The Moon Residence & Spa

Hotels
9.6 (1608 reviews)
Old Market Area, St. 267, Vihear Chen Village , Siem Reap , kh

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Clean accommodations
Excellent amenities
Good value for money
Cons:
Room cleanliness issues
Firm mattresses
Occasional language barriers with staff

Categories

Cleanliness
8.75
Several comments noted cleanliness but also mentioned improvements necessary, especially the smell in some rooms.
Service
9.71
Overall, multiple reviews praised the staff for being friendly and helpful, contributing to a positive experience.
Location
10
Most reviews highlighted the excellent location, close to major attractions and easily accessible.
Room Quality
9.2
Rooms generally praised for comfort, but some reviews mentioned issues with mattress firmness.
Amenities
9.73
Amenities, including the swimming pool and spa, were positively received, adding value to the stay.
Value for Money
9.69
Reviewers felt that the accommodations provided good value given the quality of service and amenities.
Food and Beverage
9.74
Breakfast and dining options were positively reviewed, indicating a strong offering in this category.
Overall Experience
10
Feedback suggests an overall exceptional experience with many satisfied stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:52

Property Description

Conveniently Located Oasis in Siem Reap

Prime Location: Just a 10-minute stroll to City Center, Pub Street, and Night Market, with easy access to Angkor Wat temple and Siem Reap airport.

Abundant Amenities: Enjoy 24-hour front desk service, tour arrangements, ticketing, laundry, massage, Apsara dinner show, and cooking classes. Free WiFi available throughout.

Relaxation & Dining: Unwind by the spacious salt-water pool with a swim-up bar, and dine at the on-site restaurant for breakfast, lunch, and dinner.

Ready to experience the charm of Siem Reap? Book your stay now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Location

Guest Reviews

9.6
Based on 1608 reviews
Cleanliness: 8.75
Service: 9.71
Location: 10
Room Quality: 9.2
Amenities: 9.73
Value for Money: 9.69
Food and Beverage: 9.74
Overall Experience: 10
G
Georgios couple gr
10
2026-08-12 via Nuitee
P
Peter couple nz
9
Will be back
Pros:

Staff were great, everything was as per advertising

Cons:

Hard to find fault

2026-08-10 via Nuitee
P
pascales560 Family Trappeto, Province of Palermo, Sicily
10
Nice hotel AND tour!!!
Pros:

We took a family tour of four temples (arranged by the hotel the night before—so thoughtful!) with Lucky—‘Lucky-English Tour Guide’. It was a truly memorable experience. We had to get up early, but it was definitely worth it. Upon arrival at Angkor Wat, it wasn't too crowded yet, and we got to see the sunrise behind one of the most beautiful temples in the world. We learned a lot about the temple's origins and the long-standing tensions between Thailand and Cambodia. Lucky was a very attentive guide; she patiently took the time to explain everything and answer our questions. Whenever we wanted a break, she would pick up the pace a bit and take us to spots for lunch and coffee. All in all—both the tour and the hotel come highly recommended!

2026-08-08 via Tripadvisor
S
Savannah couple us
10
Was by far the best hotel I’ve ever stayed in
Pros:

Everything. The staff were so incredibly kind. The room was exceptionally clean and beautiful. The whole hotel felt serene compared to the noise outside. The location was perfect.

Cons:

Nothing

2026-08-05 via Nuitee
L
lee solo_traveller au
9
2026-08-04 via Nuitee
K
K1022YDianj Solo travel
10
A Spectacular Stay and a Special Guide
Pros:

I flew across the world to experience the wonderful and splendor of Cambodia's history. I count myself tremendously fortunate to have stayed at the cozy/clean The Moon Residence and had Lucky as my Angkor Wat guide. The Moon exceeded my expectations and the staff were eager to ensure my enjoyable stay. From the balcony view to the spacious room, i was smiling every time I walked through my door. Lucky knew EVERYTHING and explained it in a cheerful manner which made the detailed trip special. My expectations were surpassed completely and I cannot recommend her enough. If you are ever thinking about exploring these wonderful sites, Lucky is the guide for you.

2026-07-28 via Tripadvisor
M
Martina family_with_children ch
10
Top Hotel
Pros:

Ein besonderes Lob möchten wir auch unserem Hotel aussprechen. Wir können es zu 100 % weiterempfehlen.

Das gesamte Personal war ausserordentlich freundlich und hilfsbereit. Das Essen war ausgezeichnet und abwechslungsreich. Das Hotel selbst ist in einem sehr guten Zustand, stets sauber und gepflegt. Während unseres gesamten Aufenthalts gab es absolut nichts zu beanstanden.

Sollten wir wieder in diese Region reisen, werden wir ohne zu zögern erneut dieses Hotel buchen.

Cons:

Hat nichts zu beanstanden

2026-07-25 via Nuitee
A
Alec solo_traveller ca
10
Great stay to explore Angkor Wat and Siem Reap
Pros:

Travelled with family. Room was perfect, ambiance and setup with pool and restaurant had a nice tropical feel. Food was good. Well located. We recommend this hotel.

Cons:

All good

2026-07-23 via Nuitee
J
John solo_traveller gb
10
Pros:

Great service no waiting time for check in . Good swimming pool for children and everyone . Room clean and nice view .

2026-07-22 via Nuitee
K
Kaitlin solo_traveller es
10
2026-07-22 via Nuitee
S
Sofia couple ch
9
Hotel centrale e con una meravigliosa piscina
Pros:

Questo piccolo hotel ha una splendida piscina, ideale per rinfrescarsi nei caldi pomeriggi. Le camere sono molto grandi, forse un po’ buie, ma accoglienti.
La posizione è ideale per Siem Reap: a pochi passi dal mercato notturno e da tutti i ristoranti.
Lo staff è sempre sorridente e gentile. Ci hanno aiutati a organizzare i tour per Angkor Wat (prezzi nella norma, 20$ per un tuktuk che ti porta in giro tutto il giorno).

Cons:

Attenzione alle zanzare

2026-07-20 via Nuitee
8
893hens Couples
10
I get to see my name on the bed and welcome drink
Pros:

Everything is good your service your room except មូសខាំ

2026-07-19 via Tripadvisor
A
AKIHIRO solo_traveller jp
9
Pros:

スタッフがとてもフレンドリー。拙い英語でも要望を聞こうと真摯に対応してくれた。都度気遣いが効いていた。

Cons:

最初、お湯が出なかった。スタッフ対応ですぐ改善はしたが。リニューアル工事で日中うるさかった

2026-07-19 via Nuitee
B
bamke solo_traveller nz
10
Great location nice room and helpful staff
Pros:

We would recommend this hotel beautiful and great location. Thank you everyone for treat us such as their family.

2026-07-18 via Nuitee
T
Tayna solo_traveller fr
10
2026-07-18 via Nuitee
M
Mercedes solo_traveller de
10
Everything was perfect during our stay
Pros:

Super friendly staff and great location in the middle of Siem Reap .

2026-07-16 via Nuitee
A
Aidan couple au
10
2026-07-16 via Nuitee
A
Africa Tysseling solo_traveller gb
10
Beautiful place in paradise
2026-07-16 via Nuitee
A
Andrea solo_traveller fr
10
2026-07-15 via Nuitee
M
Marvin solo_traveller es
10
2026-07-15 via Nuitee