Serene Kandy

Hotels
8.6 (444 reviews)
No 103 Rajapihilla Mawatha , Kandy , lk

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Very friendly, helpful and accommodating staff (named staff praised)
Excellent driver/transfer service available
Comfortable, spacious rooms with strong showers
Lovely rooftop swimming pool and evening relaxation spot
Professional massage/spa services
Convenient hillside location — peaceful but accessible
Cons:
Perceived as overpriced by several guests (breakfast and overall pricing)
Some guests find the hotel dated
Pool was sometimes cold or described as neglected
Food described as average by a few reviewers
Occasional billing/charge issue reported (water at breakfast)

Categories

Cleanliness
9
Multiple reviews describe rooms as clean and comfortable; housekeeping and room condition praised.
Service
9.3
Consistently excellent service called out (notably Dushantha and driver Wasantha), staff described as very friendly, accommodating and helpful.
Location
9
Described as conveniently located on the hillside — peaceful yet close to town and attractions.
Room Quality
9
Rooms repeatedly described as comfortable and spacious; one review singled out an excellent shower.
Amenities
8.2
Rooftop pool and spa/massage are highlights, though some guests found the pool cold or neglected at times.
Value for Money
7.2
Several guests complained about prices (breakfast and overall) and called the hotel a bit overpriced for the offering.
Food and Beverage
8.1
Food received mixed but generally positive feedback — some called it very good and reasonably priced, others found it average or pricey.
Overall Experience
9
Overall very positive sentiment, many guests would happily stay again and highly recommend the hotel, citing excellent service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:08

Property Description

Rooftop Pool for Relaxation: Serene Kandy, located just 2.4 km from Sri Dalada Maligawa, boasts a rooftop pool where guests can unwind and enjoy panoramic views of the city.

European Dining Experience: Indulge in exquisite cuisine at the hotel's European restaurant, offering a delightful culinary experience. The bar provides a perfect setting to socialize and unwind after a day of exploring.

Convenient Amenities: With air-conditioned rooms, some featuring balconies and kitchenettes, Serene Kandy ensures a comfortable stay for all guests. Wake up to a delicious continental or buffet breakfast before starting your day of sightseeing.

Experience luxury and convenience at Serene Kandy - book your stay now for an unforgettable experience in Kandy!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMB

Location

Guest Reviews

8.6
Based on 444 reviews
Cleanliness: 9
Service: 9.3
Location: 9
Room Quality: 9
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 8.1
Overall Experience: 9
P
Pilar extended_group es
9
Volvería
Pros:

Súper recomendable. Hotel moderno recién renovado con habitaciones amplias y baño amplio. La piscina tiene buenas vistas y es un sitio agradable para estar. Andando está a unos 15 min del centro de Kandy y en Tuk Tuk a 5 min (coste aproximado de subir desde el centro 600lkr).
Si volviese repetiría.
Desayuno completo con fruta, comida típica, ensalada, dulce, tostadas, café…
Personal muy amable.

Cons:

No le doy un 10 porque en las habitaciones a pesar de haber cocina no hay nevera.

2026-08-27 via Nuitee
J
Jacqueline couple gb
10
Amazing staff and a brilliant time. Thank you for helping us make great memories
Pros:

So much choice and all delicious.
The staff were very friendly and accommodating. They made us a lovely breakfast to take with us in a tour with an early start - much appreciated
The dinner menu was great and the food we had was great

2026-08-25 via Nuitee
M
Monika Lichwa-Firlej solo_traveller pl
10
Pros:

Hotel bardzo przyjemny, przestronne pokoje, bardzo dobre śniadania tzw szwedzki stół. Zamówiliśmy również w ich restauracji kolację w dniu przyjazdu-bardzo smaczna a cena jak w zwykłej restauracji w miasteczku. Basen też fajny i bardzo ładne widoki z góry.

Cons:

Nie ma do czego się przyczepić, jest trochę oddalony od centrum. Cena za noc dość wysoka, ale był to jeden z droższych i komfortowych hoteli który mieliśmy na Sri Lance.

2026-08-22 via Nuitee
L
LUCIE family_with_children fr
10
2026-08-22 via Nuitee
M
Milena family_with_children bg
10
Pros:

Spacious and clean room, good location, excellent service.

2026-08-22 via Nuitee
D
dvir solo_traveller il
10
Pros:

We got an entire floor in the other section of the hotel. We had a leaving room and full kitchen - wonderful!
Very nice pool on the roof of the main building.
Very nice stuff. Nice breakfast.

