Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful aesthetics
Cons:
Service issues
Breakfast quality
Language barriers

Categories

Cleanliness
9.5
Room was cleaned daily but lacked essentials and had issues with the hair dryer.
Service
9.97
Staff was friendly but showed inattentiveness and language barriers affected communication.
Location
10
Well-located in the center of San Cristobal with walking distance to great restaurants.
Room Quality
10
Decorated tastefully but the room was kind of small with stairs that were challenging for elderly guests.
Amenities
9.46
Missing basic toiletries and had issues with underfloor heating.
Value for Money
9.99
Breakfast was deemed as not reflecting the advertised quality, and service fell short.
Food and Beverage
9.47
Breakfast was extremely dry and did not match the expectations set by the advertisements.
Overall Experience
10
Despite some issues, the hotel had great moments and memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:38

Property Description

Luxurious Accommodations
Casa Lum Hotel Eco Chic in San Cristóbal de Las Casas offers elegantly designed rooms equipped with modern amenities like flat-screen TVs and comfortable sofas. The private bathrooms are stocked with complimentary toiletries for a relaxing stay.

Convenient Facilities
Guests can enjoy a range of facilities including a restaurant, bar, and business center. The 24-hour front desk ensures a seamless experience while the garden and terrace provide serene spots to unwind. Additionally, amenities like a snack bar, gift shop, and tour desk cater to every need.

Prime Location
Situated near iconic landmarks such as San Cristobal Cathedral and Central Plaza & Park, Casa Lum Hotel Eco Chic is the perfect base for exploring the city. With free WiFi and parking, this eco-friendly hotel is a top choice for travelers. Book now for an unforgettable stay!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

9.8
Based on 172 reviews
Cleanliness: 9.5
Service: 9.97
Location: 10
Room Quality: 10
Amenities: 9.46
Value for Money: 9.99
Food and Beverage: 9.47
Overall Experience: 10
A
Alvaro • couple • mx
10
gran hotel, ubicacion y comidas
Pros:

ubicacion y muy bonito hotel, la comida excelente

Cons:

falta mas ventilacion en los cuartos

2026-05-28 • via Nuitee
R
Roberto • couple • es
10
Lugar maravilloso con encanto colonial
Pros:

Es una casa preciosa en el centro de San Cristóbal de las Casas, la ubicación es inmejorable y el servicio fantástico. Te sientes como en tu propia casa.

2026-05-27 • via Nuitee
S
Sarah • couple • us
9
A charming and peaceful hotel in the heart of the historic center.
Pros:

The hotel decor is very inviting from the entrance to the traditional communal courtyard (patio) filled with flowers and a thriving herb garden. We had a delicious breakfast there every day. Our room (and bed) was very comfortable with its own little private courtyard. We loved that the hotel is in the heart of the historic center and yet is very calm and quiet. Staff were helpful, arranging transfer from the airport and helping with an overnight tour to Palenque for us, as well as storing our luggage.

Cons:

Sometimes communication was complicated as not all the staff could speak English and our Spanish is rudimentary - but we were able to make it work with Google Translate and goodwill on both sides. Shout out to José (manager on reception) and to our chatty breakfast waiter for their kindness.

2026-05-20 • via Nuitee
D
Dikra • couple • fr
4
top pour l’emplacement mais ne vaut pas son prix
Pros:

l’emplacement

Cons:

la chambre est petite et humide
elle est sombre
elle est au rdc donc on entend tout le bruit

2026-05-09 • via Nuitee
R
Ricardo • couple • mx
9
Great location and facilities
Pros:

Great locations and facilities

Cons:

a bit noisy room in the nights, as we were close to the street

2026-05-07 • via Nuitee
X
Xavier Lamicq • couple • mx
9
2026-05-06 • via Nuitee
C
Carolina • solo_traveller • mx
10
Lindo hotel y excelente atención y ubicación
Pros:

Excelente ubicación, encantada con el lugar.
La atención de su personal excelente.

Cons:

Se sentía un poco caliente la habitacion, ya que nos toco clima caluroso pero de ahi en fuera encantada con todo.

2026-05-05 • via Nuitee
O
Ott • solo_traveller • de
10
Pros:

Sehr schönes Hotel, besondere Zimmer, sehr gutes Frühstück und eine hervorragende Lage

2026-04-27 • via Nuitee
D
David • couple • gb
9
Very enjoyable. Staff very considerate
Pros:

Location and helpful staff

Cons:

Room a little small. Public spaces not relaxing

2026-04-18 • via Nuitee
J
juan carlos • extended_group • es
10
Pros:

Amabilidad del personal muy bien decorado y agradable

2026-03-14 • via Nuitee
C
Caroline • couple • fr
10
Très très belle halte !!
Pros:

Le cadre, la localisation proche des centres d’intérêts, la gentillesse du personnel et la cuisine.

2026-03-12 • via Nuitee
L
letstravel1818 • Solo travel • Playa del Carmen, Yucatan Peninsula
10
Casa Lum
Pros:

It is a beautiful hotel with a garden inside and my server was Brother Joe Luis who did an incredible job serving me and recommending me a delicious breakfast. I recommend anyone in San Cristobal to come to this cute restaurant and hotel, you will not be disappointed!

2026-03-04 • via Tripadvisor
J
juan pablo • couple • mx
4
Mal servicio en desayuno incluido
Pros:

Muy buena opción en san cristobal de las casas.

Cons:

El desayuno incluido no está incluido, te dan menú y si te sales de huevo revuelto a huevo revuelto con jamón ya no lo incluye y te cobran la totalidad.

2026-03-02 • via Nuitee
C
Cesar • family_with_children • mx
10
Pros:

La ubicación

Cons:

Todo muy bien.

2026-02-09 • via Nuitee
S
Steve • couple • us
10
It's a very clean and comfortable small hotel in the heart of the city.
Pros:

It's located right on the walking street in the center of town, and quiet at night. The staff was very friendly and helpful. The breakfast was very good. They don't use any plastic throwaways.

Cons:

American style breakfast has limited choices.

2026-01-31 • via Nuitee
J
Jaime • couple • fr
9
Volveríamos
Pros:

La localización, servicio e instalaciones

Cons:

El desayuno que incluye a la habitación escaso y poco variado, pero muy rico.

2026-01-21 • via Nuitee
J
Jose • couple • mx
10
2026-01-20 • via Nuitee
C
Celia del Carmen • couple • mx
10
Lugar acogedor con gran comida
Pros:

me gustó mucho el diseño y la comida es deliciosa

2026-01-19 • via Nuitee
A
Ana • couple • us
10
2026-01-17 • via Nuitee
B
B7727ONjohnm • Couples
10
Happy and delighted with our experience at Casa Lum!"
Pros:

"An exciting experience—it’s just like being at home! The receptionists on every shift provided excellent service, always available to support us with a great attitude. A special mention goes to the young lady on the morning shift; she was incredibly kind and attentive. Truly excellent customer service!

The place is cozy, magical, and has a wonderful family atmosphere; the room we were assigned made our stay even more pleasant. We didn’t want to leave, and my partner enjoyed it immensely. Another highlight of this hotel is its location; being so close to the city center makes it an excellent choice if you are looking for somewhere cozy yet central.

We will certainly return and recommend it to our fellow travelers, as it is impossible not to share our wonderful stay at Casa Lum. Many thanks to the entire team for their hard work; thanks to you, we are taking home a lovely experience! See you soon."

2026-01-16 • via Tripadvisor