Hermes Palace Hotel Banda Aceh

Hotels
7.4 (235 reviews)
Jalan T. Panglima Nyak Makam , Banda Aceh , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable bed
Friendly staff
Good value
Cons:
Limited breakfast options
Old facilities
Cleanliness issues

Categories

Cleanliness
6.6
Some rooms reported issues with cleanliness and missing amenities.
Service
8.6
The staff were consistently described as kind and helpful.
Location
8.1
Location was mentioned positively but noted as not very central.
Room Quality
7.1
Rooms were described as comfortable, though some noted they were outdated.
Amenities
7.6
Found amenities satisfactory, though some required maintenance.
Value for Money
7.1
Some reviews pointed to it being overpriced for the quality received.
Food and Beverage
6.6
Breakfast options were frequently criticized as lacking variety.
Overall Experience
7.5
Mixed reviews but generally satisfactory for the overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:00

Property Description

Luxurious Accommodation
Experience the epitome of comfort at Hermes Palace Hotel Banda Aceh - Managed by Bencoolen. Indulge in air-conditioned rooms with modern amenities, including flat-screen TVs, minibars, and private bathrooms. Some rooms offer picturesque pool views, while others overlook the vibrant cityscape.

Relaxation and Wellness
Unwind in style with a spa session or maintain your fitness routine at the on-site fitness centre. The large outdoor pool beckons for a refreshing swim, surrounded by lush greenery in the hotel's garden.

Exceptional Dining and Services
Savor a delightful buffet breakfast each morning and explore dining options at the in-house restaurant. Enjoy convenience with free bicycles, room service, and a business centre. Let our attentive staff cater to your every need, ensuring a memorable stay. Book now for a truly unforgettable experience at Hermes Palace Hotel Banda Aceh.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 235 reviews
Cleanliness: 6.6
Service: 8.6
Location: 8.1
Room Quality: 7.1
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 6.6
Overall Experience: 7.5
A
Andreas • couple • de
10
2026-09-12 • via Nuitee
A
Anna • family_with_children • es
6
Hotel con falta de mantenimiento por ser de 5 estrellas. Bufet muy bueno del desayuno
Pros:

El buffet del desayuno

Cons:

las maquinas en el gimnasio no funcionaban. por ser un hotel de 5 estrellas, falta de mantenimiento

2026-09-08 • via Nuitee
R
Rebecca • family_with_children • gb
10
Clean, comfortable and convenient!
Pros:

Conveniently located for the airport which was our priority for an early flight. The drive was about 20 minutes. Quiet location despite being off a busy road. Good restaurant and helpful staff. The rooms were clean and comfortable with nice bathrooms and air conditioning.

2026-09-07 • via Nuitee
E
Esmee van Wijngaarden • family_with_children • nl
7
Pros:

De locatie was prima en het personeel was vriendelijk. We kregen een (lekker) ontbijt pakket mee, omdat we om 5.00 uur al het hotel moesten verlaten voor onze vlucht. De bedden lagen prima.

Cons:

Op de kamer van onze jongens (12 en 15 jaar) zat er een gat in de muur. De gangen voelden een beetje smoezelig aan. Had er voor dit geld (voor Indonesische begrippen) wat meer van verwacht. In het restaurant konden we niet alles bestellen, omdat het er niet meer was.

2026-08-31 • via Nuitee
O
Olivier • solo_traveller • fr
8
Pros:

La piscine est un plus, vous êtes à 3km de la mosquee largement faisable à pied par les petites rues qui permettent de discuter avec les locaux.
Le petit déjeuner est bon mais dommage tout est froid...
La literie est de bonne qualité et les chambres sont grandes et il y a 1 petit frigo.

Cons:

Rien

2026-08-31 • via Nuitee
L
Laszlo • family_with_children • hu
10
2026-08-26 • via Nuitee
F
Florian Peter • couple • de
8
Cons:

Die Zimmer haben stark nach Rauch gerochen, obwohl das Nichtraucherzimmer war. Das Bettzeug hat nach Rauch gerochen. die Tapete war kaputt an den Wänden.

2026-08-18 • via Nuitee
N
Naomie • couple • my
9
Pros:

Comfortable hotel

Cons:

Breakfast selection not that muchh

2026-08-17 • via Nuitee
N
Naomie • couple • my
9
2026-08-17 • via Nuitee
E
Etienne • family_with_children • fr
10
Court séjour mais très agréable ! Personnel plus qu agréable. Il nous a réouvert la piscine après les heures de fermetur
Pros:

Tout
Restaurant
Chambre
Piscine
Personnel

Cons:

Rien

2026-08-08 • via Nuitee
E
Esther • extended_group • nl
9
Geweldig
Pros:

Schoon

Cons:

Openbaar toilet smerig

2026-07-11 • via Nuitee
H
Hazim • solo_traveller • my
10
All good
Pros:

Everything is great. No complaints

2026-07-11 • via Nuitee
F
Flemming • solo_traveller • nl
6
Pros:

Good hotel, but overpriced for what it is.

Cons:

Overall,.this isn't a 5 star hotel in my opinion. It is a fine hotel, but really overpriced.

2026-06-21 • via Nuitee
F
Farid • couple • sg
8
Overall pretty decent stay with wonderful and friendly staff
Pros:

The pool caters for adult and children. Breakfast was good and room service food is delicious with generous portions.

Cons:

Shower head really old and leak at the back of the head. Other than that I have nothing to complain.

2026-06-18 • via Nuitee
J
João • solo_traveller • pt
10
2026-06-16 • via Nuitee
C
Chanel • couple • id
10
A Lovely Overnight stay
Pros:

This is my first time visiting Hermes Palace hotel. My husband and I were truly impressed by the warmth and professionalism of the staff, the quality of the amenities, and the superb dining experiences we had both for room service and the breakfast buffet (5 stars). I really liked walking the grounds, enjoying the beautiful art installations + paintings and comfortable reading corner, as well. They even had an interesting promotion for a "Swimming Pool Breakfast," which many families with children participated in and seemed to be having fun (I may try next time). I must say that I've never seen a large breakfast buffet with this caliber of taste, quality and customer service, plus there was a fabulous variety to choose from. And my husband thought the shower experience in our room was excellent. Thanks so much Hermes Palace representatives. You're doing a fine job! Thank you for a wonderful experience : ) P.S. I forgot to mention that we really appreciated our request for early check-in being honored on short notice. The only reason our room was "Good" and not "Excellent" is probably because our original room wasn't ready yet, but they kindly accommodated us.

2026-06-11 • via Nuitee
S
Shimah • extended_group • my
8
2026-05-16 • via Nuitee
C
CHADIA • solo_traveller • fr
10
Très bon hotel je le conseil
Pros:

J’ai aimé l’emplacement le petit déjeuner, ainsi que la qualité de service du personnel de la réception qui m’a aidé sur différentes choses, notamment à récupérer ma carte bancaire qui avait été avalée par le distributeur de Banque, qui se trouve sur le parking de l’hôtel

Cons:

Rien

2026-05-14 • via Nuitee
D
David • couple • au
10
2026-04-05 • via Nuitee
A
Aris • couple • be
5
Still a lot to improve in order to be acknowledged as a 5 stars hotel.
Pros:

The location isn’t bad. Quite convenient.

Cons:

There is a leakage in the closet. The towel is too thin for a 5 stars hotel. The staff can be more customer centric. The breakfast (suhoor) is too limited.

2026-03-17 • via Nuitee