Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Location

Guest Reviews

9.2
Based on 13846 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
D
DOREEN extended_group ie
9
It was awesome
Pros:

Proximity, amenities, staff

Cons:

Nothing

2026-08-15 via Nuitee
D
Dorota solo_traveller pl
8
Pobyt bardzo udany. Hotel bardzo ładny, zadbany, czysty, jakościowy, doskonale zlokalizowany. *****
Pros:

Śniadanie serwowane na 14 piętrze. Widoki z tego miejsca na Madryt obłędne. Tak smakuje najlepiej. Można spożywać Sniadanie wewnątrz lub na tarasie zewnętrznym. Pani kelnerka, która nas obsługiwała, była bardzo profesjonalna. Kawa z ekspressu bardzo dobra. Dostępna herbata, Sok pomarańczowy. Szampan. 2 rodzaje bułek, 3 rodzaje chleba, crosanty, 5 rodzajów ciastek, jajka na twardo, 2 rodzaje szynki, 3 rodzaje sera, małe sałatki, różne owoce, jogurt, pancake, gotowe kanapki i kilka innych dań. Oprócz tego 6 rodzajów dań a'la karta na gorąco.

Cons:

Na śniadaniu brakowało dań takich jak np; żytni chleb, hiszpańskie oliwki, ryba wędzona, mleko roślinne (owsianego, sojowego), wegetariańskich i wegańskich alternatyw,

2026-08-15 via Nuitee
J
Joy couple us
10
Amazing locations and concierge staff very friendly fly accommodating
Pros:

property clean and easy access orbit the center of Madrid and people staff are very friendly and helpful

Cons:

that the restaurant is closed due to short staff

2026-08-15 via Nuitee
M
Melissa couple pe
10
5 estrellas
Pros:

La ubicación

Cons:

Las habitaciones

2026-08-15 via Nuitee
L
Laila family_with_children ma
10
الاطيل جد ممتاز روعة
Pros:

كل الخدمات ممتازة ونضيف جدا

2026-08-15 via Nuitee
J
Joe solo_traveller ae
8
2026-08-15 via Nuitee
D
Diego couple es
9
2026-08-15 via Nuitee
I
Inmaculada couple es
5
It’s okay if you can get a decent price, but otherwise overrated
Pros:

The location is very good. The room was clean and spacious.

Cons:

The rooftop and pool were disappointing

2026-08-15 via Nuitee
V
Vagner couple br
10
2026-08-14 via Nuitee
M
Mihai Vrabie solo_traveller ro
10
2026-08-14 via Nuitee
A
Ariya Thongchai extended_group no
9
Pros:

the location was amazing, it was near everything. The staff was so nice and the rooftop wow amazing. The rooms had a lot of space which was vert nice.

Cons:

Our TV screen mirroring didn't work but the staff tried to fix it but it didn't work.

2026-08-14 via Nuitee
T
Tuyet Nhi Hoang couple no
8
2026-08-14 via Nuitee
J
Jürgen family_with_children de
10
Tolle Unterkunft
Pros:

Zentrale Lage,

sehr freundliche Mitarbeiter

2026-08-14 via Nuitee
J
JOELLE couple fr
10
Un vrai moment de plaisir avec la piscine qui surplombe Madrid .
2026-08-14 via Nuitee
D
Davide solo_traveller it
10
2026-08-13 via Nuitee
A
Asia grazia solo_traveller it
10
Esperienza fanty
Pros:

Non sono mai stata in un hotel perfetto come questo. Personale no Gentile, di più. Posizione centralissima, dispenser di acqua gratuita, pulizia impeccabile, gentilezza a non finire. Ci hanno persino dato una borsa di tela e delle ciabatte. Dato che noi abbiamo alloggiato una settimana ci hanno anche dato in dotazione bollitore e macchinetta del caffè. Che dire, pienamente soddisfatta.

Cons:

È stato tutto perfetto. Se proprio dovessi essere pignola avrei messo un lampadario o comunque una luce "centrale" perché la stanza era leggermente buia. Sicuramente sarebbe anche comodo un bidet ma so di chiedere troppo

2026-08-13 via Nuitee
J
J Andrei solo_traveller au
7
Good overall but some minor things
Pros:

Location was great. Staff were friendly and helpfully. The terrace for breakfast service was lovely and the rooftop bar had spectacular views.
At the start there was no allergen menu, but yhe staff were very responsive and offered to help on many occasions.

Cons:

The cleanliness of our room really let the score down. The shower was not cleaned properly and the complimentary glass bottle of water has black mould on it.

2026-08-13 via Nuitee
A
Alison solo_traveller gb
10
2026-08-13 via Nuitee
A
Alessio couple it
7
2026-08-12 via Nuitee
I
Ilayda couple dk
10
Pros:

Bedste hotel i Madrid til en fornuftig pris. Jeg har været der flere gange. Hotellet er i centrum, og de har en fantastisk Rooftop

2026-08-12 via Nuitee