Kwa'lilas Hotel

Hotels
8.7 (1492 reviews)
9040 Granville Street , Port Hardy , CA
+1 855-949-8525

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great food options
Polite and helpful staff
Cons:
Disorganized front desk
Inadequate maid service

Categories

Cleanliness
8.19
Some comments mentioned the need for better cleaning focus in certain areas, affecting the perceived cleanliness.
Service
8.66
Most reviews indicate decent service, but one negatively highlighted the front desk experience.
Location
9.2
The hotel is well-located and convenient, with many mentioning its favorable position.
Room Quality
8.85
Rooms described as comfortable and spacious, with a generally positive reception.
Amenities
8.68
Facilities like the pub and restaurant were well appreciated, though some amenities were noted as lacking.
Value for Money
8.14
Some guests felt the experience didn't justify the price, impacting the value perception.
Food and Beverage
9.19
The food was highly praised, particularly in the restaurant, elevating the overall dining experience.
Overall Experience
8.66
Overall sentiments were mixed, leaning towards a generally positive experience, balancing out highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:08

Property Description

Unique Location on North Vancouver Island

Authentic Aboriginal Art and Cultural Experiences

Convenient Amenities and Nearby Attractions

Experience the charm of North Vancouver Island at Kwa'lilas Hotel, where tradition meets modern comfort. Immerse yourself in the rich local culture showcased through authentic Aboriginal art and engaging cultural experiences. Enjoy the convenience of on-site dining, free WiFi, and picturesque ocean or mountain views. Explore nearby attractions like Port Hardy Museum and embark on eco-adventure tours guided by local experts. With a prime location just minutes from the waterfront, Kwa'lilas Hotel is your gateway to a memorable island getaway. Book your stay now and make the most of your North Vancouver Island experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YZT

Location

Guest Reviews

8.7
Based on 1492 reviews
Cleanliness: 8.19
Service: 8.66
Location: 9.2
Room Quality: 8.85
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 8.66
J
John • couple • ca
7
Nice quiet hotel!
Pros:

Good location, quiet hotel, comfortable beds, and clean. Coffee maker in room, kettle available upon request. No daily maid service - only upon request.

Cons:

Nice large shower but very slippery when wet and no bars to hold onto which is dangerous.

I use a wheelchair and there were no marked handicap parking spots and it was very hard to handle the big heavy doors to the lobby as they had no electric handicap buttons.

2026-09-19 • via Nuitee
B
Brannan • couple • ca
7
Comfortable bed and nice decor.
Pros:

Decor and bedding. Liked that we could open the windows in the room and didn't have to use air conditioner.

Cons:

We asked for our room to be serviced and it wasn't. Had to go to desk and ask for coffee refill, etc. We feel room service should be automatically included, shouldn't have to request it. Would like to have tried the restaurant but it was closed both nights.

2026-09-18 • via Nuitee
J
Jacqueline • solo_traveller • gb
7
2026-09-18 • via Nuitee
M
Marian • solo_traveller • ca
9
2026-09-17 • via Nuitee
S
Sabine • solo_traveller • de
9
Sehr gut für eine Nacht
2026-09-16 • via Nuitee
J
Jenny • solo_traveller • au
7
Nice hotel but needs improvement
Pros:

Lovely modern hotel.

Cons:

Some of the restaurant staff were rude and disinterested.
Food very basic

2026-09-16 • via Nuitee
A
Andrew • couple • ca
9
2026-09-16 • via Nuitee
A
Adam • solo_traveller • gb
8
Pros:

Good location and facilities.

2026-09-15 • via Nuitee
A
Alanna • solo_traveller • ca
10
2026-09-14 • via Nuitee
E
Enrico • solo_traveller • nl
8
2026-09-13 • via Nuitee
A
Ann • solo_traveller • au
8
2026-09-13 • via Nuitee
C
Christian • family_with_children • de
9
2026-09-12 • via Nuitee
A
Al • couple • ca
10
2026-09-12 • via Nuitee
V
Victor • couple • au
9
2026-09-12 • via Nuitee
A
Andrea • couple • ca
8
Pros:

The friendly atmosphere and staff.

2026-09-12 • via Nuitee
D
Dorothee • solo_traveller • de
10
Ich habe jede Minute genossen.
Pros:

Ich habe mich rundum wohl gefühlt. Tolle Betten, schöne Zimmer, gute Ausstattung. Die Mitarbeiter waren freundlich und alles war sehr sauber. Ich wäre gerne noch länger geblieben.

2026-09-12 • via Nuitee
F
Fay • couple • ca
10
Relaxing
Pros:

Clean and comfortable

Cons:

Parking lot right in front of window. No green space

2026-09-11 • via Nuitee
L
Loes • couple • nl
8
Pros:

Hier hadden we langer willen blijven, fijn hotel, mooie kamer, en heel fijn dat we laat in konden checken na de ferry

2026-09-11 • via Nuitee
T
Tracey • couple • au
10
Clean and well maintained hotel. Friendly staff. Great value.
Pros:

Room clean and comfortable beds. Friendly and obliging staff. Food in pub is great for breakfast and dinner. Easy free parking on site. The hotel stored our luggage and allowed free parking whilst we went away on a four day wilderness experience.

2026-09-11 • via Nuitee
N
Nina • solo_traveller • ca
9
2026-09-10 • via Nuitee