Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Location

Guest Reviews

9.2
Based on 13945 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
I
Isabelle • couple • ca
10
magnifico
Pros:

super super

Cons:

rien

2026-09-12 • via Nuitee
F
Francisco • couple • ar
10
2026-09-12 • via Nuitee
M
Maria de las Cruces • extended_group • es
10
Relax, descanso en el centro de Madrid
Pros:

La tranquilidad y la atención del personal

Cons:

No es que no me gustara sino que la piscina es pequeña, si lo coges por tener piscina.

2026-09-12 • via Nuitee
A
Afo • couple • il
8
2026-09-12 • via Nuitee
M
M.A.M. • couple • nl
9
Het was een super fijne, nette kamer en alles is heel goed geregeld en aardig personeel
Pros:

De kamer en het personeel

Cons:

Rooftopbar erg prijzig en geen ligbedden bij t zwembad

2026-09-12 • via Nuitee
C
Camila • couple • ar
10
Hermoso hotel, ubicación excelente, atención e instalaciones también. Gracias a Renzo y Javier, por la atención en los d
Pros:

Todo

Cons:

Nada

2026-09-12 • via Nuitee
K
Kristine • couple • gb
9
Perfect stay in the heart of Madrid.
Pros:

Location is great! Loved how comfortable the beds were. Really modern hotel, lovely staff and beautiful views of the sunset and sunrise at the rooftop bar/pool.

2026-09-12 • via Nuitee
E
Eléonore • couple • fr
9
Merci pour le surclassement, nous avons passé un très beau séjour dans votre hôtel
2026-09-12 • via Nuitee
C
Caroline • couple • ca
9
Je recommende cet hotel!
Pros:

Très bien situé et quelle vue la terrasse sur le toit offre!
Le personnel est très sympathique et aidant.
Le déjeuner est très bon.

Cons:

La salle de bain qui est un peu sombre et le drain de la douche qui fonctionnait pas bien.

2026-09-12 • via Nuitee
H
Hidenobu • couple • jp
10
Pros:

とても綺麗で駅からも近くていいホテルだった。

Cons:

特になし

2026-09-11 • via Nuitee
R
Raffaella • extended_group • it
10
Pros:

Posizione, staff e servizi

Cons:

La pulizia potrebbe essere migliorata

2026-09-11 • via Nuitee
B
Brendan • couple • gb
10
Ideal location, great staff and nice rooms.
Pros:

Perfect location, friendly staff and clean well appointed rooms.

Cons:

A lounge or communal tea would have been nice.

2026-09-11 • via Nuitee
A
Abdullah • couple • sa
9
موظفين الرسبشن ممتازين ومتعاونين
Pros:

كل شيئ كويس الا المويه ماعندهم الا براده

2026-09-11 • via Nuitee
T
Toni • couple • gb
6
2026-09-11 • via Nuitee
P
Paula • solo_traveller • nl
9
Perfecte locatie
Pros:

Perfecte lokatie. Top uitzicht vanaf het dakterras.
We kregen een upgrade en hadden daardoor 2 suites op de 10e verdieping. Uitgebreid ontbijt op het dakterras.koffie en thee op de kamer. Gratis drinkwater op de gang.
Naast de ingang loop je zo de metro in en de bushaltes zijn ook voor de deur. Maar ook lopend via de Gran Via loop je zo naar de meeste topattracties.

Cons:

Een van de kamers had geen bureau
Dat was lastig met werken op de laptop.
Zwembad ging al om 17.00 uur dicht.

2026-09-10 • via Nuitee
P
Pawłowski • solo_traveller • pl
10
Pros:

Wszystko

2026-09-10 • via Nuitee
S
Sergio Biondini • family_with_children • it
10
Pros:

Tutto

Cons:

Avrei preferito il bidet in bagno viste le dimensioni

2026-09-10 • via Nuitee
P
Paula • extended_group • ar
7
2026-09-10 • via Nuitee
A
Antonio • family_with_children • fr
9
Très sympa
Pros:

Déjeuner un peu cher mais excellent

Cons:

Pas de parking ni de place pour ce garer devant…!x

2026-09-10 • via Nuitee
R
Rime.B • solo_traveller • fr
8
Pros:

L’emplacement, idéal pour visiter Madrid
La propreté de la chambre et de l’hotel en général
Le personnel est très serviable

Cons:

Le lit d'appoint n'était pas confortable
La chambre pour 3 est un peu petite

2026-09-10 • via Nuitee