Best Western Plus Hotel Stofella

Hotels
•
Best Western Plus
8.3 (2583 reviews)
2 Avenida 12-28 Zona 10 , Guatemala , GT
+502 2410 8600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Very clean rooms
Good value for money
Friendly/helpful staff (many mentions)
Comfortable/well-equipped rooms
Good/complete breakfast (for many guests)
Cons:
Gym poorly equipped/maintained
Inconsistent breakfast for some guests
Reception service issues / occasional rudeness
No shower door in some bathrooms (water spills)
Some rooms small / no elevator for upper rooms
Noise near ground-floor rooms by restaurant

Categories

Cleanliness
9
Multiple reviews highlight excellent cleanliness ("muy limpio", "excelente limpieza", "habitaciones muy limpias"), so cleanliness is rated well above average.
Service
7.9
Service is mixed: many comments praise attentive and friendly staff ("Atención de primera", "siempre super amables"), but several note reception issues and rudeness, so overall slightly below target.
Location
9.4
Location is repeatedly called excellent and well-located (Zona 10, near airport), a consistently strong positive across reviews.
Room Quality
8
Rooms are generally comfortable and well equipped, but there are notes about small rooms, occasional lack of elevator for some rooms, and design issues (e.g., shower without door), giving a solid but not exceptional rating.
Amenities
6.8
Amenities receive several complaints: gym described as neglected or poorly equipped, issues with safe/gym quality and minibar/frigobar, lowering this category.
Value for Money
9.5
Multiple reviews explicitly state excellent value or great relationship quality/price ("excelente relación calidad precio", "Very good value"), so this is rated very highly.
Food and Beverage
7.7
Breakfast feedback is mixed: several guests praise a complete/good breakfast, while others report poor, limited or provisional breakfast service, resulting in a modestly below-target score.
Overall Experience
8.1
Overall sentiment is positive with many guests recommending the hotel and noting they'd return, but operational issues (noise, reception incidents, amenities) temper the score slightly below the strong positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodations
Experience comfort and style at Best Western Plus Hotel Stofella in Guatemala. Each room is equipped with modern amenities including a TV and air conditioning, ensuring a relaxing stay.

Convenient Services
Our hotel features a 24-hour front desk ready to assist you at any time during your stay. Enjoy the convenience of free WiFi access and complimentary parking, making your visit stress-free.

Delicious Dining Options
Indulge in culinary delights at our on-site restaurant, offering a variety of dishes to satisfy your cravings. Don't miss the chance to savor delicious meals without leaving the comfort of the hotel.

Book your stay at Best Western Plus Hotel Stofella now for an unforgettable experience in Guatemala.

Important information:

Keep in mind in order to assure room they need to book with a credit card and not debit, for more information please contact property directly.

The charge will be made in quetzales with the hotel's exchange rate, which may vary according to what is presented in Booking.comGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

8.3
Based on 2583 reviews
Cleanliness: 9
Service: 7.9
Location: 9.4
Room Quality: 8
Amenities: 6.8
Value for Money: 9.5
Food and Beverage: 7.7
Overall Experience: 8.1
L
Luis • solo_traveller • gt
10
2026-10-30 • via Nuitee
M
María Alexandra • couple • co
9
2026-10-29 • via Nuitee
J
juarez • family_with_children • gt
10
2026-10-28 • via Nuitee
E
Eduardo J • solo_traveller • cr
10
2026-10-28 • via Nuitee
A
Angela M • couple • co
8
2026-10-27 • via Nuitee
K
Karina Castro Quesada • family_with_children • cr
10
Pros:

Lugar cómodo con todo lo necesario, muy limpio

2026-10-27 • via Nuitee
G
Gerald Alexander • extended_group • pe
10
hermoso
Pros:

me gustó todo

Cons:

nada

2026-10-26 • via Nuitee
F
Franco Rodas • family_with_children • sv
8
Pros:

La ubicación

2026-10-26 • via Nuitee
I
Irene • solo_traveller • co
9
Excellent value and location
Pros:

Its was very well located. Very good value and near airport

Cons:

The shower sidnt have a door and water went everywhere but it was a minor inconvenience

2026-10-25 • via Nuitee
J
Juan • couple • us
9
Pros:

Location

Cons:

The note about the tip for effort that the housekeeping staff puts in to clean the room is part of the job. Customers pay for a clean room, and it is up to them to tip the housekeeping staff.

2026-10-25 • via Nuitee
C
Carlos • couple • cr
10
Pros:

El hotel está ubicado en una excelente zona. Atención de primera. Recomendado.

2026-10-24 • via Nuitee
G
Gabriel • family_with_children • co
10
2026-10-24 • via Nuitee
D
Draisi • solo_traveller • pa
8
2026-10-24 • via Nuitee
G
Gibber • solo_traveller • gt
9
Excelente Ubicación
Pros:

Excelente relación calidad precio, habitaciones cómodas y limpias, adecuada ubicación.

2026-10-23 • via Nuitee
M
MUÑOZ • extended_group • sv
8
viaje de trabajo pero esta bien
2026-10-21 • via Nuitee
A
Aliana • extended_group • cr
6
Regular
Pros:

Las instalaciones muy lindas, habitaciones cómodas, excelente limpieza.

Cons:

Personal de recepción no muy colaborador, problemas con el pago, habitaciones no estaban listas a la hora establecida

2026-10-21 • via Nuitee
E
Elder • solo_traveller • gt
7
2026-10-21 • via Nuitee
M
MARCIO • solo_traveller • br
8
Pros:

Good ameneties

Cons:

Cofre and gym should me better from the cost

2026-10-20 • via Nuitee
P
Paolo • family_with_children • gt
7
Buena relación calidad y precio
Pros:

La ubicación, el desayuno y las habitaciones

Cons:

El parking esta en el exterior

2026-10-20 • via Nuitee
D
Diana Patricia • family_with_children • co
10
2026-10-19 • via Nuitee