Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Excellent breakfast options
Cons:
Noisy nights
Cold room
Poor breakfast quality

Categories

Cleanliness
7.64
Room cleanliness was mentioned positively, but there were concerns about the condition of restaurant furniture.
Service
8.61
Service received positive mentions, particularly for the reception staff and special arrangements for celebrations.
Location
9.15
Location received several positive mentions for being excellent.
Room Quality
8.1
Rooms were described as nice, but specific issues such as cold temperature and late check-in were noted.
Amenities
7.63
While some amenities were well-received, concerns about missing snacks and bar service detracted from the score.
Value for Money
7.09
Expectations for value based on price were not met according to some reviews, leading to disappointment.
Food and Beverage
7.64
Breakfast quality declined from previous visits, affecting the overall perception of food services.
Overall Experience
8.11
Overall experience was positive but mixed due to several mentioned negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:45

Property Description

Luxurious Amenities
Experience luxury at its finest with a heated indoor pool, 24-hour fitness centre, and a rejuvenating spa & health club at Hilton Bournemouth.

Culinary Delights
Indulge in exquisite dining at Schpoons & Forx led by Head Chef Matt Budden. Enjoy the vibrant atmosphere of the open kitchen and savor a variety of culinary delights cooked in the tandoor and stone oven.

Spectacular Views
Relax and unwind at LEVEL8IGHT The Sky Bar while sipping on cocktails and enjoying panoramic sea views from the terrace. A perfect way to end your day in style.

Book now to experience the perfect blend of luxury, culinary excellence, and breathtaking views at Hilton Bournemouth.

Important information:

Kids swimming times are from 8am-11am and 3pm-6pm daily.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15.50 per day.

Location

Guest Reviews

8
Based on 3256 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 8.1
Amenities: 7.63
Value for Money: 7.09
Food and Beverage: 7.64
Overall Experience: 8.11
A
Angela • couple • gb
7
Overnight stay to see a show
Pros:

Location

2026-05-23 • via Nuitee
I
Ivan • couple • gb
8
Great few days staying a very good hotel.
Pros:

Room was spacious & very clean. Full English Breakfast was good, there were also other foods. Location was perfect. Would be going back again.

Cons:

The Sky Bar Not Being there/open

2026-05-21 • via Nuitee
L
Lisa • family_with_children • gb
9
Pros:

Great location nice pool

Cons:

Nothing

2026-05-19 • via Nuitee
L
Luisa • solo_traveller • gb
9
2026-05-19 • via Nuitee
D
Dillon • solo_traveller • gb
9
2026-05-18 • via Nuitee
C
Clive • couple • gb
9
Overal very good staff was always helpful .
Pros:

Proximity to the beach and night life

Cons:

The fact that the Sky bar was closed down.

2026-05-18 • via Nuitee
R
Renaldo • couple • gb
8
2026-05-17 • via Nuitee
S
sarah • extended_group • gb
4
Pay peanuts you get monkeys behind the scenes but charge guests full whack all just money driven
Pros:

Rooms were comfortable

Cons:

Breakfast poor quality never anything you had to keep asking for things definitely gone down hill staff were hostile not very front of house all cared about was charging you extra for stuff

2026-05-16 • via Nuitee
P
Paul • solo_traveller • gb
8
PAUL
Pros:

Room and where the hotel was

Cons:

Noisy guests near our room. Making noise , talking, sounded drunk in the early hours. Not hotels fault.

2026-05-16 • via Nuitee
T
Teague • solo_traveller • gb
10
Excellent stay
Pros:

Very good facilities. Beds were very comfortable and excellent breakfast.

Cons:

View out of the window into was none existent really. Not pleasant at all

2026-05-13 • via Nuitee
I
Ian • couple • gb
8
A relaxing stay that could have been improved had there been balcony furniture available.
Pros:

Walking to the hotel involved an uphill slope which,having some mobility problems I found difficult.
However the walk to the beachfront was very relaxing as it took us through a very pleasant park and was mainly flat.
The room was an excellent size but as I paid extra for a balcony I was dismayed to find there were no balcony chairs and I found the excuse that they were being re-furbished unacceptable when I could see from the outside that some balconies, on patently unused, rooms were properly equipped.

Cons:

One of the sofas in the bar area had been slashed or simply torn and looked out of keeping for a Hilton hotel.
As mentioned above - no chairs on the balcony so very little point in my paying for such a room

2026-05-10 • via Nuitee
W
Waleed • couple • sa
1
2026-05-10 • via Nuitee
R
rockchik • Family
2
Don't stay here if you like your sleep. Nightclub over the road.
Pros:

There's a late bar/nightclub over the road. It was open to 3am. The music reverberated though the mattress it was that loud. We didn't sleep. The family
Interconnecting room. It ruined our weekend. We were all so tired the next day we didn't enjoy the day. The only thing you're looking for really with a hotel is good quality bed/bedding and a good nights sleep.

