Mercure Nagano Matsushiro Resort & Spa

Hotels
•
Mercure
7.6 (1289 reviews)
Matsushiromachi Nishiderao 1372-1 , Nagano , JP
+81 3-6830-3912

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Excellent onsen facilities
Cons:
Issues with cleanliness in common areas
Location is somewhat distant from city center

Categories

Cleanliness
6.43
Some reviews indicate issues with cleanliness, particularly in shared facilities.
Service
7.9
Staff is mentioned as friendly and helpful, contributing positively to the experience.
Location
6.94
Location is somewhat remote but accessible, with some reviews noting its distance from the city.
Room Quality
7.89
Rooms are described as spacious and comfortable, with some positives noted regarding the cleanliness.
Amenities
7.92
Facilities such as onsen and parking are well-regarded with positive mentions.
Value for Money
8.38
Many reviews reflect that the hotel provides good value for services offered.
Food and Beverage
7.93
Breakfast and dining choices have been generally well-received, though some wished for more variety.
Overall Experience
7.4
General satisfaction with the stay, though some specific issues were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:20

Property Description

Mountain Views and Relaxing Spa:
Enjoy breathtaking views of the mountain from our property and relax at our spa and hot spring facilities.

Comfortable Accommodation:
Experience a comfortable stay in our air-conditioned rooms with private bathrooms, flat-screen TVs, and cozy beddings.

Wellness Facilities and Delicious Buffet:
Indulge in our wellness facilities including a sauna and spa, and start your day right with a delicious buffet breakfast.

Book your stay now at Mercure Nagano Matsushiro Resort & Spa for a perfect getaway in Nagano!

Important information:

Please note that men's large bath is currently unavailable due to equipment failure.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NGO

Location

Guest Reviews

7.6
Based on 1289 reviews
Cleanliness: 6.43
Service: 7.9
Location: 6.94
Room Quality: 7.89
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 7.4
V
valerie • solo_traveller • fr
6
Cons:

Un hôtel vieillot qui aurait besoin d'être rafraîchit. Pas assez assenceur pour le nombre de chambres

2026-09-18 • via Nuitee
M
masato • couple • jp
10
2026-09-18 • via Nuitee
T
TAKESHI • couple • jp
9
2026-09-17 • via Nuitee
H
Hideo • couple • jp
8
次回は、車で来たいな
Pros:

大浴場があり、ゆったりお風呂に入れた

Cons:

送迎バス🚌が小さく、満員で窮屈だった

2026-09-17 • via Nuitee
I
Itsuki • couple • jp
10
2026-09-14 • via Nuitee
C
Chiaki • solo_traveller • jp
10
Pros:

スタッフの方の対応が丁寧でした。

Cons:

ラウンジのおつまみの種類が少く感じましたが、
楽しかった！です。

2026-09-14 • via Nuitee
金原 • couple • jp
10
2026-09-12 • via Nuitee
K
kondo • solo_traveller • jp
9
Pros:

食事の料理は、すごく良かった。
お風呂の待合場所も良かった。

Cons:

1.部屋の電気について、部屋の入り口の灯りと部屋の灯りが、連動しており、部屋の入り口の灯りだけが消せない。
2.朝食の飲み物について、夕食と同じ、アップジュ−スやグレープジュ−スが欲しい。オレンジジュ−スでもいいと思います。

2026-09-12 • via Nuitee
R
Robin • solo_traveller • fr
6
Hôtel - étape correct
Pros:

J’ai apprécié la proximité de l’hôtel avec l’autoroute. La chambre est grande propre. C’est très bien pour un hôtel étape de passage mais a y rester plus longtemps.

Cons:

En revanche je trouve que 3 ascenseurs pour 13 étages c’est très peu le temps d’attente est long. Il y a aucun restaurant aux alentours et donc l’hôtel propose un dîner environ à 50€ par personne ce qui est hors de prix. La literie est vieillissante.
Le personnel du matin pour le petit déjeuné ne parle pas anglais.

2026-09-12 • via Nuitee
N
Nakinaoko • solo_traveller • us
5
2026-09-10 • via Nuitee
重博 • couple • jp
5
普通
Cons:

前のロイヤルホテルの方が楽しめた。

2026-09-08 • via Nuitee
渡邉 • solo_traveller • jp
8
Pros:

ご飯がとっても美味しかった

2026-09-07 • via Nuitee
純子 • solo_traveller • jp
10
Pros:

お風呂と部屋の広さ

Cons:

スプーンや箸の備品が無いと言われた
夕飯のバイキングが高かった

2026-09-05 • via Nuitee
K
Kenzo • couple • jp
8
2026-09-04 • via Nuitee
K
Kenzo • couple • jp
8
2026-09-04 • via Nuitee
H
hiroyuki • couple • jp
7
2026-09-04 • via Nuitee
T
Tomihiro • solo_traveller • jp
5
2026-09-03 • via Nuitee
K
Kumiko • extended_group • jp
9
素敵でした。
Pros:

ご飯はおいしくて、施設内も綺麗でした
スタッフの方がとても対応が良かったです

Cons:

お風呂の温度がもう少し熱めだと良かったかなと

2026-09-02 • via Nuitee
S
shimura • couple • jp
8
2026-09-02 • via Nuitee
S
Shizuyo • couple • jp
8
2026-09-02 • via Nuitee