Cons:

Be aware that there are two sections of the hotel (very close). Nedd a tuk tuk to go to city (vety cheap)

2026-08-20 via Nuitee
A
Alison family_with_children gb
9
2026-08-19 via Nuitee
D
Dr.Dietmar solo_traveller lk
10
Pros:

Everything

Cons:

Nothing

2026-08-19 via Nuitee
G
Gemma extended_group es
9
Very confortable and beatiful place, staff super nice, we really enjoy our stay!!
2026-08-18 via Nuitee
E
Elias family_with_children es
9
Pros:

La habitación doble para dormir 5. La piscina en top roof.

Cons:

El desayuno un poco caro.

2026-08-18 via Nuitee
A
alexander family_with_children gb
10
Lovely stay at Serene Kandy
Pros:

Wonderful hotel in Kandy. Great location; easy walk via the nearby steps to get down to the lake and a pleasant stroll on in town (plenty of tuk tuks around if you don’t fancy the stroll back up the hill!). Everyone was super friendly and wanted to make sure we were comfortable and enjoying our stay in Kandy. Communication was great before arrival and in arranging transfers. Bedroom was comfortable, breakfast lovely and the highlight is that wonderful rooftop pool with a view; perfect spot for a swim or a poolside beer.

2026-08-13 via Nuitee
E
Ekaterina family_with_children nl
10
2026-08-11 via Nuitee
E
Eldad family_with_children il
9
2026-08-10 via Nuitee
A
Abi family_with_children gb
8
Great hotel, great people.
Pros:

We had a really enjoyable stay at Serene Kandy and would happily recommend it.

A special mention has to go to Dushantha, who was extremely helpful even before we arrived. He answered our questions over email, arranged our driver and suggested flexible tour itineraries based on what we actually wanted to see rather than pushing a fixed schedule.

Our driver, Wasantha, was excellent. He collected us from Colombo, took us out for the day in Kandy and later drove us on to Ella. He was friendly, flexible and completely happy to take us only to the places we were interested in, including the Temple of the Sacred Tooth Relic, Bahirawakanda Buddha Statue, Royal Botanical Gardens, Sigiriya Lion Rock and a spice garden. He also suggested some good restaurants along the way. We cannot praise him highly enough.

The hotel itself was clean, comfortable and welcoming. The food was good and all of the staff were friendly and helpful.

We also had a massage at the hotel, a Swedish/Thai fusion treatment, which was very professional. The therapist regularly checked that the pressure was comfortable, which was appreciated.

The rooftop pool is a lovely feature. It was a little cold during our stay, but that was really down to the weather rather than the hotel.

Overall, a very positive stay with excellent service, especially from Dushantha and Wasantha. Highly recommended.

2026-08-08 via Nuitee
J
James family_with_children au
6
Overpriced. I'd look elsewhere.
Pros:

Staff are friendly. Pool is good.

Cons:

Feels very dated. Food was average. Overpriced for what it is.

2026-08-05 via Nuitee
J
Jasper Bazuin family_with_children nl
9
Top.
Pros:

fijn hotel, vriendelijk personeel. Dichtbij centrum met Tuk Tuk,

2026-08-02 via Nuitee
E
Erica family_with_children gb
9
We would happily stay here again and highly recommend it!
Pros:

The staff were incredibly accommodating, friendly, and always happy to help, making us feel very welcome throughout our stay. The hotel is perfectly located up on the hillside, away from the hustle and bustle of the town, providing a peaceful and relaxing atmosphere while still being conveniently accessible.

The shower was the best we experienced during our two-week trip to Sri Lanka—warm, powerful, and exactly what we needed after a day of exploring. The restaurant also exceeded our expectations, with reasonably priced food and a great selection. Every member of our family was delighted with their meal.

2026-08-02 via Nuitee
C
Carla family_with_children nl
10
Great stay, great staff, amazingly great chauffeur❤️
Pros:

The serenity! The staff

2026-07-25 via Nuitee
L
louise couple fr
8
Hôtel fonctionnel mais sans charme particulier
Pros:

La gentillesse du personnel, l’emplacement, la taille de la chambre, le balcon.

Cons:

La piscine est laissée à l’abandon, l’hôtel n’a pas de charme particulier mais fonctionnel. Le petit déjeuner était très cher. L’hôtel est un peu cher pour la prestation.

2026-07-25 via Nuitee
K
Kjell family_with_children nl
8
Prima plek voor enkele nachten met geweldig zwembad
Pros:

Het zwembad op het dak! Met een barretje.
Samen wk voetbal finale gekeken met de medewerkers om 00.30

Cons:

Vrij prijzig ontbijt, iets verouderd.

2026-07-23 via Nuitee