Tsai Hotel and Residences

Hotels
7.8 (247 reviews)
11 Wilson Street, Barangay Lahug , Cebu City , ph

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Affordable rates
Friendly staff
Cons:
Cleanliness issues
Poor service experience
Noisy environment

Categories

Cleanliness
6.19
Several complaints about cleanliness and maintenance issues.
Service
8.16
Mixed sentiments; some friendly staff but also reported poor customer service.
Location
9.2
Many reviews praised the hotel location as strategic and convenient.
Room Quality
7.15
Issues reported with room amenities and maintenance.
Amenities
7.68
Limited amenities; some mention of basic necessities not being provided.
Value for Money
9.14
Multiple reviews indicate good value for the price paid.
Food and Beverage
6.69
No meals available within the hotel; food options outside.
Overall Experience
8.16
General sentiment is positive, though some substantial issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:27

Property Description

Modern Rooms with Private Balcony
Experience comfort in our bright rooms with a private balcony, air conditioning, and a flat-screen TV.

On-Site Restaurant with Local Specialties
Indulge in local flavors at our restaurant and enjoy the convenience of dining on-site.

Convenient Location
Located just a 3-minute walk from JY Square and a short drive from the center of Cebu City, Tsai Hotel and Residences offers easy access to key attractions.

To book your stay at Tsai Hotel and Residences, visit our website or call our 24-hour front desk.

Important information:

Please note that the spa and wellness center comes with a surcharge.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: CEB

Location

Guest Reviews

7.8
Based on 247 reviews
Cleanliness: 6.19
Service: 8.16
Location: 9.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 9.14
Food and Beverage: 6.69
Overall Experience: 8.16
M
Meryl Imee • solo_traveller • ph
10
my stay was awesome, a lot of good places nearby like coffee shop, grocery store, restaurants
Pros:

the location is great because its near IT Park

2026-08-28 • via Nuitee
M
Ma • extended_group • ca
7
2026-08-08 • via Nuitee
M
Ma • extended_group • ca
7
Just okay
Pros:

The location and the staff

Cons:

Not that clean. The first we checked in , we saw lots of dirt on the floor, the toilet is kinda dirty and the sink as well

2026-08-08 • via Nuitee
T
TATSUYA • solo_traveller • jp
6
2026-06-08 • via Nuitee
C
Chiung Yuan • couple • tw
2
Pros:

位置是唯一優點

Cons:

毛巾浴巾很黑很髒
床也不乾淨
整體很舊很暗
冷氣太吵

2026-05-26 • via Nuitee
A
Abu Bakar • family_with_children • my
8
Pros:

Ok gd

2026-04-07 • via Nuitee
E
Evgenii • family_with_children • ru
7
Pros:

Довольно просторный номер с балконом.
Хорошее месторасположение, рядом есть рестораны и торговый центр.

Cons:

Номер довольно уставший, мебель старая.
Интернет нестабильный, постоянные обрывы связи

2026-03-12 • via Nuitee
T
Tony • family_with_children • au
8
2026-02-23 • via Nuitee
M
makena • couple • us
8
2026-01-27 • via Nuitee
M
Melody Faith • family_with_children • ph
10
2026-01-25 • via Nuitee
M
MAHER • solo_traveller • id
9
2026-01-24 • via Nuitee
C
Chuchi • extended_group • ph
5
2026-01-24 • via Nuitee
C
Cecil • extended_group • us
8
It was nice and it’s close to mall and restaurants.
Pros:

The staff were very helpful 😊

Cons:

Can’t think about bad for the price and location.

2026-01-22 • via Nuitee
P
Peachy Claire • extended_group • ph
8
2026-01-20 • via Nuitee
M
Mary Anne • family_with_children • ph
8
Maybe you can upgrade the facility inside the rooms
Pros:

Accessible location

Cons:

Old model facility

2026-01-20 • via Nuitee
L
Lordgani • family_with_children • ph
9
2026-01-14 • via Nuitee
L
Lordgani • couple • ph
9
2026-01-14 • via Nuitee
J
Joyce • family_with_children • ph
9
Pros:

Locatiom

Cons:

None

2026-01-10 • via Nuitee
R
Robert • family_with_children • ca
7
The good and bad
Pros:

Good location, friendly staff

Cons:

Always had to say for toilet paper, fridge didn't work

2025-12-22 • via Nuitee
T
Tuule • family_with_children • ug
8
2025-12-15 • via Nuitee