Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    People 3 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 13624 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
O
olivier • family_with_children • fr
9
Weekend à Madrid
Pros:

bonne situation, belles vues

Cons:

Chambres et piscine un peu petites

2026-07-04 • via Nuitee
V
Vinnie • couple • au
9
Great place to stay, would recommend
Pros:

Great air conditioning, nice shower, bed was co

Cons:

A lot of bathrooms in Europe don’t have exhaust fans, a lot of moisture build up in bathrooms

2026-07-04 • via Nuitee
F
Fréderique • couple • mq
9
Pros:

Très Bien situé. Le Personnel est agréable.

2026-07-04 • via Nuitee
R
Ralf • couple • de
9
Gut gelegenes Hotel für Stadtbesichtigungen, mit schöner Rooftop-Bar und tollem Personal
Pros:

Super Lage für Stadtbesichtigungen direkt an der Gran Via, Saubere und sehr gut lärmgeschützte Zimmer. Esther und das ganze Team an der Rezeption kümmert sich sehr um das Wohlbefinden. Top!

Cons:

Pool war morgens 07:00 Uhr leider doch nicht wie im Zeitplan angegeben geöffnet

2026-07-03 • via Nuitee
J
Joana • extended_group • pt
10
2026-07-03 • via Nuitee
N
Neilin yeruska • couple • es
10
2026-07-03 • via Nuitee
A
Alexandra • couple • be
10
Pros:

Great stay! Super location on the Gran Vía, direct access to the subway. Friendly staff, there to help when you have questions. Very good breakfast options as well.

2026-07-03 • via Nuitee
C
Cidália • extended_group • pt
5
2026-07-02 • via Nuitee
D
Donatella • extended_group • ch
9
2026-07-02 • via Nuitee
P
Pablo • couple • es
10
Maravillosa estancia en Madrid
Pros:

Agente nuevo decorada con buen gusto personal encantador la verdad es que fue increíble y la piscina con una pista espectaculares

2026-07-02 • via Nuitee
P
Pepi • extended_group • mk
9
I would come again
Pros:

Location, room, nice breakfast

Cons:

Over priced

2026-07-01 • via Nuitee
I
Ititin • solo_traveller • rs
10
2026-06-30 • via Nuitee
C
Clyde • solo_traveller • mt
10
Pros:

Everything was just gr8

Cons:

Nothing

2026-06-30 • via Nuitee
Q
Quinten • solo_traveller • pt
10
Perfect stay for Madrid
Pros:

Location of the hotel. Helpfulness of the staff

2026-06-30 • via Nuitee
S
Sophie • solo_traveller • gb
8
Great location, brilliant view and modern design.
Pros:

Incredible location, with almost all of the city within a 40 minute walking distance. The rooms are spacious, modern and clean. We particularly enjoyed the rooftop bar, which had the best view of the city we experienced on the trip.

Cons:

Walls are quite thin, and due to its location on the busy road (this comes with the nature of being in such a great central location), there was a lot of noise meaning I slept quite poorly.

Small note but I suggest travellers to bring their own shampoo and conditioner, as I was expecting this to be provided. However what was available was a 2 in 1 shampoo and conditioner which I found very drying on my hair.

2026-06-30 • via Nuitee
L
laura • solo_traveller • it
8
Pros:

Zona centrale
in poche parole eri in piazza di Spagna

Cons:

Un po le pulizie lasciano a desiderare per il resto tutto bene

2026-06-29 • via Nuitee
N
Nele • solo_traveller • de
9
2026-06-29 • via Nuitee
A
Alison Kim • couple • ch
9
2026-06-29 • via Nuitee
J
jhonatan • extended_group • es
8
2026-06-29 • via Nuitee
L
LauraK33 • solo_traveller • si
10
Pros:

Beautiful hotel, clean and comfy rooms, amazing location. Also very nice and helpful staff. We also really liked the rooftop pool and the bar. Everything was perfect

2026-06-29 • via Nuitee