Not helped by the staff pretending they know nothing about the nightclub. It's got a trading license. Took me 3 minutes to find it online and know what trading hours they have permission for.

Here's some of the excuses from the staff:

- we don't know when they are open and closed
- we didn't think it would be open tonight. That's why we didn't tell you about it when you checked in
- I can't call then to see what time they close. They don't listen to us.
If closes soon. Like 12:30am (when I called reception at midnight)

2026-05-08 • via Tripadvisor
M
Maritza • solo_traveller • pt
10
Couple ❤️
Pros:

We loved everything. the receptionist was very friendly upon our arrival a very friendly Italian girl. Unfortunately I do not remember her name. the location of the hotel as such is spectacular.

2026-05-08 • via Nuitee
A
Adrian_COLCHESTER • Couples • Colchester, Essex, England
6
Great room but not an entirely relaxing experience
Pros:

Positives:
We had a great room with commanding views over central Bournemouth. The promised sea view was rather distant, but visible. Very nice swimming pool on site. So, quite a few positive elements to our stay, but there were also some negatives. These were mainly anything involving current staff of which there were too few.

Areas for Improvement:

Breakfast on Saturday and Sunday morning was quite stressful. It was not just that the restaurant was busy, but that there were guests who were clearly drunk at 9 o'clock in the morning who were being served more beer and forming a barrier to the restaurant. Once inside, despite the egg cook doing his best to meet the demand for omelettes, the breakfast choices were quite limited with no muesli or porridge. Added to this, there was one working but very slow coffee machine which was totally inadequate for the numbers. Staff did their best, but had insufficient resource.

Communication was sometimes a problem. In our booking we asked for one bed with two single duvets. This had not been arranged and so we sent a note to reception via the app. The result was that we ended up with a total of four double duvets. Similarly on Monday we returned to our room at around 4pm to discover it had not been serviced. We mentioned this to reception and the reply was - 'you want your room serviced today?' This seemed to be a strange question and I could only reply that it had been serviced on other days. Eventually somebody from housekeeping was dispatched to service our room, but they insisted that they could not enter our room while anyone was in it. So we were banned from our room or balcony for the next twenty minutes. I can understand the rationale for this - to protect staff- but I have stayed in many hotels for many years and it was the first time I have ever been put to this inconvenience.

Finally, it may be useful to note that the car park is up a steep hill with steps and no direct access to the hotel. It could prove problematic for someone with limited mobility although passengers can be dropped off and collected at the hotel entrance. If the weather is wet you need a coat or umbrella.

2026-05-07 • via Tripadvisor
P
pitsonair • Couples • Southampton, Hampshire, England
2
No sea view, no sleep due to rave music till 2am from club opposite.
Pros:

The sea view rooms are not sea views. City view with sea on horizon in far distance at best. Not on floor 4 anyway. Balcony overlooks very busy noisy main road. Hotel is 1/4 of a mile from sea.Large Suite nice but musky smell. No furniture to sit on balcony with. What’s the point of a balcony?
Was told balcony furniture being restored. The very worse thing is the nightclub across the road that played rave music till gone 2am. Heavy base. Windows not sound proof. Awful nights sleep. Went down for breakfast at 9am. 19 people queueing ahead of us. Very best thing about this hotel is Kian Cross in the restaurant who is professional, gave excellent service with a smile and nothing was too much trouble. He’s an asset to your company. Breakfast was good. Hotel addressed all our concerns well and good service was given by reception. Thank you. However we were there for one nights R&R for a celebration and it did not meet expectations of a Sea View Balcony room without a sea view or a chair to sit on and no sleep because of rave music till 2am.

2026-05-06 • via Tripadvisor
L
Lisa • couple • gb
9
2026-05-06 • via Nuitee
M
Michael • solo_traveller • gb
9
Pros:

Great room and good Spa facilities

Cons:

Hot choice Breakfast was cold

2026-05-05 • via Nuitee
R
Ray • couple • gb
5
not impressed this time
Cons:

one coffee machine at breakfast for so many guests time you get a coffee your breakfast is cold

2026-05-05 • via Nuitee
S
Sophie • family_with_children • gb
8
Lovely but pricey
Pros:

Lovely, interconnected rooms, comfy beds. Lovely staff

Cons:

Spa was rammed -capacity levels should probably be reviewed or timed slots provided.
Expensive, not great value for money

2026-05-05 • via Nuitee