The Moon Residence & Spa

Hotels
9.6 (1507 reviews)
Old Market Area, St. 267, Vihear Chen Village , Siem Reap , kh

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Clean accommodations
Excellent amenities
Good value for money
Cons:
Room cleanliness issues
Firm mattresses
Occasional language barriers with staff

Categories

Cleanliness
8.75
Several comments noted cleanliness but also mentioned improvements necessary, especially the smell in some rooms.
Service
9.71
Overall, multiple reviews praised the staff for being friendly and helpful, contributing to a positive experience.
Location
10
Most reviews highlighted the excellent location, close to major attractions and easily accessible.
Room Quality
9.2
Rooms generally praised for comfort, but some reviews mentioned issues with mattress firmness.
Amenities
9.73
Amenities, including the swimming pool and spa, were positively received, adding value to the stay.
Value for Money
9.69
Reviewers felt that the accommodations provided good value given the quality of service and amenities.
Food and Beverage
9.74
Breakfast and dining options were positively reviewed, indicating a strong offering in this category.
Overall Experience
10
Feedback suggests an overall exceptional experience with many satisfied stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:52

Property Description

Conveniently Located Oasis in Siem Reap

Prime Location: Just a 10-minute stroll to City Center, Pub Street, and Night Market, with easy access to Angkor Wat temple and Siem Reap airport.

Abundant Amenities: Enjoy 24-hour front desk service, tour arrangements, ticketing, laundry, massage, Apsara dinner show, and cooking classes. Free WiFi available throughout.

Relaxation & Dining: Unwind by the spacious salt-water pool with a swim-up bar, and dine at the on-site restaurant for breakfast, lunch, and dinner.

Ready to experience the charm of Siem Reap? Book your stay now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1507 reviews
Cleanliness: 8.75
Service: 9.71
Location: 10
Room Quality: 9.2
Amenities: 9.73
Value for Money: 9.69
Food and Beverage: 9.74
Overall Experience: 10
E
Eszter solo_traveller hu
10
Pros:

Szép igényes hotel, finom ételek, italok.
Tágas szoba kényelmes ággyal.
Nagyon kedves fogadtatás.

Cons:

A fürdőszoba kicsit rideg hangulatú

2026-05-22 via Nuitee
J
Jessica solo_traveller es
10
2026-05-21 via Nuitee
K
Kanika solo_traveller fr
10
Great price and location was perfect
Pros:

The location was perfect with walking tours pharmacy restaurants and downtown. The staff were super friendly .

Cons:

The bed was hard and second night we asked them to change .

2026-05-21 via Nuitee
A
Allison solo_traveller af
10
Great choice
Pros:

Beautiful and relaxing paradise . Green natural absolutely fresh and comfortable stay .

2026-05-21 via Nuitee
F
Fina solo_traveller be
10
2026-05-21 via Nuitee
L
léa couple fr
9
2026-05-20 via Nuitee
N
Ney couple kh
8
2026-05-19 via Nuitee
C
Chelsee couple au
9
Great location, comfortable stay
Pros:

The atmosphere was very relaxing and comfortable. The hotel is well presented and the staff were very helpful and kind. We had some issues with construction starting extremely early each day of our stay, however the staff did their best to rectify this. Lee was very kind and helpful!

2026-05-19 via Nuitee
N
Nicolas solo_traveller ca
10
2026-05-18 via Nuitee
W
Willam solo_traveller de
10
2026-05-18 via Nuitee
R
Rafael solo_traveller br
10
Beautiful room in the forest
Pros:

We enjoyed our stay and we definitely recommend to everyone . Staff are warmest welcome and surprise as such as a nice word with beautiful flower on the bed . Thank you everyone :)

2026-05-18 via Nuitee
E
Emma couple fr
9
Très bonne adresse dans Siem Reap
Pros:

Hôtel en centre ville ( quelques minutes à pieds du Night Market) mais très paisible. Le personnel est très sympa, toujours à l’écoute, souriant. La piscine est un réel luxe quand on revient d’une journée dans les temples !

Cons:

L’eau de la douche n’est pas tout le temps chaude ..

2026-05-18 via Nuitee
S
Sheng solo_traveller cn
10
2026-05-18 via Nuitee
J
Jana solo_traveller gb
10
Perfect for a relaxed holiday
Pros:

I loved the green and calm atmosphere with lots of trees and plants around the pool. Pool was big enough to swim some lanes twice a day, and never too crowded. Spacious and very clean room with everything I needed, plus balcony with wonderful green views. The welcome decoration on the bed, made from fresh flowers, was gorgeous. Good location close to shops and restaurants, perfect for exploring Angkor. Very quiet at night. Super friendly and helpful staff, especially Mr Lee. Food in the restaurant was delicious and affordable, good selection of wines.

Cons:

A bit more variety for breakfast would be great. Maybe when I come to visit next time.

2026-05-15 via Nuitee
A
Amy couple ie
8
Friendly staff and close to the centre
Pros:

Staff were extremely friendly and smiley, we had a lovely welcome from them. There was a lovely ‘happy honeymoon’ spelled out on the bed with fresh flowers also! The pool was very relaxing and the room was spacious :) it is a short walk to the centre of town!

Cons:

Unfortunately the shower didn’t produce hot water and the tv in the room did work (the staff tried to explain it was regarding a government rule which we didn’t understand). We were initially placed in a ground floor room even though we had booked a pool view with balcony, this was rectified the following day. There was a lot of noisy building work on the property which sometimes started at 6.30am, had we known this we would have probably booked elsewhere:(

2026-05-13 via Nuitee
A
Anna solo_traveller de
10
Beautiful and great maintained
Pros:

Everywhere was very clean and tidy . All staff are polite and warmest welcome . They all very hard working . We absolutely recommend this hotel .

2026-05-12 via Nuitee
D
Daniel solo_traveller au
10
2026-05-12 via Nuitee
V
Vassilissa family_with_children my
10
Pros:

Clean and cozy. Will definitely recommend this hotel.

2026-05-11 via Nuitee
E
edcF4810HV Couples
10
Beautiful hotel offering excellent tours
Pros:

Beautiful tranquil spot with a great location. Staff are amazing and we’re really helpful before arrival with information on tours. Rooms were big, clean and comfortable! Unbelievable value for money. They set up a small tour with tuk tuk and an English guide (Lucky - her name), she was brilliant. So knowledgeable about the history of the temples. We learnt so much and she was super friendly and even let us stop at apopo on the way back! Definitely recommend

2026-05-09 via Tripadvisor
P
Pía solo_traveller cl
8
Agradable
Pros:

La atención es estupenda. Son muy atentos a todo, y muy amables. La pieza gigante, muy cómoda, y tenía de todo.

Cons:

La carta del restaurant, pero por lo siguiente. Soy vegetariana, y las opciones vegetarianas no tenían proteína. Y habían descripciones que no cumplen con la foto. El sandwich barbecue veggie no sabía a ello, y no era baguette, que eso indicaba en la descripción. Cuando pedí el tofu con gengibre, el tofu estaba recalentado y un poco añejo. Otros platos eran muy ricos, pero sin proteína. La cama era bastante dura, pero pude dormir igual. Ofrecieron cambiarla pero no lo consideré necesario.

2026-05-09 via Nuitee