The Moon Residence & Spa

Hotels
9.6 (1558 reviews)
Old Market Area, St. 267, Vihear Chen Village , Siem Reap , kh
+85512671117

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Clean accommodations
Excellent amenities
Good value for money
Cons:
Room cleanliness issues
Firm mattresses
Occasional language barriers with staff

Categories

Cleanliness
8.75
Several comments noted cleanliness but also mentioned improvements necessary, especially the smell in some rooms.
Service
9.71
Overall, multiple reviews praised the staff for being friendly and helpful, contributing to a positive experience.
Location
10
Most reviews highlighted the excellent location, close to major attractions and easily accessible.
Room Quality
9.2
Rooms generally praised for comfort, but some reviews mentioned issues with mattress firmness.
Amenities
9.73
Amenities, including the swimming pool and spa, were positively received, adding value to the stay.
Value for Money
9.69
Reviewers felt that the accommodations provided good value given the quality of service and amenities.
Food and Beverage
9.74
Breakfast and dining options were positively reviewed, indicating a strong offering in this category.
Overall Experience
10
Feedback suggests an overall exceptional experience with many satisfied stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:52

Property Description

Conveniently Located Oasis in Siem Reap

Prime Location: Just a 10-minute stroll to City Center, Pub Street, and Night Market, with easy access to Angkor Wat temple and Siem Reap airport.

Abundant Amenities: Enjoy 24-hour front desk service, tour arrangements, ticketing, laundry, massage, Apsara dinner show, and cooking classes. Free WiFi available throughout.

Relaxation & Dining: Unwind by the spacious salt-water pool with a swim-up bar, and dine at the on-site restaurant for breakfast, lunch, and dinner.

Ready to experience the charm of Siem Reap? Book your stay now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1558 reviews
Cleanliness: 8.75
Service: 9.71
Location: 10
Room Quality: 9.2
Amenities: 9.73
Value for Money: 9.69
Food and Beverage: 9.74
Overall Experience: 10
C
Chaussarot • solo_traveller • fr
9
Pros:

Chambre spacieuse, personnel accueillant

2026-07-04 • via Nuitee
C
Candice • solo_traveller • nl
10
Best experience we had stay in June
Pros:

Everything was perfect staff are very friendly and helpful. Best recommend to everyone who looking for a nice place to stay in Siem Reap.

2026-07-03 • via Nuitee
T
Tamara • solo_traveller • es
10
Great value
Pros:

Nice place with beautiful natural

2026-07-03 • via Nuitee
R
Raphael • extended_group • es
10
Pros:

Nous avons passé un séjour fantastique au Moon Residence Hotel. La chambre était excellente : joliment décorée, d'une propreté impeccable, très confortable et dotée d'équipements de grande qualité. Le personnel était très aimable et serviable, toujours prêt à nous aider avec le sourire. Le service a été irréprochable de l'arrivée au départ, et l'espace piscine, très paisible, était un véritable atout. À recommander vivement.

2026-07-03 • via Nuitee
R
Roy • couple • es
10
2026-07-03 • via Nuitee
D
Dana • solo_traveller • fr
10
Location!!
Pros:

Close to everything such as pharmacy coffee shop bar…

2026-07-01 • via Nuitee
T
Tyler • solo_traveller • de
10
2026-07-01 • via Nuitee
C
Carlos • solo_traveller • nl
10
2026-06-30 • via Nuitee
N
Natasha • solo_traveller • gb
10
Great Swimming pool with natural around
2026-06-30 • via Nuitee
P
Penkov • couple • bg
10
2026-06-30 • via Nuitee
C
Cédric • couple • fr
10
Très bien
Pros:

Tout

Cons:

L’eau froide de la douche le matin

2026-06-29 • via Nuitee
L
Lorena • family_with_children • cl
9
Pros:

La atención del personal fantástica, muy bien ubicado y excelente disposición. En especial quiero destacar a Pich, Lee, Tola y Len que hicieron de nuestra estadia un plan perfecto.

2026-06-29 • via Nuitee
K
Kevin • solo_traveller • es
10
Location
2026-06-27 • via Nuitee
M
Matthew • solo_traveller • nl
10
Best experience
Pros:

Beautiful place in a great location . Swimming pool is amazing all staff are warmest welcome and helpful . They help us booked all the trip in Siem Reap .

2026-06-27 • via Nuitee
S
Susan • solo_traveller • kh
10
Great location
Pros:

We loved the environment and comfortable room . Staff are very helpful and friendly . We definitely stay here again .

2026-06-26 • via Nuitee
A
Anna • solo_traveller • jp
10
2026-06-26 • via Nuitee
S
Samantha • solo_traveller • de
10
2026-06-24 • via Nuitee
I
Isabella • couple • fr
10
2026-06-24 • via Nuitee
L
Laurence • family_with_children • fr
10
Pros:

La piscine et le spa, un vrai cocoon.

Cons:

Juste il y avait des travaux dans l’hôtel le matin tôt. Très surprenant la première fois mais tellement fatiguée la deuxième nuit ok.

2026-06-22 • via Nuitee
C
Carolyn Radford • family_with_children • nz
6
Pros:

This is a lovely hotel and the staff where very good. I would go there again when there is not construction going on.

Cons:

We had to leave this hotel as the construction happening at the hotel included jack hammer on the roof of our rooms. Really unbearable noise. There was nothing on booking.com that let me know this was occurring. I definitely would not have booked it if I had known.

2026-06-20 • via Nuitee