The Brooklyn

This was the worse experience I’ve had with a hotel in quite sometime…I have been here several times in the past few years and they have fallen off completely compared to my previous visits…I’m not sure if they’re under new manager or not, but the cleanliness and upkeep of housekeeping and their rooms are horrible…

I had to switch rooms due to the filthiness of this room…The plumbing was an issue in the toilet as well as the shower and sink…All three were clogged…They had one hand towel that I had to use to shower and there was a large piece of braiding hair from a previous guest attached to it that I didn’t notice until I began showering…This braid touched my private area and completely traumatized me….

I was then moved to another room which was equally as filthy…My toddler discovered a used condom in the dresser drawer, yet another traumatizing incident…The mattresses in both rooms had disgusting, dried blood stains on them…Horrible Experience, I will never return again…

Didn’t Have My Towels Or Washcloths The TV Service Was Bad No Good Signal For All The Chanels Never Received My Washcloths Only Towels Room Was Not Clean

Not even one towel was provided in the room when it was 9pm.

We waiting 1:45min for the room to be ready and cleaned although we booked on line in advance. This wasn't the first time this happened. But it will be the last .

**Accommodation NOT as advertised in their photos**
We chose this accommodation based off the info and photos on the profile, when we arrived it was nothing like it was advertised. At all. The cleanliness of the whole building was abysmal (not the cleaning teams fault, there is only so much you can do with surface level products when the grime is ingrained and there are damages everywhere).

We were over for a wedding and after taking a proper look at the room saw the filth and dirt everywhere. The towels were dirty, there were stains on the walls, unsettling stains on the outlets and damage to the curtains, lampshades and furniture. I have attached photos to this review.

We spoke to reception first thing where the woman on the desk was entirely unhelpful. She said after I had shown the difference of photos advertised and photos of the state of our room that ‘it’s the same we just moved some furniture’. She then wouldn’t communicate what the refund policy was. We had contacted Booking the night before who said they had contacted the accommodation but hadn’t heard anything back. The accommodation were entirely unhelpful and pushing to keep us there and put the issue off rather than acknowledge any fault.

In the end it was Booking that resolved the issue by giving us a full refund (minus booking deposit) where we were able to book other accommodation for our trip.

The room was not cleaned well.There was hair in the shower, dirt on the tables and a dead spider by the toilet and some additional details that I rather pass on sharing but trust me when I say you should not be staying here if you are looking for a clean hotel. We waited almost an hour after check in for our room to be ready only for it not to be clean. The beds come with two tiny squared pillows that feel like bricks. The lobby needs some help and lack of staff was very apparent.

Not clean in the room - the floors in the bathroom.
No ac in the gym

Television not working

Room came with NO TOWELS AT ALL and no sheets/pillows/blankets for the sofa bed. We had 5 people. Called and asked for towels, we were given 2 and told to go down to the laundry closet for more. Laundry closet didn’t exist. Front desk said only housekeeping can bring towels, okay. Following day we still have 2 towels for 5 people. Afternoon time. Still no towels. Called the front desk, they said there were “no towels ready” because they’re all “in the wash.” Mind you this hotel is currently EMPTY. They said they’d send towels later. Called an hour later…. still in the wash. Called an hour later… it’s now 8pm on the second night of our stay and no one in our room can shower!!! The desk finally told us the housekeeper had not come in yet and won’t until 9-10 AT NIGHT to finish the laundry and bring three more towels upstairs. The man at the desk ignored our calls after that and wouldn’t speak to my husband when he went down to the desk. He shooed him out and shut the door in his face. 10pm we FINALLY got 5 towels. I cannot BELIEVE the rudeness we experienced from all of the desk staff at this hotel. The room was not cleaned well, there was a used hairbrush under the sofa bed and lint and dirt in the shower. The removable shower head did not work, most lights in the room didn’t work or flickered, and most of the power plugs were loose. Breakfast was apparently supposed to be offered but there was nothing remotely close. My husband, before getting shut down by the desk man, watched another guest get double charged for $400 only for the front desk to laugh and shrug. In all my years of traveling I’ve never experienced a worse run hotel. Their reviews on Google and Yelp are AI bot reviews. Don’t fall for it.

Check in took over 20 minutes, they charged me 2.45 to use my credit card to hold the incidental fee. Once we checked into the room there was only one main towel and no additional wash clothes or towels

This was not a 3 stars hotel. 1 star would describe it better. When we arrived we were asked to share our credit card PIN number as we could not type it through the security glass at reception. Obviously we didn’t. The pictures on booking.com are misleading: they seem to be showing a bar. There’s no bar in this place. The carpets are dirty and not hoovered. The room wasn’t properly clean. There were no towels provided and after asking multiple times some towels were provided but they were old and should have been replaced years ago. The bed was disgusting: no mattress protector and only a very thin and old sheet between your skin and an ancient mattress. The blind was broken and the curtains inexplicably did not reach to cover the full length of the window. We stayed 3 nights and the room was not cleaned once. The lift is creaky and old. I could go on and on. Trust me, do not stay there.

I hated everything please please please don’t stay here . Cheap or not don’t

N/A

Room was out of date