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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Spa/wellness center
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Casino
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Sun loungers or beach chairs
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
Review Highlights
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Property Description
Luxurious Accommodation
Genting Hotel, nestled within Resorts World Birmingham, offers a luxurious stay with modern amenities. Each room boasts free WiFi, a flat-screen TV, air conditioning, and complimentary tea/coffee facilities.
Convenient Location
Perfect for travelers, our hotel is conveniently situated near Birmingham Airport, the NEC Birmingham, and Birmingham International Station. Explore the vibrant city center just a 20-minute drive away via the nearby M42 motorway.
Exceptional Comfort
Indulge in comfort at Genting Hotel with a private bathroom stocked with complimentary toiletries. Experience a seamless blend of convenience and relaxation during your stay.
Book now for an unforgettable experience at Genting Hotel!
Other shopping, dining and leisure experiences are now open within Resorts World for guests to enjoy.
Spa and swimming pool access is strictly over 18's only Access in a Signature Room and Superior Room begins at 15:00 until 21:45 and 7:00am until 10:00am and you may access the facilities for a 1 hour and 30 minute session during your stay, subject to availability.
Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park.
Additional car parking is available in the Resorts World Birmingham, S2 or E5 car parks. Guests should validate their ticket at reception, which will reduce the cost to GBP 10 for each overnight stay, and then pay at the car park machines provided throughout the resort.
The hotel’s bedrooms can accommodate a maximum of 2 adults and 1 child on an extra bed. For all children above 12 but below 18 years of age traveling with parents, the hotel can offer an interconnecting room that is charged at the full rate.
The Genting hotel has a strict nonsmoking, non-vaping policy and penalty charges may be applied.
The hotel can provide special requests, chocolates, balloons and flowers during a guest's stay. The hotel team will always endeavor to deliver and accommodate, however please allow as much notice as possible for items that need to be ordered. Charges are applicable and are available on request. Please submit requests in the Special Requests box.
Guest can use the Spa facilities for 1 hour and 30 minutes during their stay, subject to availability.
Spa Terms and Conditions:
The Santai Spa, also housed within Resorts World Birmingham, is offering hotel guests complimentary use of the gym and spa pool while checked in at the hotel. Access to the spa is subject to availability, as hotel guests may be limited at peak times, and a maximum length of stay may be enforced.
The Santai Spa promotes an environment of relaxation and tranquility. In light of this, the spa is a mobile phone, pager, camera and smoke-free zone.
The Genting Hotel will do its upmost to keep the spa open during hours as published, but it may be necessary for us to close all or elements for reasons such as cleaning, repairs or circumstances beyond our control.
The property accepts no liability for any disruption that may be caused to guests for these reasons.
The Genting Hotel is cashless and we only accept payment by Credit or Debit card.
Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park for £20 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Everything
The location!
Clean, nice room, nice staff, impressive building
Pool should be open to under 18s.
Very hot in the lift lobby on floor 4
Overall, we had a really nice stay. The pools, jacuzzi and the whole spa area were definitely the highlight of the hotel and a great place to relax. The room was clean and comfortable, with a huge and very comfortable bed.
Unfortunately, we weren’t informed in advance that maintenance work was being carried out in the pool and spa area, so we couldn’t use the facilities on our first day and had to wait until the second day. It would have been good to know this beforehand.
The staff could also have been more helpful, both at the hotel and in the casino. As first-time visitors, we sometimes felt like we were expected to already know how everything worked and what the rules were. A little more guidance for new guests would make the experience much better.
Everything was excellent from arriving to departure. We would have used the spa facilities but refurbishment was being done during the week we booked. We knew about the spa closure prior due to good communication from the hotel and staff.
The spa was closed and this was the reason I had booked. No compensation offered apart from free cancellation but we had already travelled so very disapointed as this is usually one of my favourite hotels. Reception staff tried charging me for breakfast on departure that I had not had or requested. Very poor in comparison to previous visits.
Great location for NEC and food options. The beds were comfortable and facilities good
For the standard of hotel the cooked breakfast was very Meh. Cheap sausages, cold scrambled eggs and watery mushrooms.
Excellent suite with great heating/cooling.
Very quiet.
Really good to have the second toilet.
Best shower ever.
We had real trouble getting from the airport to the hotel, especially with several bags. In hindsight, we should have caught a cab from the airport. Maybe some arrival hints might help.
La cercanía al NEC, la ubicación y vistas, la habitación es muy amplia
El desayuno, le faltaba variedad
Excellent hotel, modern and new. Shopping and spa attached. It smelled so good we wanted to buy their lotion. Would stay again
Beds are a little hard as are the pillows. But it seems to be the normal in this country. Overall, great place⭐⭐⭐⭐⭐
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