Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Non-smoking throughout
Daily housekeeping
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great central location / on the Promenade
Clean rooms
Kitchen area with complimentary tea, coffee, milk, biscuits and granola
Comfortable/pleasant stays reported by many guests
Helpful/professional staff (e.g., provided a fan)
Cons:
No air conditioning / rooms very hot
Steep stairs / top-floor rooms without lift
Night-time noise when windows open
Small rooms or bed size for some guests
Occasional shortages (towels/toilet paper) reported

Categories

Cleanliness
8.4
Multiple guests explicitly described rooms as clean and well kept (e.g., "clean as a whistle", "clean, professional"), so cleanliness is generally strong.
Service
8.3
Service references are limited but generally positive (professional feel; staff provided a fan when requested). No major service failures reported.
Location
9.5
Location is repeatedly praised (central, 'right on the Promenade', close to shops, cafés and transport), a clear standout feature.
Room Quality
6.5
Several guests reported significant issues: rooms very hot with no air conditioning, top-floor rooms with many stairs, small rooms/beds and sleep disturbed by outside noise—reduces room quality score.
Amenities
8.2
Kitchen area and complimentary items (tea, coffee, milk, granola, biscuits) were appreciated; basic amenities are good but lack of AC is a notable omission.
Value for Money
7.9
Mixed impressions: good location and cleanliness support value, but heat, stairs and a few disappointments led some guests to feel it did not fully match higher-rated expectations.
Food and Beverage
8.4
Complimentary provisions (muesli, tea, coffee, milk, biscuits) were frequently mentioned positively; no restaurant service noted but self-catering offerings are well regarded.
Overall Experience
7.6
Overall sentiment is mixed: many guests enjoyed the location, cleanliness and pleasant stay, but recurring problems (heat, noise, stairs) produced a number of disappointed experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 07:31

Property Description

Historic Charm: Stay in a grade 2 listed building with original features and modern amenities, including en suite bathrooms and kitchenettes.

Convenient Location: Perfectly situated in the heart of Cheltenham, close to coach and train stations, making it easy for exploring the town and attending events.

Local Attractions: Explore nearby Montpellier district, Pittville Pump Room, and landmarks like Sudeley Castle and Cheltenham Racecourse, while experiencing the charm of the Cotswolds.

To experience the historic charm, convenience, and local attractions that Cheltenham has to offer, book your stay at Rooms on The Prom today.

Important information:

Please note that rooms can be accessed via stairs only and may not be suitable to people with mobility problems.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.1
Based on 466 reviews
Cleanliness: 8.4
Service: 8.3
Location: 9.5
Room Quality: 6.5
Amenities: 8.2
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 7.6
W
William • couple • us
8
2026-08-29 • via Nuitee
I
Irina • solo_traveller • gb
10
Nice place to stay in the nice city
Pros:

Location is unbeatable, you have everything you might need in the room, stuff is friendly. Will return next time.

Cons:

All is good.

2026-08-28 • via Nuitee
G
Gail • couple • gb
8
Brilliant and the young man at the property could not have been more helpful
Pros:

We had a large room on the first floor with microwave fridge kettle and toaster

Cons:

Nothing

2026-08-24 • via Nuitee
M
matthew • family_with_children • us
10
2026-08-19 • via Nuitee
F
Fernanda Belen • extended_group • gb
8
Great place to stay, well located and helpful staff.
Pros:

The rooms are spacious, have everything you need for a quick bite and breakfast. The room was clean and the bathroom was nice, the shower had good water pressure.

Cons:

From our window we could see all the rubbish.

2026-08-17 • via Nuitee
J
John • solo_traveller • gb
4
Not impressed. Won’t go there again.
Pros:

The room itself was ok

Cons:

The access to the room was very difficult. 5 flights of steep stairs. I had to stop and gasp for breath 3 times when ascending the stairs. Because of this I only went upstairs once per day. The room was very hot because heat rises to top floor.

2026-08-17 • via Nuitee
H
hayley • couple • gb
7
would definitely stay again but in a ground floor room or 1st floor room
Pros:

The property is in a fabulous location and is clearly fairly new as renovations are still underway
Please please check what room you are in prior to booking
there are 3 attic rooms which are up 3 flights of steep steps which we didn’t realise

Cons:

When we arrived we had unknowingly booked one of the attic rooms which is at the top of 3 flights of stairs
the room was ok but not anything special
We contacted the owner who was very helpful and allowed us to move into another room on the 1st floor for one night, this room was large and much nicer with only a few steps to climb
The owners were helpful but I wouldn’t book an attic room again
the property is under renovation but is in a prime location

2026-08-13 • via Nuitee
G
Graham • couple • gb
9
Very nice stay in an extremely central location
Pros:

Location , price , friendly staff

Cons:

Parking can be expensive close to the location

2026-08-13 • via Nuitee
G
Geo • solo_traveller • gb
9
2026-08-12 • via Nuitee
E
Elizabeth • couple • gb
8
Pros:

Good central location

Cons:

Quite a few stairs

2026-08-12 • via Nuitee
D
Debra • extended_group • gb
10
Loved our stay will definitely be back staff very friendly and room beautiful furnished
Pros:

Very quirky loved the room

Cons:

Very hot at night

2026-08-10 • via Nuitee
M
Mari • couple • gb
9
Very good value
Pros:

Large room and ideally located

2026-08-09 • via Nuitee
M
Mike • couple • gb
10
A great place Cheltenham
Pros:

Clean, professional and great location. Plus a Neros across the road

Cons:

There was no air con and it was to hot in the room sadly

2026-08-06 • via Nuitee
H
Hugo • extended_group • nl
9
2026-08-04 • via Nuitee
S
Suzanne • couple • es
8
Very comfortable and we enjoyed our stay in a lovely old building with character.
Pros:

Central location. Elegant building with high ceilings and excellent kitchen area with tea and coffee, biscuits, milk and granola provided. Nice balcony overlooking the Promenade.

Cons:

As it was hot weather, we had to have the window open on the Friday night and it was rather noisy with people shouting outside sometimes throughout the night.
Only one roll of toilet paper provided, two Bath towels, two bath mats, but only one hand towel. I suppose this was a mistake.

2026-07-20 • via Nuitee
P
patrick • solo_traveller • gb
10
Great apartment
Pros:

Lovely room
Great location

Cons:

Nothing

2026-07-17 • via Nuitee
A
Anastasia • family_with_children • ch
8
2026-07-15 • via Nuitee
M
Merritt • solo_traveller • au
9
2026-07-15 • via Nuitee
L
Louise • couple • gb
3
Disappointing
Pros:

Great location

Cons:

We were disappointed with our recent stay at the hotel. As our room was located on the top floor, we had to carry our luggage up several flights of stairs, which was particularly difficult and inconvenient.

Unfortunately, we stayed during a period of very hot weather, and the room was unbearably warm. There was no air conditioning available, only a fan that seemed to circulate the hot air rather than cool the room down. As a result, the room felt extremely hot, stuffy, and uncomfortable.

The conditions made it very difficult to sleep. We had no choice but to keep the window open throughout the night to try to get some fresh air, but this meant we were disturbed by significant noise from outside. Consequently, we had a very poor night's sleep and were extremely upset by the experience.

For us, staying away is a rare treat and an opportunity to relax and recharge. Sadly, due to the discomfort and lack of sleep, our stay did not provide the restful break we had been looking forward to.

2026-07-14 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

Location is very good, kitchen area was a bonus, nice free museli, tons of tea, coffee and milk.
Very enjoyable stay

Cons:

Quite a few stairs as I was top floor, not an issue for me but just to note

2026-07-12 • via Nuitee