Dear Hotel Madrid

Hotels
9.2 (13545 reviews)
Gran Via, 80 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    People 3 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 13545 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
P
Paula • couple • es
10
Maravilloso
Pros:

Todo

Cons:

Nada

2026-06-13 • via Nuitee
M
Marit • solo_traveller • no
9
Godt hotel m super beliggenhet.
Pros:

Beliggenhet 👍 takterrassen 👍( ikke stor) flott utsikt og fine rom.

2026-06-13 • via Nuitee
K
Kenza • solo_traveller • ma
10
2026-06-13 • via Nuitee
D
Dominik • couple • at
6
Es war ok aber nicht das was wir erhofft haben bei 130€ pro Person und Nacht
Pros:

Die Lage und die Aussicht von der rooftop Bar

Cons:

Es war wie ein Appartement House

Der Pool war noch kleiner als es die Fotos bereits erahnen ließen

Und die Preise (14€ ein Aperol Spritz) waren auch recht teuer in der Bar

2026-06-13 • via Nuitee
L
Livia • couple • ch
10
2026-06-13 • via Nuitee
L
Leszek • family_with_children • pl
8
2026-06-12 • via Nuitee
R
Rogério • couple • br
9
2026-06-12 • via Nuitee
C
Cecília • couple • hu
10
Pros:

That was in the center of Madrid! Perfekt! The staff was wonderful exactly Celia, Celia, Celia, Celia, Celia, Celia, Celia, Celia, Celia, Celia and Esther, Esther, Esther, Esther, Esther, Esther, Esther, Esther, Esther, Esther!

2026-06-11 • via Nuitee
A
Alice • couple • it
10
Pros:

Hotel super centrale e comodissimo con la fermata della metro letteralmente davanti all’ingresso. Camera molto accogliente, pulita, dotata di tutto il necessario. Al nostro arrivo ci hanno comunicato che avevamo avuto un upgrade gratuito ottenendo una camera con terrazzo: molto inaspettato ma apprezzatissimo. Staff gentile e sempre pronto alle esigenze, in particolare Emma, Celia e Beatriz e anche gli addetti alla sicurezza. Davvero un hotel consigliato per chi ha pochi giorni e vuole girare la città in metro e a piedi in comodità. Piscina con vista da 10 e lode vale il viaggio.

2026-06-11 • via Nuitee
T
Ting • extended_group • gb
10
2026-06-11 • via Nuitee
M
Marco • couple • ch
10
2026-06-11 • via Nuitee
L
Lisa • couple • ch
9
Modernes Hotel an zentraler Lage mit sehr sympathischem Personal
Pros:

- Gian-Marco am Empfang war super. Er hat uns sehr herzlich willkommen geheissen und viele Empfehlungen parat gehabt.
- Die Lage des Hotels ist unschlagbar, zentraler geht’s nicht.
- Das Frühstück war super, man konnte jeweils ein warmes Gericht bestellen und vom Buffet nehmen, das regelmässig aufgefüllt wurde.
- Rooftop und der Ausblick von oben sind grandios.
- Kein Teppich im Zimmer
- Hotelschlappen
- Kühlschrank im Zimmer

Cons:

- Für mich als passionierte Teetrinkerin war der billige Beuteltee beim Frühstück eine Schande.
- Der Pool ist mehr zum Füsse reinhalten als dass man schwimmen kann.
- Wenn wir (spät) abends geduscht haben, kam kaum Wasser aus der Dusche und es dauerte ewig bis sie warm wurde.

2026-06-11 • via Nuitee
S
Seda • solo_traveller • mt
10
Pros:

Everything

2026-06-10 • via Nuitee
S
Sam Holt • solo_traveller • gb
9
2026-06-10 • via Nuitee
O
Ole • extended_group • dk
9
Pros:

Fantastisk morgenmad, fedeste beliggenhed, lækre værelser - og SUPER SUPER service

2026-06-10 • via Nuitee
S
Sara • couple • gb
10
Stunning rooftop views from a perfectly located hotel
Pros:

Lovely hotel in an excellent location in the centre of the city . Lovely clean rooms with excellent double glazing so no sound travelled from outside . HUge comfortable bed, great shower and bathroom and a lovely terrace . Cold filtered water available on each floor which was welcome in the heat for filling a water bottle ahead of exploring the city. Staff very friendly and helpful and the rooftop bar and pool were perfect for a dip and a drink in the afternoon . Bus and metro stops right outside but everything within walking distance . Wouldn’t hesitate to return- great hotel .

2026-06-10 • via Nuitee
D
Daiane • extended_group • br
10
Com certeza voltaria!
Pros:

Acomodação maravilhosa!
Hotel ótimo, localização excelente, equipe de funcionários muito simpáticos, instalações confortáveis.

2026-06-09 • via Nuitee
R
Rebecca • couple • ch
9
Pros:

Tolle Lage und super Dachterasse!

2026-06-09 • via Nuitee
L
Lech • couple • at
9
Pros:

Das Frühstück auf der Dachterrasse ist beonders gut und zusätzlich toller Blick über Madrid

2026-06-08 • via Nuitee
V
VASILEIOS • solo_traveller • gr
10
2026-06-08 • via Nuitee