Grand Mercure Nasu Highlands Resort & Spa

Hotels
•
Grand Mercure
8.1 (801 reviews)
Takakuhei 4449-2 , Nasu , JP
+81 3-5539-2597

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Family-friendly
Good amenities for children
Great hospitality
Cons:
Dirty toilets
Old room interiors
Mixed reviews on food quality

Categories

Cleanliness
7.71
Some reviews mentioned dirty toilets and cold food.
Service
8.18
Service was good but some issues with response times noted.
Location
8.32
Convenient location for families.
Room Quality
7.17
Older rooms, concerns raised about unit bathrooms.
Amenities
8.8
Great facilities for children and good amenities overall.
Value for Money
8.06
Mixed feelings on value due to room quality vs. price.
Food and Beverage
8.21
Variety on breakfast is good; some food served was cold.
Overall Experience
8.38
Overall positive experience particularly for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:37

Property Description

Luxurious Accommodation
Experience 5-star comfort and convenience in our beautifully appointed rooms, each equipped with modern amenities for a relaxing stay.

Leisure Facilities
Unwind by the seasonal outdoor swimming pool or indulge in a soothing soak at our hot spring bath for the ultimate relaxation experience.

Family-Friendly Features
Our hotel offers a children's playground for younger guests to enjoy, ensuring a memorable and fun-filled stay for families.

Ready to experience luxury and relaxation at Grand Mercure Nasu Highlands Resort & Spa? Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FKS

Location

Guest Reviews

8.1
Based on 801 reviews
Cleanliness: 7.71
Service: 8.18
Location: 8.32
Room Quality: 7.17
Amenities: 8.8
Value for Money: 8.06
Food and Beverage: 8.21
Overall Experience: 8.38
愛里沙 • family_with_children • jp
9
2026-09-16 • via Nuitee
T
Takako • solo_traveller • jp
8
2026-09-09 • via Nuitee
M
MAYUMI • family_with_children • jp
6
2026-09-05 • via Nuitee
J
Jiro • family_with_children • jp
1
2026-09-03 • via Nuitee
A
Anna • family_with_children • jp
9
2026-09-03 • via Nuitee
H
Hirotaka • family_with_children • jp
10
2026-08-29 • via Nuitee
L
Laurent • family_with_children • jp
10
A great moment in family
Pros:

Very kids friendly

2026-08-22 • via Nuitee
Y
yukie • family_with_children • jp
5
うーん…少し残念。
Pros:

綺麗です。ウェルカムドリンクはたくさんの種類があり、おつまみやおやつまで✨
子供の遊び場にはシャラシャラアイスがあって、最高です。
子供の遊び場は可愛くて、親が見通す広さでいい感じ。
ホテル内はキレイでおしゃれ💕
カートもたくさんあって、過ごしやすい

Cons:

レストランの混み具合などですね。
食事はたくさんあって、選べて楽しい。しかし動線が悪く、混んでいる印象で気になる。レストランに入ってから、テーブルに着くまで時間がかかる。
食事をとりに行くのに、行き交う人がぶつかる。子供と手を繋いで親があるくので仕方が無いデスが…

2026-08-21 • via Nuitee
T
TOMOHIRO • family_with_children • jp
10
2026-08-19 • via Nuitee
D
dai • solo_traveller • jp
9
Pros:

色々な施設やサービスが無料で利用でき、全てが綺麗で清潔だった

Cons:

気温の影響もありプールの水が冷たかった。。。

2026-08-18 • via Nuitee
K
kiyoe • family_with_children • jp
9
いい思い出になりました！
Pros:

ウェルカムドリンク、子供が楽しめる場所、プール

Cons:

エアコンの使い方が難しかった

2026-08-17 • via Nuitee
I
Izumi • family_with_children • jp
8
2026-08-13 • via Nuitee
J
Jessica • family_with_children • us
10
2026-08-10 • via Nuitee
J
JUNJI • family_with_children • jp
7
那須観光には、良かったです
Pros:

食事は美味しく、お風呂も広く清潔で満足できる

Cons:

工事中なので、ホテルの入り口が分かりにくい。
スタッフの誘導等の対応なかった。

2026-08-08 • via Nuitee
いたがき • solo_traveller • jp
9
2026-08-04 • via Nuitee
I
iTravel4Life • family_with_children • tw
10
Pros:

非常適合親子，館內有許多地方可以讓小孩玩，早餐種類很多，只是吃的時間有點緊湊

Cons:

一樓賣店種類太少

2026-08-04 • via Nuitee
Y
yukako • family_with_children • jp
10
2026-08-02 • via Nuitee
優鳥 • family_with_children • jp
8
とてもよかった
Pros:

綺麗

Cons:

ビュッフェが前日と変わらないものが出ていた

2026-07-22 • via Nuitee
O
OONO • family_with_children • jp
8
2026-07-22 • via Nuitee
V
Vinod • family_with_children • jp
9
2026-07-22 • via Nuitee