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Facilities
Property facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Minimarket on site
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Wheelchair accessible
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Allergy-free room
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Sun loungers or beach chairs
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Modern Accommodations
Holiday Inn Express & Suites Cleveland/Westlake provides contemporary rooms with flat-screen TVs and private bathrooms, ensuring a comfortable stay for every guest.
Convenient Amenities
Enjoy a complimentary hot breakfast, 24-hour fitness centre, and indoor swimming pool with a splash pad, offering relaxation and entertainment options for all visitors.
Ideal Location
Located near Crocker Park and Huntington Beach, our hotel is perfectly situated for both leisure and business travelers seeking convenience and comfort during their stay.
Book your stay at Holiday Inn Express & Suites Cleveland/Westlake now for a memorable and enjoyable experience!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Place was OK.
Everything. Everything was clean
The pool area.
We were celebrating my son's 15th birthday for the weekend. My booking was prompted due to the location featuring an awesome swimming area for both kids and adults. When we arrived, there was a guest being serviced at the desk. Once I stepped to the reception desk, the receptionist immediately picked up the phone to make a call and failed to even greet me. During her call placed the phone on speaker and she quietly asked for my ID and continued the check-in with very little interaction with me. Her call ended before my check-in was completed, however the customer service provided was not inviting and unprofessional.
The room was conveniently located near the elevator, which I appreciated due to my mobility issues. It was clean, but the beds were uncomfortable for all of us. Otherwise, I have no complaints about the room.
The breakfast options were pretty good. The first morning, my son was still sleeping, so we decided to get breakfast and eat in our room. Instead of fixing individual plates, we placed the same food item on each plate for all of us to share. There were 4 hot food options. We chose all 4. We also chose cold cereal, toast, yogurt, and beverages. A staff member monitoring the dining area began to look at us suspiciously, walking back and forth, and went so far as to speak with a young lady at the front desk about us. I felt uncomfortable, and after putting the breakfast for everyone in a personal cart that I utilize, again due to my mobility issues, we began to head up to or room. We were stopped by the women and given a story about our room being reported the night before for noise and partying at 9 pm. First, how did they know what room we were in as that question was never asked and neither staff checked me in the previous day. Second, we didn't arrive back to the hotel that evening until after 10 pm and soon after went to bed. Third, we never received a call to our room or a visit from staff at our door about the so called complaint.
Would have been a poor review if housekeeper Luz, had not saved the day!
I did not have a great experience to start out… I flew in for a funeral and got to the hotel around 130 and just needed to change and head out for the service. I wasn’t really welcomed and even though I have the top loyalty with IHG that was not recognized at all. She just said you’ll have to wait there are no room rooms ready. So I sat and waited and asked if I could buy a soda and I did. She told me she would let me know if something was ready. About an hour and a half later, I came to the desk and asked if my room was ready yet and she was like oh yeah wait a couple of rooms are ready now and I guess she wasn’t planning on thinking to tell me. She then welcomed me as a diamond elite member and told me I could have a free snack and soda and I told her I had already paid for the soda and wish she would’ve said that when I first checked in. So I wound up taking the points instead. I got to the room and it smelled very musty and like animals. They allow pets and I’m allergic to pets and feathers in thr pillows. I called down and asked if there was any way I could switch rooms and the front desk person who was not very helpful handed the phone to the head housekeeper, Luz.
Luz was an angel.
She removed all of the sheets and remade the bed with fresh linens and gave me four foam pillows. She also ran an air cleaner in my room for a 30 minutes and when I came back in, it smelled like a completely different room. I told her she didn’t have to go through all of that trouble and she said it would make her feel better if she did. She truly cared about my comfort and my allergies and went above and beyond to make this a great stay. I probably would’ve left two stars if it weren’t for her and because of her, she made it a great experience - ThankYou Luz!
Almost everything
Wish the TV was a smart TV, so we could use apps.
Everything
Nothing
Location
Room was not clean.
Ohio seems to have an issue with car break-ins. I found this hotel very quiet and safe, with no issues at all with parking. Very close to shopping and restaurants. My family loved the Filipino food in North Olstead. It is a corporate park, so it is very quiet at night. Slept soundly.
A perfectly fine experience for a hotel of this type. I’d say it’s a bit pricey for the experience but lots of business travelers, so they can do this.
The hotel is a bit worn but clean. My room was super musty and smelled like there had been a smoker at some point.
I appreciated the wide variety of pillow firmness! Really nice touch.
The breakfast area was spotless during breakfast service-not easy!
I hung my DND my first full day, but left it off my second day (of a four night stay) and room was not serviced. I don’t need daily but fresh towels, a quick vacuum would be nice. I would expect with no DND from 9am-4:30pm, those things could have been done.
Friendly staff. I’m not a pool person but it looked awesome if you had kids. A proper kid area with splash pad too.
Comfortable rooms
No pancakes breakfast option
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