Kwa'lilas Hotel

Hotels
8.7 (1372 reviews)
9040 Granville Street , Port Hardy , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great food options
Polite and helpful staff
Cons:
Disorganized front desk
Inadequate maid service

Categories

Cleanliness
8.19
Some comments mentioned the need for better cleaning focus in certain areas, affecting the perceived cleanliness.
Service
8.66
Most reviews indicate decent service, but one negatively highlighted the front desk experience.
Location
9.2
The hotel is well-located and convenient, with many mentioning its favorable position.
Room Quality
8.85
Rooms described as comfortable and spacious, with a generally positive reception.
Amenities
8.68
Facilities like the pub and restaurant were well appreciated, though some amenities were noted as lacking.
Value for Money
8.14
Some guests felt the experience didn't justify the price, impacting the value perception.
Food and Beverage
9.19
The food was highly praised, particularly in the restaurant, elevating the overall dining experience.
Overall Experience
8.66
Overall sentiments were mixed, leaning towards a generally positive experience, balancing out highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:08

Property Description

Unique Location on North Vancouver Island

Authentic Aboriginal Art and Cultural Experiences

Convenient Amenities and Nearby Attractions

Experience the charm of North Vancouver Island at Kwa'lilas Hotel, where tradition meets modern comfort. Immerse yourself in the rich local culture showcased through authentic Aboriginal art and engaging cultural experiences. Enjoy the convenience of on-site dining, free WiFi, and picturesque ocean or mountain views. Explore nearby attractions like Port Hardy Museum and embark on eco-adventure tours guided by local experts. With a prime location just minutes from the waterfront, Kwa'lilas Hotel is your gateway to a memorable island getaway. Book your stay now and make the most of your North Vancouver Island experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YZT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.7
Based on 1372 reviews
Cleanliness: 8.19
Service: 8.66
Location: 9.2
Room Quality: 8.85
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 8.66
J
John • solo_traveller • no
8
2026-07-04 • via Nuitee
M
Mo.kashani • solo_traveller • ca
6
Pros:

Easy access in Port hardy and good location in City center

Cons:

I was expecting more facilities in room but there wasn't.

2026-07-04 • via Nuitee
M
Muneera • extended_group • ca
10
2026-07-04 • via Nuitee
J
Joao Paulo • couple • ca
10
Beautiful property, comfortable and clean room, amazing staff!
Pros:

This is beautiful First Nations owed and operated property with a stunning decor, very comfortable and clean rooms, and many options for dining. Big THANK YOU to Ida, who checked us in and helped us in the most kind way possible after our car broke down on the highway on our way to Port Hardy. I wish we could’ve stayed longer. Highly recommend!

2026-07-03 • via Nuitee
L
Laurie • couple • ca
8
2026-07-03 • via Nuitee
M
Marcolien • couple • ca
6
Pros:

Nice building

Cons:

No access for a business call.

2026-07-03 • via Nuitee
N
Nicole • couple • ca
9
Pros:

Artwork, clean and comfortable. The fellow who checked us in was efficient and friendly.

Cons:

It was all good

2026-07-02 • via Nuitee
L
Luděk • family_with_children • cz
8
2026-07-01 • via Nuitee
K
Kathrin • solo_traveller • de
8
2026-07-01 • via Nuitee
T
Tom • solo_traveller • us
7
A week okay.
Pros:

The people working at the hotel were very nice.

Cons:

The faucet in my room was loose from the sink, so in order to use it I had to hold the base with one hand while adjusting the flow or temperature with the other. I find it hard to believe that such a thing was unintentionally overlooked. There wea another skew-up but I forgotten.

2026-06-29 • via Nuitee
A
Angela • couple • ca
10
Had a lovely night in comfortable beds in a beautifully decorated room!
Pros:

Beautiful property. Lovely art and woodwork. Amazing attentive staff.

2026-06-29 • via Nuitee
L
Libby • couple • ca
8
2026-06-28 • via Nuitee
M
Meissner • couple • ca
8
2026-06-28 • via Nuitee
H
HANMIN • solo_traveller • sg
10
2026-06-28 • via Nuitee
G
Graham • couple • ca
6
Nicest place right in town, but if you are in town due to the BC Ferry, there are other properties a bit closer to the t
Pros:

Lobby was attractive. Hallways and rooms were a bit better than standard. Very disappointing was the front desk attitude to those arriving a bit early. The grumpy woman on the desk simply tells everyone that check-in is at 4pm and to come back then. No “let me see if a room is available” or even “we can store your luggage in the interim.” The pub is fine with a definite local customer base. The dining room is expensive and we felt not worth it. The setting looks more promising than what follows. The menu reads better than what you get. There are not a lot of places for dinner, but do look for alternatives.

Cons:

Stated above

2026-06-28 • via Nuitee
M
Mark-Steffen • couple • es
6
Schön, aber unfreundlicher Empfang.
Pros:

Schöne Unterkunft.

Cons:

Sehr unfreundliches Personal am Empfang. Liegt direkt an großer Straße.

2026-06-27 • via Nuitee
C
CATHERINE • couple • fr
8
Bel hôtel chambre parfaite
Pros:

La chambre et la salle d’eau propre et très confortable. Lit au top !

Cons:

Une odeur dans la chambre due à la climatisation. On a stoppé et ouvert la fenêtre.
Nous avions pris un forfait avec petit déjeuner bien plus cher que le coût du petit déjeuner donc à éviter d’autant qu’on nous a fait payer un chocolat chaud !!

2026-06-27 • via Nuitee
S
Shawna • couple • us
7
Clean nice hotel but needs upgrades
Pros:

The hotel had nice interiors and was clean and comfortable. The restaurant was also very good.

Cons:

The tv was analog and had horrible picture and sound. It’s as if it was from 1997. The other thing we were disappointed in was the customer service we received from Anne at front desk. She was horribly short and curt with us both checking in and checking out. We had inquired about the possibility of checking in prior to 4pm, which she let us know with great displeasure was not happening. We were waiting calmly in the lobby then until 4pm. She left her shift at 3:06pm and walked right past us. The gentleman who took over the front desk at 3 immediately notified us that our room was ready and happily checked us in. I don’t recall his name but he was very professional and courteous. We also over heard Anne tell another guest upon check out that she very much dislikes Booking.com and that Expedia reservations are her favorite. We suspect this is why she treated us so poorly. She desperately needs customer service training.

2026-06-26 • via Nuitee
T
Tom • couple • ca
9
2026-06-26 • via Nuitee
A
Annegret • couple • de
9
2026-06-26 • via Nuitee