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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Internet access
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Housekeeping on request
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location
Hotel Midtown Richardson is conveniently situated right next to MRT Ximen Station, making it easy for guests to explore Taipei's attractions. The hotel's proximity to Ximending shopping area offers a variety of dining and entertainment choices.
Comfortable Accommodation
Each room at Hotel Midtown Richardson is designed to provide comfort and convenience to guests. From air conditioning and a 50-inch flat-screen TV to a mini fridge and tea-making facilities, every detail is taken care of to ensure a pleasant stay.
Exceptional Service
With a 24-hour front desk, the hotel offers round-the-clock assistance to guests. Whether it's free luggage storage or local touring information, the staff is dedicated to making your stay memorable.
Book your stay at Hotel Midtown Richardson for a delightful experience in Taipei!
One extra child under 6 years old can use the existing bed free of charge, while extra children above 6 years old or adults occur an additional fee. The extra person fee is breakfast excluded. Please make the extra person and extra breakfast requests in advance.
Please kindly note:
- Some guest rooms may have no windows or views.
- The breakfast will be served in buffet style, subject to availability and not possible to request in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Property Policies
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Proximity to Ximending
Clean bedsheets
Clean water
Daily housekeeping
Decent facilities
Staff attitude esp the ones replying via booking.com - when we got to the property they allowed us to store luggage prior to check in when consistently responses here disallowed it. Non-english speaking staff at front desk. You should have at least one per shift.
The location. The front desk staff was amazing too. The design of the hotel is cool. There a really good restaurant on the property and stores across the street. The Subway is right outside. This place has potential but it needs a better manager. The wash machines were great.
The room had a weird smell, like moth balls. I used my room spray to cover that. Awful view to the courtyard. Breakfast was terrible, everything was cold, the staff started taking the food away 30 minutes before the end of breakfast time, people were so mad. There was a wait for breakfast tables. Coffee was awful as well. Staff was rude. The carpeting I. The doors were old and filthy. AC vents were dirty too.
地點優，距離捷運超近，便利性佳👍
洗澡水量很小，重點是沒熱水...很冷
整體清潔度很差，床躺了就全身發癢還過敏，消毒不確實👎
Good choices and variety of food for breakfast
Room lighting... not all lights are easy to access
Location
Pillow and bed. Pillow too soft and bed not firm
雖然大廳人比較多難免，但是廁所好可怕
I had a deeply concerning experience during my stay that raised serious questions about the hotel’s commitment to guest safety and security.
After housekeeping serviced my room, they failed to properly close the door. As a result, my room remained unsecured and accessible to anyone passing by for approximately 11 hours, from around 12:00 PM until after 11:00 PM when I returned for the night.
Upon entering the room, I noticed that several of my personal belongings had been moved and the zippers on my bags had been opened. Although nothing appeared to be missing, that does not diminish the seriousness of the situation. My concern was not limited to theft. The fact that unknown individuals could have entered the room and come into contact with my personal belongings, luggage, bed, or other items was extremely unsettling.
A hotel should provide guests with a safe and secure environment. Instead, this incident left me feeling anxious and unsafe for the entire night. Knowing that my room had been left open and unattended for nearly half a day made it impossible to feel comfortable or secure until the matter was properly addressed the following morning.
When I reported the issue to the front desk, I was shocked by the response I received. Rather than treating the matter with urgency and concern, the staff member appeared completely indifferent. He gave the impression that such incidents were not unusual and showed little interest in helping to resolve the situation.
Despite my repeated explanations that this was a serious security breach, he remained dismissive and unhelpful. He spoke to me in a loud, rude, and confrontational manner throughout the interaction. His attitude was unprofessional and lacked any empathy for the distress the situation had caused.
When I requested that he contact someone with authority to assist, he loudly informed me that no one was available and instructed me to return at 8:00 AM the next day when the manager would be on duty. What was particularly alarming was his repeated assertion that “as long as nothing is lost, it is fine.” This completely ignored the broader concerns surrounding guest safety, privacy, and security. He also refused to review CCTV footage or take any meaningful action to investigate the matter.
The conversation became increasingly uncomfortable because of the way the front desk staff member was speaking to me. His raised voice attracted attention from other guests in the lobby, with several people stopping to observe the exchange. As a guest dealing with a significant security issue, being spoken to publicly in such a rude and dismissive manner only added to my frustration and distress.
While returning to my room, another guest approached me and shared that they had found a cockroach in their room and had also been dissatisfied with the response they received from the front desk. While unrelated to my own issue, hearing another guest describe a similarly dismissive experience further reinforced my concerns regarding customer service standards.
Fortunately, my experience with the hotel manager the following morning was completely different. She was professional, empathetic, and took the matter seriously from the outset. Most importantly, she had already taken proactive steps to investigate the incident before our meeting. She reviewed the CCTV footage and was able to provide information regarding who had passed by the room during the period when it had been left unsecured.
Her professionalism, responsiveness, and willingness to address the issue properly helped restore some confidence and put our minds at ease. She demonstrated the level of care and accountability that should have been shown from the very beginning.
While I sincerely appreciate the manager’s efforts, the handling of this incident by the front desk was unacceptable. Leaving a guest room unsecured for nearly half a day is a major security failure. Responding to such a situation with indifference, dismissiveness, and poor customer service only makes matters worse.
I hope the hotel reviews its housekeeping procedures and provides additional training to front desk staff on how to handle serious guest concerns. Security, safety, and professionalism should never be treated as optional.
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