Four Points by Sheraton Makassar

Nice and neat place in Makasar. Great staff.

Breakfast is very good. Rooms are nice too.

Heerlijk luxe hotel, supervriendelij personeel, geweldig eten, zeer goede bedden.

The staff were helpful, and the overall environment was pleasant.

This is easily one of the best hotels in Makassar! A huge thank you to Chef Sigit for the incredible service. He thoughtfully prepared a beautiful, complimentary cake for my daughter while she was competing at the venue, which made our experience so special.

Although the hotel building starts showing its age, the quality and service of the staff are fantastic! From the contact via WhatsApp with Ririn, the very early check-in with Eko, to the friendly and helpful staff at the restaurant. A special mention of Mr. Surya, who arranged a wonderful private dining with our family. When we are back in Makassar, we will surely stay here again!

Clean and comfy

The location was great. The staff were friendly and very fast to respond. The bed was comfortable.

Tutto il personale dell'hotel è molto cordiale.

Nichts! Nothing,!

Eko gave an excellent welcome. Julia greeted me by name at breakfast!

I had a really great experience attending the HITA (Hotel IT Association) event at Four Points by Sheraton Makassar. The reception staff were super friendly, and the bell staff were very helpful from the setup all the way through to the end of the event. The meeting room was spacious and bright, which made the whole event feel smooth and well-organized. It was also really easy to coordinate with the staff on site—they were responsive and easy to talk to. The Wi-Fi was fast and stable, probably thanks to the good quality access points. And the food? Tasted just right! It really added to the overall comfort during the event. All in all, I was very happy with the service and facilities.

Sharing my experience staying at Four Point by Sheraton Makassar which was very impressive. This is the umpteenth time I have been on a business trip to Makassar, this time I stayed on June 8-11, 2025 participating in business mapping activities with Surabaya Travel Agent and collaborating with PHRI, ASITA, Makassar City Tourism Office, more than 80 buyers and 40 sellers from various cities in Indonesia. The event was very good and the service provided by the Four Point by Sheraton Makassar Team was extraordinary.
Service: Starting from reservation, security guard in front, bell desk, FO/Concierge, Room attendant, F&B Team is very extraordinary and enthusiastic in serving guests who stay and do business activities. This hotel is very busy especially since there is a meeting room that is very adequate for MICE activities including Weddings. And coincidentally when I had a business activity there was a wedding activity too.
The city is very lively with all the activities and the cuisine is also very diverse. Another experience that I will never forget is the attentive service of Team Four Point by Sheraton Makassar given to all guests and especially me, I was always offered a Nice Cup of Coffee when I entered the breakfast venue and in the cafe in the lobby, the staff on duty there really understand what I like.
Thank you to Mr. Agus Sunaryo a newly GM who has just joined, with his leadership I am sure he will be able to bring things in a better direction. Thank you for your warm hospitality and best wishes for all Team Four Point by Sheraton Makassar.

#Wonderful Indonesia

Stayed for five nights here, I could experience very warm and impressive hospitality. I was greeted by duty manager (his name is Rangga) - amazing person, keep it up! He escorted me to the room I have been allocated to. As MB ambassador elite member I received an upgrade to very spacious room (executive suite) and welcome amenity - local sweets. Thank you for that!
Breakfast area and Lobby Lounge are in good shape and super, hard-working hands. Big thanks to Wulan, Winona, Rizaal, Kiky, Maria and Fajar for taking care of your guests (including me).
FO team was very helpful during my stay, everything was very smooth because od them. Rara, Baya, Olivia - thank you for your commitment.
Last words to general manager, Mr. Iguy, who is an amazing host. We use to say in Poland: "Guest in house - God in house" - that is how I would describe your personality. You have amazing team, please take care of them!
Hope to see you soon.

Be well,
Marcin

Very disappointed with the room tough bearing a 4 star name. The rooms were outdated, lighting was a mix between warm white and white, the bathroom was dark using low watt lights. What really bothered me was the way they placed the toilet... I could hardly sit and not touch my knees to the glass wall of the shower... furthermore the shower door cannot properly close causing water to wet the floor.

Breakfast was average, not a great selection.

Overall, I wish they seriously look into the inconveniences and make the Sheraton brand great again !

Staff service was very good
From checkin to check out