den ligger sentralt til kommunikasjon og nært til gamlebyen og Lake Annecy

2026-10-10 • via Nuitee
R
Rose-délia • family_with_children • fr
10
2026-10-10 • via Nuitee
A
Alice • family_with_children • au
9
Convenient as a stop-over
Pros:

Needed one night is a central location - minimalist clean room and affordable for Geneva. Very easy to train station and direct to airport from there.

Cons:

The towels provided did not feel clean. Requested for fresh ones.

2026-10-08 • via Nuitee
E
Eva • solo_traveller • gb
10
Excellent location near station
Pros:

Location was perfect for us as we were travelling by train. Sweets at reception was a nice touch 👌

Cons:

Nothing really, it was very nice.

2026-10-07 • via Nuitee
A
Ana • couple • pt
10
2026-10-07 • via Nuitee
Αντωνης • couple • gr
9
Pros:

Η τοποθεσία

2026-10-07 • via Nuitee
C
CAROLINA • solo_traveller • es
10
Pros:

Molt net, molt ben situat el tracte del personal molt amables ,atents i ajuden amb qualsevol cosa.

Cons:

Res

2026-10-07 • via Nuitee
C
Colm4 • solo_traveller • gb
10
Pros:

Fridge in the room, free coffee in the lobby and soda water dispenser

2026-09-19 • via Nuitee
M
Mercedes • solo_traveller • es
10
Excelente
Pros:

Limpieza, personal y comodidad, también el gimnasio

Cons:

Ruido

2026-09-18 • via Nuitee