Boutique Hotel Waldegg

Hotels
BW Signature Collection by Best Western
8.4 (1637 reviews)
Kantonsstr. 8 , Luzern , ch

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good breakfast options
Cons:
Lack of staff during peak times
Complicated self check-in process

Categories

Cleanliness
8.61
Rooms were mentioned as clean and well-maintained.
Service
8.18
Some comments about the lack of staff during peak hours, affecting overall service.
Location
8.82
Positive remarks about easy access to the city and public transport.
Room Quality
8.57
Rooms described as comfortable and adequately spacious.
Amenities
8.1
Some amenities were missing clear instructions, like Wi-Fi access.
Value for Money
8.06
Guests mentioned the price but felt it did not fully match the service level.
Food and Beverage
8.51
Breakfast was generally well-received, though some variety concerns noted on longer stays.
Overall Experience
8.38
Overall positive experience with specified areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:16

Property Description

Charming Gasthaus zur Waldegg in Lucerne

Exquisite Dining Experience: Indulge in both traditional Swiss and international cuisine at our two restaurants, complemented by a cozy bar and a scenic beer garden with stunning views of Mount Pilatus.

Comfortable Accommodation: Relax in our well-appointed rooms featuring modern amenities such as an HD flat-screen TV, hardwood floors, and a work desk. The private bathrooms are equipped with a refreshing shower, toilet, and a hairdryer for your convenience.

Convenient Location: Explore the beauty of Lake Lucerne just 2 km away or venture to Mount Pilatus located 5 km from our property. With free WiFi, on-site parking, and easy access to transportation options, including Waldegg Bus Stop and Kriens-Mattenhof Train Station, your stay with us will be both enjoyable and hassle-free.

Book your stay at Gasthaus zur Waldegg for an unforgettable experience in Lucerne!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 13 years old stay for CHF 35 per person per night when using an existing bed.
    People no matter the age stay for CHF 50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1637 reviews
Cleanliness: 8.61
Service: 8.18
Location: 8.82
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.51
Overall Experience: 8.38
I
Ingeborg couple at
7
2026-07-04 via Nuitee
M
Marc solo_traveller fr
8
2026-07-04 via Nuitee
A
Abdullah couple sa
5
2026-07-04 via Nuitee
M
Marguerite solo_traveller fr
9
séjour agréable
Pros:

chambre très bien, petit déjeuner très bien, enregistrement déroutant quand on découvre tout seul la machine mais bien pratique une fois que l'on nous a expliqué. (ascenseur vitré très chouette). Extérieurs ombragés bien agréables.
Hotel bien placé pour se rendre dans le centre en vélo, toutefois un endroit pour ranger les vélos serait bienvenu

2026-07-04 via Nuitee
M
MARIA couple pl
5
2026-07-04 via Nuitee
D
David solo_traveller us
7
I never come back to this call “Hotel”.
Pros:

Difficult to walk inside the hotel.

Cons:

I think that I do not believe that was an hotel. The arrival day I came to the hotel and I enter from the back ; and I was dificult to find somebody; I feel scary, and when I see somebody ; He told me that I had to do the check-in in the machine ; not body is there to help you; and finally the check-out you have to drop the key card inside the Box; no human contact..Excellent experience for the future..

2026-07-03 via Nuitee
S
Shamil solo_traveller ee
9
2026-07-03 via Nuitee
M
Martin solo_traveller ch
9
2026-06-30 via Nuitee
E
Erhard solo_traveller de
9
Pros:

Sehr freundliches Personal und einfacher check-in und check-out.

2026-06-30 via Nuitee
O
Ofer couple il
6
2026-06-30 via Nuitee
G
Gorski solo_traveller at
10
Pros:

Das freundliche, sehr zuvorkommende Personal, die gute Lage und die gute Erreichbarkeit des Zentrums mit öffentlichen Verkehrsmittel

Cons:

Das einzige was mir nicht so gut gefallen hat war dass es im Hotel außer Salat und Lachs keine kalten Speisen gab.

2026-06-30 via Nuitee
A
Annelies couple nl
3
Het was een buitengewoon onprettige en teleurstellende ervaring.
Pros:

De bediening bij het avondeten was vriendelijk.

Cons:

1) De airco werkte niet, er kwam wel lucht uit en heel veel lawaai, maar het apparaat koelde niet; toen we probeerden iemand van het personeel hierover te spreken, werden we niet serieus genomen en werd onze klacht weggewuifd (we hadden dit hotel o.a. juist gekozen omdat er airco zou zijn en buiten was het circa 35 graden) 2) Er was nauwelijks personeel, bij het inchecken en uitchecken moet je alles zelf doen (digitaal) en is er geen enkele mogelijkheid om een vraag te stellen (wij zijn een dag eerder dan gepland vertrokken en we konden geen medewerker vinden aan wie we dat konden vertellen) 3) Het ontbijt was niet voldoende gevarieerd 4) Er was geen enkele ruimte binnenshuis die redelijk koel was 5) Het personeel wist niet dat wij een gastenkaart konden krijgen waarmee we gratis met de bus konden reizen

2026-06-29 via Nuitee
R
Rosmarie solo_traveller ch
8
2026-06-29 via Nuitee
W
Weiß couple de
10
2026-06-29 via Nuitee
N
nava solo_traveller il
10
Pros:

חדר נעים , מיקום מצוין, איש צוות שמאוד עזר

2026-06-28 via Nuitee
R
Roksana couple ch
1
2026-06-28 via Nuitee
H
Hannes solo_traveller de
8
2026-06-27 via Nuitee
M
Maria Alice couple br
9
Voltaria sempre
Pros:

Tudo

Cons:

Localização

2026-06-27 via Nuitee
D
Denise couple gb
8
A pleasant stay with good food
Pros:

There was hot water to make hot drinks available free of charge. The food was good. The room was comfortable. We appreciated the onsite parking.

Cons:

We were disappointed to be so far from the lake after a long drive. We knew the area was out of toe. But it is quite built up.

2026-06-25 via Nuitee
E
Erich couple de
6
2026-06-23 via Nuitee