Grand Mercure Beppu Bay Resort & Spa

Hotels
•
Grand Mercure
7.9 (708 reviews)
Hiramichi Irie 1825 , Beppu , JP

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful and attentive staff
Sea-front views and good location for Harmonyland/attractions
Well-regarded onsen, pool and family-friendly amenities
Wide buffet selection and many on-site events/shuttle service
All-inclusive options and relaxed checkout times
Cons:
Very dirty carpets, stained corridors and unclean toilets reported
Outdated room bathrooms and old facility condition
Long elevator waits during busy times
Buffet quality inconsistent (cold dishes, empty stations)
Poor handling/explanation after a false fire alarm; some cold phone responses
Noise transmission in corridors and distant parking making access difficult
Occasional pests (spider in room) and messy behavior from some guests

Categories

Cleanliness
5
Multiple reviews report very dirty carpets, stained corridors and dirty public toilets; isolated issues like spiders in rooms and visible grime lowered cleanliness perception.
Service
9.3
Staff repeatedly praised as friendly, helpful and attentive; a few notes about cold phone responses and a lack of formal apology after an alarm incident, but overall service was a strong positive.
Location
9
Sea-front views and proximity to attractions (Harmonyland) were highlighted as clear positives, though some guests noted the property is slightly farther from the city center.
Room Quality
6
Several comments about outdated bathrooms, old facilities and lacking comfort; some rooms offer great views but room fittings and condition were frequently criticized.
Amenities
9.2
Onsen, pools, family/kid facilities, shuttle service and many events were praised; amenities are a major draw despite operational issues (e.g., evacuation handling).
Value for Money
7.5
Mixed impressions: guests appreciated inclusions (all-inclusive options, events) but many felt buffet quality and some facility conditions did not match expectations for the price.
Food and Beverage
8
Buffet variety and selection were often noted positively, but recurring complaints about cold hot dishes, empty stations and variable quality reduce the score.
Overall Experience
9.2
Families and many guests reported a good stay driven by staff, views and amenities; significant operational and cleanliness shortcomings tempered overall impressions but did not outweigh the positives for many visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodation
Indulge in comfort and style with rooms featuring flat-screen TVs and stunning sea views.

Relaxing Amenities
Unwind in our sauna or enjoy a rejuvenating spa treatment at our 24-hour front desk.

Convenient Location
Explore nearby attractions such as Nikaido Museum of Art and Oita Fragrance Museum, just a short distance away.

Ready to experience luxury and relaxation at Grand Mercure Beppu Bay Resort & Spa? Book your stay now.

Important information:

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OIT

Location

Guest Reviews

7.9
Based on 708 reviews
Cleanliness: 5
Service: 9.3
Location: 9
Room Quality: 6
Amenities: 9.2
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 9.2
M
Mason • family_with_children • us
6
Pros:

We enjoyed the friendly staff, view and proximity to Harmonyland.

Cons:

Always a long line to use the elevators, bathrooms seemed out dated and breakfast was just okay (some hot dishes were cold and many of the options were empty).

2026-10-13 • via Nuitee
F
Frank • solo_traveller • jp
8
Pros:

I liked the breakfast buffet most.

Cons:

Size and firnishing of the bath room did not fit to the hotel category.

2026-09-16 • via Nuitee
N
nishi • couple • jp
9
2026-09-12 • via Nuitee
M
Marion • extended_group • nl
7
Weinig gevoel gastvrijheid, hoewel personeel hun best zeker doet.
Pros:

Aangezien het een vijfsterren hotel is verwachte ik er meer van. De locatie is wat verder van centrum maar dat is prima. Ze hebben shuttle bus die op verschillende tijden gaat. De onsen was prachtig. En de behulpzaamheid personeel ook helemaal top. Maar ik voelde op geen enkele manier dat ik in een vijfsterren hotel verbleef.

Cons:

Elke avond kon je in de lounge gratis een drankje drinken incl alcohol. Maar als je daar komt, dan ziet het er heel raar uit dat men met kartonnen bekertjes met drank naar de kamer gaat…..Ik vond dat eerlijk gezegd nogal goedkoop er uit zien. Mogelijk is dit heel Japans.

2026-09-03 • via Nuitee
Y
yachiyo • solo_traveller • jp
8
2026-09-02 • via Nuitee
哲巳 • solo_traveller • jp
10
2026-08-31 • via Nuitee
U
unoboru • solo_traveller • jp
5
Cons:

食事が高い🍺も

2026-08-26 • via Nuitee
A
AI • family_with_children • jp
10
最高のスタッフさん方でした。
Pros:

スタッフの方々が丁寧で親切にしてくださいました。
最後までしっかり対応いただき、ありがとうございます。

Cons:

客層が大変そうでした。

2026-08-25 • via Nuitee
小山 • solo_traveller • jp
7
Pros:

料理の種類が多く、オールインクル
ーシブであること。
また、夏季でプールが利用できること。

Cons:

火災報知器が誤作動し、避難を余儀なくされたが、誤報であったのにかかわらず、上位の方から説明も謝罪も無かった。孫二人は、震えて泣いてしまい、帰宅しても昨夜は、状況を思い出して寝付けなかった。
また、チェックアウトの際にも、説明も無かった。
単なる避難訓練ではないので、きちんとした対応をお願いしたい。

2026-08-25 • via Nuitee
A
AI • family_with_children • jp
10
2026-08-25 • via Nuitee
A
AI • family_with_children • jp
10
2026-08-25 • via Nuitee
A
AI • family_with_children • jp
10
2026-08-25 • via Nuitee
N
NAMI • family_with_children • jp
5
Pros:

めちゃくちゃ景色が良かった！
外観が綺麗だった！
スタッフさんは笑顔で素敵でした

Cons:

海外のお客さんが多かった為だとは思うのですがレストラン横のトイレがすごくゴミがすごくてビックリしました。あんなに汚かったらトイレ行けない…

駐車場からとっても遠くて荷物と子ども抱えてはハードでした

2026-08-24 • via Nuitee
欣莉 • solo_traveller • tw
7
Pros:

靠海的view

Cons:

地毯非常非常髒，設備老舊

2026-08-23 • via Nuitee
欣莉 • solo_traveller • tw
8
Cons:

地毯非常非常的髒，室內及走廊的地毯污漬非常明顯，看了很不舒服

2026-08-22 • via Nuitee
M
MASANARI • solo_traveller • jp
2
2026-08-21 • via Nuitee
Y
yoko • family_with_children • jp
8
Pros:

・海を見ながらゆっくりと朝食が摂れる。
・チェックアウトの時間がゆったりしている。

Cons:

・露天風呂からの景観が雑草。
・予約後に問い合わせた際の電話対応が冷たく感じられた。

2026-08-20 • via Nuitee
R
Ryotaro • family_with_children • jp
10
2026-08-16 • via Nuitee
Y
Yasuo • family_with_children • jp
1
泊まる価値なし
Pros:

海の正面で海が見えるのは良かった。

Cons:

施設が古い。部屋の設備も悪く、快適性に欠ける。
またブッフェのメニューもクオリティが低い。売りに出しているからもっといいものが食べられると思ったら、安いバイキングを食べに行ってるような印象。

2026-08-16 • via Nuitee
Y
Yasuo • family_with_children • jp
1
2026-08-16 • via Nuitee