Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent staff/service
Outstanding breakfast and buffet
Beautiful location and views
Relaxing onsen/hot springs
Spacious, renovated rooms and comfortable beds
Pool and good dinner options (steak/shabu)
Pleasant lounge experience
Cons:
Cleanliness issues (handprints, spider webs, stains, unemptied trash)
Aging building/maintenance problems (peeling ceiling, old structure)
Limited toiletries/amenities and insufficient towels
Perceived poor value for money / expensive
Too few elevators — long waits
No balcony screen / balcony cleanliness
Some paid facilities (massage machine) and shop closed in mornings

Categories

Cleanliness
6.2
Multiple reviews note cleanliness problems: handprints on windows, spider webs, stains on dining sofas, unemptied trash in washroom and uneven cleaning of kids' space and balcony.
Service
9
Service repeatedly praised: staff described as amazing and accommodating, good lounge service and friendly front desk, though a few comments mention staffing shortages.
Location
8.8
Location and views are frequently praised (beautiful surroundings, ocean view, great vistas) and considered a strong point.
Room Quality
7.5
Rooms described as spacious, renovated, clean and with comfortable beds, but some guests noted building age, peeling ceiling, bathroom issues and limited room-specific comforts (no screen door, balcony cleanliness).
Amenities
6.8
Onsen and pool are positives, buffet and lounge offerings are good, but several guests noted limited amenities (few toiletries/towels), paid massage machines, closed shop mornings and lack of outdoor furniture.
Value for Money
5.8
Multiple comments call the hotel overpriced for what was delivered (explicit complaint about high cost for no-meal stay); perceived poor cost-performance lowers this score.
Food and Beverage
9.2
Consistently excellent feedback: breakfast/buffet described as exceptional and plentiful, dinner and special items (Awaji beef steak, shabu) praised, and lounge/night drinking experience noted positively.
Overall Experience
7.5
Overall impressions are mixed: many guests enjoyed food, service and location, but cleanliness, some room/maintenance issues and perceived poor value tempered overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodations
Experience 5-star comfort in our air-conditioned rooms with free WiFi and private bathrooms. Some rooms offer stunning sea views, making your stay even more memorable.

Relaxing Spa and Wellness Facilities
Indulge in relaxation at our sauna and hot spring bath in the wellness area. Unwind and rejuvenate your senses with our premium spa services during your stay.

Recreational Activities
From a refreshing dip in the seasonal outdoor pool to a friendly game of table tennis, there's something for everyone to enjoy at Grand Mercure Awaji Island Resort & Spa.

Book now for an unforgettable stay at our resort, where luxury meets tranquility.

Important information:

Please note that the swimming pool will only be open on the following dates:
from 12/07/2025 to 31/08/2025,
from 05/09/2025 to 07/09/2025,
from 12/09/2025 to 15/09/2025,
from 19/09/2025 to 23/09/2025.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

7.6
Based on 809 reviews
Cleanliness: 6.2
Service: 9
Location: 8.8
Room Quality: 7.5
Amenities: 6.8
Value for Money: 5.8
Food and Beverage: 9.2
Overall Experience: 7.5
K
KANAE • extended_group • jp
6
2026-10-29 • via Nuitee
C
Chris • family_with_children • nz
10
Great Retreat
Pros:

The Staff were amazing, going well out of their way to accommodate us. Never had better service. The location was beautiful, great views. The Onsens were relaxing, the buffet had many options.

Cons:

N/A

2026-10-28 • via Nuitee
S
SAKABE • family_with_children • jp
7
2026-10-24 • via Nuitee
M
michiko • extended_group • jp
7
良かったです。
Pros:

たくさの人数でも全員がベットで寝れて追加料金も無かったし、チェックインを遅い時間が可能で良かった。もう少し早くできていたらもっと良さがわかったかも！

Cons:

ショップが午前中は開いて無かった！
マッサージ機にお金がかかった！

2026-10-22 • via Nuitee
M
Marija • family_with_children • jp
10
Pros:

Our room was perfect. Spacious, clean, bright; I got impression that it was renovated. Beds were very comfortable and the sheets very pleasant to the skin. Hot spring was very relaxing, great amenities. The breakfast was exceptional, no lines, no waiting. Thanks a lot.

Cons:

We wanted to sleep with the window open because the air was so fresh, but there wasn't a screen door. I wish the balcony was a bit cleaner so that we could enjoy sitting there. The surrounding area is beautiful, so I also wish there was outdoor furniture around the pool, something like a cafe, even during the cool weather.

2026-10-19 • via Nuitee
S
SHOKO • family_with_children • jp
9
よかった
Pros:

館内は綺麗で清潔だった。
料理は野菜も海鮮も新鮮で美味しかった。

Cons:

食堂のソファの染みだけ気になりました。

2026-10-15 • via Nuitee
S
shinji • family_with_children • jp
5
普通
2026-10-14 • via Nuitee
C
CHIAKI • solo_traveller • jp
8
2026-10-11 • via Nuitee
T
TOMOMI • solo_traveller • jp
7
2026-09-20 • via Nuitee
T
tomoko • extended_group • jp
10
大満足でした。
Pros:

食事が美味しかったです。
部屋からの景色が綺麗でした。

Cons:

アメニティが少なかった。

2026-09-18 • via Nuitee
K
kamiguchi • couple • jp
10
2026-09-15 • via Nuitee
H
Hiroko • couple • jp
6
人手不足なのは分かるが、グランドメルキュールがこれかって感じでした
Pros:

食事が美味しかった

Cons:

エレベーター前のガラス窓に蜘蛛の巣🕸️があったり、天井のクロスが浮いて剥がれかかっていた

2026-09-13 • via Nuitee
K
KOJI • solo_traveller • jp
10
2026-09-13 • via Nuitee
Y
YUMI • family_with_children • jp
7
Cons:

キッズスペースの掃除が行き届いていないように感じました

2026-09-04 • via Nuitee
S
SAKANAKA • couple • jp
8
2026-09-02 • via Nuitee
M
MASAO • solo_traveller • jp
4
2026-09-02 • via Nuitee
隆一 • family_with_children • jp
10
4人孫娘達と一緒で皆んな楽しんでてた
Pros:

とても広くて綺麗

Cons:

洗面用品､カミソリ🪒等の置き場所がわからなかった、フロントに聞いたらフロント私だった

2026-08-31 • via Nuitee
隆一 • family_with_children • jp
10
2026-08-31 • via Nuitee
祥隆 • family_with_children • jp
8
2026-08-31 • via Nuitee
Y
YOSHIMI • couple • jp
3
2026-08-27 • via Nuitee