Genting Hotel & Spa at Resorts World Birmingham

Hotels
•
Independent
9 (166 reviews)
Pendigo Way, Birmingham, England, B40 1PU , Birmingham , GB
44-0121-2731000

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Facilities

Full-service spa
Proposal/romance packages available
Express check-out
Electric car charging station
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Cons:
Noise issues
Breakfast service limitations

Categories

Cleanliness
8.83
Guests appreciated the cleanliness of the rooms and hotel overall.
Service
9.3
Staff were consistently described as friendly and helpful.
Location
9.34
Conveniently located near venues and shopping areas.
Room Quality
8.79
Rooms are spacious and well-appointed, though some noted noise issues.
Amenities
9.32
Great amenities including spa services and dining options.
Value for Money
8.28
Generally good value, but some felt not all aspects met expectations.
Food and Beverage
8.83
Dining options were rated well, but some feedback indicated average breakfast.
Overall Experience
9.3
Most guests had a very positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:58

Property Description

Experience luxury and entertainment at its finest at Genting Hotel & Spa at Resorts World Birmingham.

Indulgent Spa Services
Pamper yourself with our serene spa, offering rejuvenating massages, body treatments, and facials that will melt your stress away.

Culinary Delights
Savor culinary excellence across 18 on-site restaurants, or enjoy room service for a cozy night in. With 3 coffee shops and 5 bars/lounges, there's always something delicious waiting for you.

Convenience and Comfort
Relax in one of our 184 air-conditioned rooms featuring flat-screen TVs and complimentary Wi-Fi. Our dedicated services, including a 24-hour front desk and airport shuttle, ensure a seamless stay tailored to your needs.

Don't miss the chance for an unforgettable experience—book your stay at Genting Hotel & Spa today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9
Based on 166 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 9.3
I
Ireneusz Jablonski • solo_traveller • gb
10
2026-06-13 • via Nuitee
J
Jennie • couple • gb
10
Most comfortable bed ever!
Pros:

Spacious room with good facilities and an extremely comfortable bed! We ordered room service and food was delicious and delivered quickly

2026-06-13 • via Nuitee
H
HA YEON • extended_group • gb
10
Very satisfied
Pros:

Very very clean and happy. I will definitely pick this hotel again when I visit NEC

Cons:

Went to gym at 10:30 but it was closed. I think we were told the gym is 24hour open

2026-06-13 • via Nuitee
W
White • couple • gb
8
Good
Pros:

All

Cons:

Nothing

2026-06-13 • via Nuitee
W
Worrall • solo_traveller • gb
9
2026-06-13 • via Nuitee
A
Anne • couple • gb
10
2026-06-12 • via Nuitee
M
Mark • solo_traveller • gb
8
Expensive hotel
Pros:

Very convenient for NEC and Resorts World!

2026-06-11 • via Nuitee
W
Wayne • solo_traveller • bg
9
2026-06-11 • via Nuitee
K
Kelly • extended_group • gb
10
2026-06-10 • via Nuitee
A
Andy • couple • gb
8
2026-06-10 • via Nuitee
T
Thierry • couple • gb
10
Pros:

Nice views and quality room.

Cons:

N/A

2026-06-10 • via Nuitee
P
Pawel • solo_traveller • pl
10
2026-06-09 • via Nuitee
B
Babatunde • couple • gb
10
Pros:

Amazing hotel

Cons:

No

2026-06-09 • via Nuitee
C
Chantelle • solo_traveller • gb
10
2026-06-09 • via Nuitee
J
Jenny • couple • gb
10
2026-06-09 • via Nuitee
D
Danny • couple • gb
7
Good thank you
Pros:

Hello, yeah, I thought the spa Facilities were a little bit under expectations you know providing the Hotel and how the Hotel was. Other than that it was great.

2026-06-08 • via Nuitee
S
Sarah • family_with_children • gb
9
Fantastic!
Pros:

Really friendly and helpful staff. Lovely room, great facilities.

Cons:

Breakfast seemed chaotic - there were many items running out, no glasses for juice, tables not cleared, no cutlery, however when asked the team were only too happy to help

2026-06-08 • via Nuitee
S
Sophie • family_with_children • gb
7
Comfortable, limited to use full services as no children in the pool.
Pros:

Convenience, spacious rooms

Cons:

Kids not allowed to swim
Breakfast over priced
Staff not offered to show spa / pool or mention breakfast times

2026-06-08 • via Nuitee
T
Trisha • extended_group • gb
10
The hotel was clean, beds were comfortable and customer service was great.
Pros:

Staff were so helpful and was lovely

2026-06-08 • via Nuitee
S
sefika • couple • gb
6
2026-06-08 • via Nuitee