Mercure Tbilisi Old Town

Hotels
•
Mercure
8.9 (732 reviews)
Vakhtang Gorgasali Street 9 , Tbilisi City , GE
+995 32 200 60 60

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent cleanliness
Great central location (old town, convenient/near airport)
Friendly/helpful staff (many positive mentions)
Comfortable rooms for many guests
Recommended on-site restaurant (Asado Steak House)
Guarded/available parking
Quiet for many despite central location
Good overall value for money
Cons:
Reception/service inconsistency; some reports of rude or arrogant staff
Room noise in some rooms (street, ventilation, poor window insulation)
Breakfast described as average / so-so by several guests
Uncomfortable mattress or pillows reported by some
Some rooms are small or feel like lower-tier (2-star) in size

Categories

Cleanliness
9.5
Multiple reviews explicitly praise cleanliness (e.g. 'Pulitissimo', 'tutto pulitissimo', 'cleanliness') — consistently excellent housekeeping reported.
Service
8.2
Mixed reports: many guests praise friendly and helpful staff (specific staff called out), but several strong complaints about reception being rude/arrogant or refusing late check-in — inconsistent service quality.
Location
9.6
Frequently mentioned as a major positive: very central, excellent location in the old town and convenient (also noted close to airport) — repeatedly praised by guests.
Room Quality
7.8
Mixed room feedback: rooms described as comfortable and clean but multiple reports of noise (street, large fan, poor window insulation), uncomfortable mattresses/pillows, and some small rooms — quality varies by room.
Amenities
9.2
Several amenities noted positively: on-site restaurant (Asado steak house recommended), guarded parking, pleasant terrace and proximity to airport/restaurant options — good amenity offering.
Value for Money
9.3
Multiple guests explicitly report very good value ('תמורה מלאה', 'תמורה מעולה'); one comment downgrades expectations to 2-star for room size, but overall perceived as strong value.
Food and Beverage
8.6
Food is mixed: the on-site restaurant is recommended and meals praised, but breakfast is repeatedly described as average/so-so in a few reviews.
Overall Experience
9
Overall positive experience with many recommendations and intent to return; high marks for cleanliness, location and amenities tempered by service inconsistencies and occasional room-noise or comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Spa Center and Free WiFi
Indulge in relaxation at our spa center with sauna and hammam, and stay connected with complimentary WiFi throughout the property.

Delectable Dining Options
Savor a delightful culinary experience at ASADO Steakhouse Restaurant & Lobby Bar, and enjoy breathtaking city views at Rooftop Terrace Bar SKY7 while sipping on your favorite drinks.

Prime Location for Sightseeing
Explore nearby attractions such as Narikala Fortress and Shardeni Street just a short walk away, and immerse yourself in the vibrant culture of Tbilisi.

Experience the perfect blend of comfort and convenience at Mercure Tbilisi Old Town. Book now for an unforgettable stay!

Important information:

Please note that payment will be charged in GEL.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Location

Guest Reviews

8.9
Based on 732 reviews
Cleanliness: 9.5
Service: 8.2
Location: 9.6
Room Quality: 7.8
Amenities: 9.2
Value for Money: 9.3
Food and Beverage: 8.6
Overall Experience: 9
J
Jaroslaw • solo_traveller • nl
9
Nice place to stay in Tbilisi
Pros:

- kind and helpful staff
- great breakfast
- location - walking distance from old Tbilisi

Cons:

- small parking, sometimes there is no space there for the hotel’s guests

2026-11-05 • via Nuitee
R
Ramil • couple • az
10
Pros:

Service

Cons:

I like all

2026-11-04 • via Nuitee
T
Tomer • couple • il
9
מלון מצויין ללא ספק
Pros:

מיקום של דקות מהמסעדות הכשרות בעיר העתיקה , מלון זול ואיכות גבוהה של אירוח ושירות

Cons:

ספא ברמה נמוכה עם שירות ירוד

2026-11-03 • via Nuitee
T
Tomer • couple • il
9
חלום של מקום
Pros:

מלון פגאזזזז

Cons:

הצוות בספא והספא עצמו מאכזב

2026-11-03 • via Nuitee
E
Emilija • couple • cy
10
2026-11-03 • via Nuitee
F
Farid • couple • az
10
2026-11-01 • via Nuitee
P
PIETRO • solo_traveller • it
10
Da consigliare
Pros:

Tutto di ottima fattura e servizio all'altezza

Cons:

nulla

2026-10-30 • via Nuitee
B
Burhan Can • couple • tr
10
Mükkemeldi
Pros:

Her şeyini

Cons:

Hiçbişey

2026-10-30 • via Nuitee
C
Cristian • solo_traveller • it
9
2026-10-28 • via Nuitee
M
Murat-Kali • couple • kz
10
2026-10-26 • via Nuitee
S
Sudhakar Murthy • family_with_children • ae
9
A Short and Seet visit to Tbilisi
Pros:

1. Good location
2. Comfortable room

Cons:

Nothing

2026-10-24 • via Nuitee
K
Klara • couple • il
10
Восторг , веринёмся ещё раз, Персонал на высоте . Очень советую
Pros:

Месторасположение

Cons:

Всё отлично

2026-10-24 • via Nuitee
P
Pamela • solo_traveller • it
10
Pros:

Pulitissimo accoglientenpersonale gentilissimo

Cons:

Nulla

2026-10-24 • via Nuitee
L
Lugasi • couple • il
8
2026-10-19 • via Nuitee
M
muhammad h • family_with_children • pk
5
Pros:

cleanliness

Cons:

Break fast not to the expectations

2026-10-18 • via Nuitee
M
muhammad h • couple • pk
5
Pros:

Clealiness

Cons:

Staff attitude was arrogant especially the lady checked us in was having hostile attitude towards us for apparently no reason, may be we are color people that's why
Breakfast was so so, just average

2026-10-18 • via Nuitee
A
Arsen • family_with_children • am
10
2026-10-18 • via Nuitee
O
Osnat • couple • il
8
מושלם , תמורה מלאה בעד המחיר
Pros:

נקי מסודר שירות אדיב

Cons:

צד הפונה לכביש רועש בלילה

2026-10-15 • via Nuitee
C
carlos soutelo • solo_traveller • fr
10
2026-10-15 • via Nuitee
K
Kurina • couple • ae
10
Pros:

Beautiful hotel, very comfortable and quiet despite very central location! Big thanks to Luca and other staff for looking after us very nicely and accomodating our early arrival!

2026-10-12 • via Nuitee