Hyatt Centric Playa del Carmen - Downtown House & Beach House

Hotels
•
Hyatt Hotels
8.6 (488 reviews)
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-984-206-4800

listing image 1
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Pets allowed

Facilities

Boat tours nearby
Health or beauty spa nearby
Free bicycles on site
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Shopping on site
Snorkeling nearby
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Noise issues
Limited amenities

Categories

Cleanliness
8.61
The rooms were described as clean and well-kept, with a special mention of cleanliness in reviews.
Service
9.08
Multiple reviews highlighted excellent service from the staff, especially at the front desk.
Location
9.12
The hotel is centrally located on 5th Ave, providing easy access to nearby attractions, which was praised by many reviewers.
Room Quality
8.57
Rooms were described as beautiful and comfortable, with good amenities like rain showerheads.
Amenities
8.1
Amenities were decent; however, some reviews requested additional options, like more beds by the pool.
Value for Money
8.46
Some guests felt the price did not reflect the experience due to issues with noise, impacting the perceived value.
Food and Beverage
8.31
Breakfast received positive feedback, but some guests wished for more options, particularly natural juice.
Overall Experience
8.58
While some guests experienced issues related to noise, the overall sentiment remained positive, highlighting good location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-04 10:34

Property Description

Experience luxurious relaxation and vibrant city life at Hyatt Centric Playa del Carmen, your perfect getaway in the heart of paradise.

Resort-Style Pools
Dive into one of our two stunning outdoor swimming pools, perfect for cooling off or soaking up the sun. Enjoy refreshing drinks from our swim-up bar while you unwind in style.

Culinary Delights
Savor mouthwatering dishes at our two on-site restaurants or indulge in the convenience of room service. Our chic coffee shop offers delicious snacks, ensuring you’re never far from a tasty treat.

Modern Comforts
Retreat to one of our 119 elegantly designed air-conditioned rooms featuring upscale amenities like minibars, complimentary Wi-Fi, and rainfall showerheads. Enjoy a seamless blend of comfort and technology for a truly relaxing stay.

Don’t miss out on the ultimate Playa del Carmen experience – book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • General

    Cashless transactions are available

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.6
Based on 488 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.46
Food and Beverage: 8.31
Overall Experience: 8.58
T
Tereza • couple • cz
1
Pros:

Nic

Cons:

Hned po příjezdu mě zarazil přístup personálu. To, že chtějí deposit, jsem ještě schopná uznat, ale na konci pobytu jsou schopno poplést měny a strhnout vám další peníze. Nejsou informovaní a tudíž neinformují ani své hosty například o tom, že je pláž i Beach house patřící k hotelu Hyatt uzavřen. Co se týče amerických snídaní musím souhlasit s ostatními - snídaně zahrnuje jeden den vše a další den to, na co má personál zrovna náladu. Na ulicích je každou noc hluk a pokoje nejsou dostatečně izolované, takže se v noci nevyspíte. Celkově tento hotel neodpovídá kvalitě ani úrovni jiných hotelů Hyatt ve světě.
Nechala jsem se před příjezdem informovat ohledně pláže Playa del Carmen z hlediska výskytu sargassum. No popis situace byl velmi mírný oproti realitě. Prý se vyskytuje, ale pracuje se na tom, aby pláž byla “as enjoyable as possible” - no nevím, posuďte sami dle přiložených fotek.

2026-05-18 • via Nuitee
איציק מיכאל • couple • il
8
2026-05-17 • via Nuitee
R
Ran & Ravit • family_with_children • il
8
2026-05-10 • via Nuitee
M
Marcio • couple • mx
9
Pros:

Very clean, well located. The room is very spacious. The staff is amazing.

2026-05-04 • via Nuitee
Y
Yuri Miguel • solo_traveller • mx
9
2026-05-04 • via Nuitee
C
Christopher • couple • ca
10
2026-04-22 • via Nuitee
L
Lidor Haim • couple • il
6
Pros:

המיקום מצויין, על השדרה החמישית
ניקיון ברמה טובה

Cons:

ארוחת בוקר דלה ביותר, ארוחת בוקר אמריקאית עם 3 אופציות בלבד
פעם משהו כלול (שוקו לדוגמא) ולמחרת הוא כבר לא כלול
בוקר אחד מקבלים פרנצ טוסט שלם ולמחרת חצי
הכל תלוי במצב רוח של המלצרים והמטבח

2026-04-19 • via Nuitee
Y
Yehudit • family_with_children • il
10
2026-04-17 • via Nuitee
M
Maria Cecilia • family_with_children • ar
10
Excelente
Pros:

Excelente ubicación! En el corazón del centro de Playa del Carmen, estaba cerca de todo para moverse a pie.
La limpieza excelente.
La habitación súper cómoda, amplia.
Las camas cómodas, las almohadas también!
El roof top Divino!!!!
Super recomiendo

2026-04-17 • via Nuitee
M
Mara • extended_group • lu
10
2026-04-15 • via Nuitee
R
Rebecka Or • family_with_children • il
7
סביר. לא יותר
Pros:

החדרים נחמדים ונקיים, הצוות והשירות טעון שיפור. אין רום סרוויס אחרי 6PM

Cons:

שירות וצוות נוראי

2026-04-08 • via Nuitee
R
Rebecka Or • family_with_children • il
7
2026-04-08 • via Nuitee
S
Stephanie • couple • fr
6
Extremely central but for the balue of money better to take something facing the beach
Pros:

The rooms were big

Cons:

Staff at the reception was nit very nice
The pictures are photoshoped you dont have a view on the sea if you are on first floor (only two floors)
You have a view on an ither building so the balcony was of no use

2026-04-07 • via Nuitee
L
Liliana • couple • co
10
Muy buen hotel. Buenas instalaciones. Buena comida. Servicio excelente
Pros:

The rooms

Cons:

N/a

2026-04-05 • via Nuitee
A
Antonio • couple • it
7
2026-04-05 • via Nuitee
J
Jenniffer • family_with_children • gt
5
2026-04-04 • via Nuitee
L
Lee • family_with_children • gb
7
Good location, overpriced for bed and breakfast.
Pros:

Location was good and food at hotel was also good.

Cons:

Rooms aren't very well soundproofed, had to move rooms due to noise from outside.

2026-04-03 • via Nuitee
S
Stella • couple • fr
10
Juste parfait !
Pros:

Très agréablement surpris ! C’était parfait !

2026-03-31 • via Nuitee
A
Ahmed • couple • ae
8
Pros:

موقع الفندق ممتاز ومساحة الغرفه رائعة والسرير مريح جداً

Cons:

رائحة الغرفه سيئة ويوجد موسيقى في ممرات الفندق جداً مزعجة وكذلك يوجد موسيقى عاليه جدا في فالخارج، وكذلك خدمة صف السيارات جداً سيئه لايوجد تعاون ابدا يجب عليك ان تذهب بنفسك لتطلب من احد اخذ سيارتك

2026-03-31 • via Nuitee
M
Marie Caroline • couple • ca
5
Cons:

Ménage mal fait, affaires des clients précédent dans les placards, pas un mot d’anglais à la réception, aucun service d’aide

2026-03-30 • via Nuitee