Dear Hotel Madrid

Hotels
9.2 (13413 reviews)
Gran Via, 80 , Madrid , es

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    People 3 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 13413 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
A
Abdulrahman couple sa
10
2026-05-23 via Nuitee
R
Richard solo_traveller gb
10
2026-05-23 via Nuitee
F
Franco couple us
9
2026-05-23 via Nuitee
V
Viviane couple nl
10
2026-05-23 via Nuitee
D
Dzenan solo_traveller ba
10
2026-05-23 via Nuitee
A
Alex couple es
10
2026-05-22 via Nuitee
U
Ulrich couple ch
8
2026-05-21 via Nuitee
K
Kjell solo_traveller be
10
Pros:

Locatie!!!

2026-05-21 via Nuitee
B
Britt couple dk
8
Pros:

Generelt OK, men negativt for at sætte yogurt med musli i køleskab natten over så det ikke var sprødt, men blødt. Der manglede marmelade eller honning og brød og croissanter var ikke nybagte.

Cons:

meget lille rooftop, som var overfyldt

2026-05-21 via Nuitee
M
Monica solo_traveller cl
10
Muy agradable
Pros:

Excelente ubicación, con buenas instalaciones, comedor con vista total a Madrid

2026-05-21 via Nuitee
M
Marcel solo_traveller de
9
2026-05-21 via Nuitee
J
Jozef couple be
7
Het verblijf was aangenaam.
Pros:

Keuze en evenwichtig aanbod.

Cons:

De versheid van sommige producten was niet in verhouding met het geheel. Zoals notensla, yoghurt + granola, zuurdesem brood. ….

2026-05-20 via Nuitee
A
Agnes extended_group ro
8
A fost o calatorie foarte placuta in compania unor prieteni dragi.
Pros:

Personalul a fost foarte dragut si serviabil. Micul dejun este variat iar pozitia hotelului il face foarte potrivit pentru city-break-uri. Rooftop-Barul este un mare plus!

Cons:

Noi am prins o vreme friguroasa si din pacate nu au functionat aerotermele pe incalzire,astfel ca a fost foarte frig in camera.

2026-05-20 via Nuitee
S
Sandra couple fr
5
Hotel froid pas reposant et decevant
Pros:

Le personnel du rooftop et le restaurant : merci maria et son esuipe.
La chambre minimaliste.

Cons:

Le personnel a l accueil est aussi froid que l’hotel
Parler entre eux a l’air plus important que de s’occuper d’etre un peu plus chaleureux à l’accueil
Il y a un gros manque de generosite dans cet hotel : la literie est à desirer, les serviettes reches et sentent mauvais, le peignoir tout petit et court. Le tapis tout petit qui ne permet aucunement d’etre bien… Pas de kit sdb : cotton tiges etc le mini bar est vide. Nous avons tres mal dormi, nous repartons fatigues : tout le bruit exterieur s’entend tout la nuit. Nous avions demande une chambre au calme nous n’avons pas ete entendus et en plus de cela nous etions devant l’ascenseur. Le personnel le matin qui discute entre eux devant la porte et qui oublie qu ils st ds un hotel ou des clients dorment… le tarif n’est pas du tout en adequation avec les services proposes. Si vous recherchez un hotel de qualite je ne vous le recommande pas. Heureusement que le personnel du restaurant et du rooftop ont su apporter de la chaleur humaine.

2026-05-20 via Nuitee
J
Jocelyne extended_group ch
10
Très bien
Pros:

La situation

Cons:

Pas de place pour s’asseoir à une table à part au bar extérieur. Dimanche et lundi aucun accès extérieur au 14e. Un petit salon avec quelques tables pour discuter tranquillement ou jouer aux cartes

2026-05-20 via Nuitee
A
Arkadiusz extended_group pl
10
2026-05-20 via Nuitee
D
Dirk couple be
9
Goede prijs/kwaliteitverhouding voor een hotel met goede ligging om een stad te bezoeken.
Pros:

Prima onthaal. Verzorgde kamer. Goede ligging

Cons:

Boeking moeten maken en een tijdsslot voor het ontbijt de dag voordien is niet leuk. Zeker als je dit laat invult, is de keuze van uur beperkt.

2026-05-19 via Nuitee
G
Galina couple mt
10
2026-05-19 via Nuitee
A
ASSELYA solo_traveller kz
10
2026-05-19 via Nuitee
F
Frédéric couple fr
9
2026-05-19 via Nuitee