Genting Hotel & Spa at Resorts World Birmingham

Hotels
•
Independent
9 (166 reviews)
Pendigo Way, Birmingham, England, B40 1PU , Birmingham , GB
44-0121-2731000

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Facilities

Full-service spa
Proposal/romance packages available
Express check-out
Electric car charging station
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Cons:
Noise issues
Breakfast service limitations

Categories

Cleanliness
8.83
Guests appreciated the cleanliness of the rooms and hotel overall.
Service
9.3
Staff were consistently described as friendly and helpful.
Location
9.34
Conveniently located near venues and shopping areas.
Room Quality
8.79
Rooms are spacious and well-appointed, though some noted noise issues.
Amenities
9.32
Great amenities including spa services and dining options.
Value for Money
8.28
Generally good value, but some felt not all aspects met expectations.
Food and Beverage
8.83
Dining options were rated well, but some feedback indicated average breakfast.
Overall Experience
9.3
Most guests had a very positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:58

Property Description

Experience luxury and entertainment at its finest at Genting Hotel & Spa at Resorts World Birmingham.

Indulgent Spa Services
Pamper yourself with our serene spa, offering rejuvenating massages, body treatments, and facials that will melt your stress away.

Culinary Delights
Savor culinary excellence across 18 on-site restaurants, or enjoy room service for a cozy night in. With 3 coffee shops and 5 bars/lounges, there's always something delicious waiting for you.

Convenience and Comfort
Relax in one of our 184 air-conditioned rooms featuring flat-screen TVs and complimentary Wi-Fi. Our dedicated services, including a 24-hour front desk and airport shuttle, ensure a seamless stay tailored to your needs.

Don't miss the chance for an unforgettable experience—book your stay at Genting Hotel & Spa today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9
Based on 166 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 9.3
M
Martin • couple • fr
8
Pros:

Close to the airport. Perfectly acceptable rooms

Cons:

Aircon a bit noisy

2026-07-04 • via Nuitee
P
Phil • family_with_children • gb
10
2026-07-04 • via Nuitee
C
Clare • extended_group • gb
8
Lovely, comfortable room, just what we needed!
Pros:

Room, location for our event.

Cons:

Lift to the spa was out of order so had to walk outside and across to the spa in our dressing gown.

2026-07-03 • via Nuitee
E
eleanor • couple • gb
10
Excellent will be back
Pros:

Location

Cons:

Would have preferred a room with a view of the pond

2026-07-02 • via Nuitee
C
Claire • couple • gb
10
2026-07-01 • via Nuitee
H
Hamza • couple • gb
8
2026-07-01 • via Nuitee
S
Shareef • solo_traveller • gb
8
2026-07-01 • via Nuitee
M
MARGARET • couple • gb
10
Great location
Pros:

Great hotel and quick uber trip to the airport- so relaxing and right within ships and restaurants yet idyllic

Cons:

Soft comfortable bed and large room

2026-07-01 • via Nuitee
A
Adam Inglis • solo_traveller • gb
8
A good central hotel for events and gigs, slightly outside the city
Pros:

Nice room and comfortable beds

2026-07-01 • via Nuitee
T
Trelawny • couple • gb
10
2026-07-01 • via Nuitee
C
Claire • couple • gb
8
Reception staff were very helpful and friendly. Location perfect for our access to BP Pulse.
Pros:

Convenient location to BP Pulse

Cons:

View from window

2026-07-01 • via Nuitee
R
Robert • couple • gb
9
2026-06-30 • via Nuitee
M
Michael • couple • gb
10
2026-06-30 • via Nuitee
P
Philippa • couple • gb
9
Perfect stay for airport
Pros:

Great location, booked for the airport. Really quiet room with great facilities

2026-06-30 • via Nuitee
S
Sandy • couple • gb
10
Very relaxing
Pros:

Beautiful day with beautiful friends- the staff are genuinely lovely

Cons:

Clean

2026-06-30 • via Nuitee
D
Donna • couple • gb
10
Excellent, will come back
Pros:

Didn’t have breakfast

Cons:

Nothing

2026-06-29 • via Nuitee
M
Martin • solo_traveller • gb
10
2026-06-29 • via Nuitee
K
Kathy • couple • gb
9
2026-06-29 • via Nuitee
R
Rishna • extended_group • gb
6
Pleasant enough, not worth the money
Pros:

Breakfast was good, the location was good as we were there for a gig at BP Live, the size of the rooms was good.

Cons:

The shower screen in the shower was completely ridiculous - it wasn't big enough so the floor was soaked after a standard shower. The room service food was horrendous - it looked, felt and tasted like it had been made hours before being served to us. It definitely was NOT freshly made.

2026-06-29 • via Nuitee
S
Stephen • solo_traveller • gb
8
2026-06-28 • via Nuitee