Grand Mercure Ise-shima Resort & Spa

Hotels
•
Grand Mercure
7.2 (842 reviews)
936-6 Kasatori Isobe cho , Shima , JP
+81 3-6627-4731

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent breakfast and dinner variety
Large, clean public baths/onsen
Complimentary lounge with drinks and snacks
Spacious, comfortable rooms with good ocean views
Family-friendly (pool, kids' amenities)
Pleasant arrival/ambience (scent/high-end feel)
Cons:
Very crowded at peak times (buffet, pool, elevators)
Long elevator wait / no floor-position display
Some bathrooms are small or dated
Inconsistent buffet offerings between venues
Unexpected extra charges (breakfast/meal billing issues)
Shop closes early; limited late-night services
Occasional cigarette/smoke odor

Categories

Cleanliness
6.8
Generally praised (public baths described as clean and relaxing), but several mentions of older toilets/bathrooms in some rooms and occasional smoke odor reduced the cleanliness impression.
Service
7.8
Front desk/service gave a high-end, welcoming impression (pleasant scent on arrival); overall service is positive, though operational issues (lack of elevator status information) affected perceived efficiency.
Location
8
Multiple reviews note a good location and excellent ocean views from rooms; location is a clear positive for many guests.
Room Quality
6.3
Rooms are frequently described as spacious and comfortable, but several comments cite small or dated bathrooms (especially in Japanese-style rooms), lowering room-quality scores.
Amenities
8.3
Strong amenities: large public baths/onsen, pool, evening lounge with drinks/snacks and long opening hours; minor negatives include an early-closing shop and occasional crowding.
Value for Money
5.8
Mixed perceptions: some guests felt the all-inclusive packages were good value, while others reported unexpected extra charges (e.g., breakfast billed separately) or felt price/content mismatches.
Food and Beverage
8.8
Consistently praised—dinner and breakfast repeatedly described as very tasty with wide variety; lounge drinks/snacks also appreciated. Some inconsistency across buffet venues and isolated complaints about dinner quality exist.
Overall Experience
5.8
Many guests enjoyed the facilities, views, and food, but crowding (busy buffet, crowded pool), long elevator waits, occasional billing surprises and a few strongly negative stays reduced overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodation
Experience ultimate comfort in air-conditioned rooms equipped with modern amenities such as a safety deposit box, fridge, and private bathroom.

Exceptional Dining
Indulge in exquisite dining at the hotel's restaurant, offering a variety of delicious dishes to satisfy your culinary desires.

Relaxation and Convenience
Unwind in the hotel's sauna, take advantage of the 24-hour front desk service, and enjoy the convenience of free shuttle service for a seamless stay.

Book now for an unforgettable experience at Grand Mercure Ise-shima Resort & Spa.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NGO

Location

Guest Reviews

7.2
Based on 842 reviews
Cleanliness: 6.8
Service: 7.8
Location: 8
Room Quality: 6.3
Amenities: 8.3
Value for Money: 5.8
Food and Beverage: 8.8
Overall Experience: 5.8
I
IWAMOTO • family_with_children • jp
8
2026-10-28 • via Nuitee
N
Nutnicha • extended_group • th
3
2026-10-27 • via Nuitee
S
shinsei • family_with_children • jp
9
2026-10-26 • via Nuitee
A
akemi • couple • jp
10
充実
Pros:

夕食＆朝食がとても美味しかった

Cons:

なし

2026-10-23 • via Nuitee
藤田 • couple • jp
9
2026-10-22 • via Nuitee
S
SUSUMU • couple • jp
5
2026-10-21 • via Nuitee
M
MrrrrM • family_with_children • jp
9
Pros:

部屋が広く快適でした！

Cons:

部屋のバスルームが狭いところ。

2026-10-15 • via Nuitee
K
KAZUNARI • couple • jp
9
また行きたい
Pros:

リーズナブル

Cons:

なし

2026-10-13 • via Nuitee
T
tomohiro • extended_group • jp
8
リブート感じたかな
Pros:

フロントに入った瞬間にいい香りがして高級感を感じた。

Cons:

エレベーターが現在何階なのかがわからないので待ち時間が長くかをじた。
あと、お酒を飲む人には良いかもしれないが飲まない人には持て余す事も

2026-10-11 • via Nuitee
O
OGAWA • family_with_children • jp
7
2026-10-11 • via Nuitee
J
James • solo_traveller • gb
10
Grand Mercure hotel Ise-shima excellent as always
Pros:

As usual, Grand Mercure hotel is fantastic. Lovely room, great ones and excellent drinks and snacks in the lounge in the evening.

Cons:

Everything was good

2026-10-08 • via Nuitee
K
kawashima • family_with_children • jp
3
少し騙された気分
Pros:

立地

Cons:

朝食付きと書いてあったにも関わらず
別料金だった

2026-09-19 • via Nuitee
K
Kazuho • extended_group • jp
9
2026-09-18 • via Nuitee
T
Tsuneo • extended_group • jp
8
また、泊まりたいです
Pros:

飲食が全て費用に含まれていたので、安心してお腹いっぱいいただきました😄
大変満足です💕

Cons:

お風呂に時計がなかったので、待ち合わせの時間が気になってゆっくり入ってられませんでした

2026-09-17 • via Nuitee
Y
YASUYUKI • couple • jp
2
最悪
Pros:

なし

Cons:

夕食

2026-09-12 • via Nuitee
K
kureha • couple • jp
10
2026-09-10 • via Nuitee
T
takanori • couple • jp
9
2026-09-08 • via Nuitee
内園 • family_with_children • jp
8
2026-09-07 • via Nuitee
Y
Yuki • couple • jp
8
大変満足出来ました！
Pros:

大浴場などが綺麗で落ち着いた。

Cons:

売店が21時に閉まってしまうところ。

2026-09-03 • via Nuitee
N
naoyuki • extended_group • jp
8
最高
Pros:

入った瞬間にいい匂いがする
お風呂がとてもいい。朝食も最高👍

Cons:

入っていい匂いがするがタバコの匂いがして少し嫌な気持ちになった。売店が閉まるのが早い

2026-09-03 • via Nuitee