Genting Hotel & Spa at Resorts World Birmingham

Hotels
•
Independent
9 (166 reviews)
Pendigo Way, Birmingham, England, B40 1PU , Birmingham , GB
44-0121-2731000

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Facilities

Full-service spa
Proposal/romance packages available
Express check-out
Electric car charging station
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Cons:
Noise issues
Breakfast service limitations

Categories

Cleanliness
8.83
Guests appreciated the cleanliness of the rooms and hotel overall.
Service
9.3
Staff were consistently described as friendly and helpful.
Location
9.34
Conveniently located near venues and shopping areas.
Room Quality
8.79
Rooms are spacious and well-appointed, though some noted noise issues.
Amenities
9.32
Great amenities including spa services and dining options.
Value for Money
8.28
Generally good value, but some felt not all aspects met expectations.
Food and Beverage
8.83
Dining options were rated well, but some feedback indicated average breakfast.
Overall Experience
9.3
Most guests had a very positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:58

Property Description

Experience luxury and entertainment at its finest at Genting Hotel & Spa at Resorts World Birmingham.

Indulgent Spa Services
Pamper yourself with our serene spa, offering rejuvenating massages, body treatments, and facials that will melt your stress away.

Culinary Delights
Savor culinary excellence across 18 on-site restaurants, or enjoy room service for a cozy night in. With 3 coffee shops and 5 bars/lounges, there's always something delicious waiting for you.

Convenience and Comfort
Relax in one of our 184 air-conditioned rooms featuring flat-screen TVs and complimentary Wi-Fi. Our dedicated services, including a 24-hour front desk and airport shuttle, ensure a seamless stay tailored to your needs.

Don't miss the chance for an unforgettable experience—book your stay at Genting Hotel & Spa today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9
Based on 166 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 9.3
Y
Yvonne • solo_traveller • gb
7
2026-05-30 • via Nuitee
S
Stella • couple • gb
10
2026-05-29 • via Nuitee
C
Connor • couple • gb
10
2026-05-29 • via Nuitee
P
Priscilla • couple • gb
10
2026-05-28 • via Nuitee
A
AmeliaAM1 • couple • gb
10
Lovely visit overall
Pros:

The room was a lovely size.
It was nice and cool and the shower was amazing!!
The spa was nice and snacks were great on the fridge.
There wasn’t very much options for breakfast, but what was there was still very nice.
Dinner at the sky restaurant was absolutely lovely!!

Cons:

The spa was away from the hotel so you couldn’t go in your robe. You had to be dressed as you were waking across an open path to go to the spa.
The parking was a little awkward but fine as the car park we needed to use was not open.
The timings for spa use weren’t the best as during the main bit of your stay from 10-3pm you wouldn’t be able to use the spa unless you paid for it, which we did, but it did add on another expense to the trip.
The room was lovely but it was quite expensive for 2 nights.

2026-05-28 • via Nuitee
S
SUKHVINDER • solo_traveller • ca
10
Excellent location, one of the better stays in Birmingham! If you have not stayed here you should!
Pros:

Location / Security / Facilities / Gym / Spa and Resorts World amenities

Cons:

Elevators slow and very warm in the area infront of the elevator doors

2026-05-28 • via Nuitee
D
Dale • couple • gb
10
2026-05-28 • via Nuitee
S
Sanjeev • couple • gb
9
Very relaxing and nice get away
Pros:

Spa facilities and the view of the lake was lovely

Cons:

Found it difficult to find signs for the hotel, as first time going there, went to the wrong car park

2026-05-28 • via Nuitee
M
Mital • solo_traveller • gb
10
Would definitely recommend and stay again
Pros:

Friendly staff
Great location for NEC
Big clean rooms
Underground easy car park

2026-05-28 • via Nuitee
L
LIKOY • couple • gb
10
🤍
Pros:

The spacious room

Cons:

The spa to crowed and small

2026-05-28 • via Nuitee
C
Caroline • extended_group • gb
10
Ideal stay, great room, amazing value for money.
Pros:

Perfectly placed for NEC. Huge well-appointed room, really helpful and friendly staff, great bar.

Cons:

Nothing - everything was spot on.

2026-05-26 • via Nuitee
L
Lucy • couple • gb
10
2026-05-26 • via Nuitee
L
louis • couple • gb
10
Pros:

everything was local, spa, bars and restaurants

Cons:

nice big room lovely bed

2026-05-26 • via Nuitee
D
Darren • extended_group • gb
10
Best place to stay at the NEC
Pros:

Perfect for our convention. Lots of food and drink options. Lovely staff with great service

Cons:

All was great

2026-05-26 • via Nuitee
L
Louise • solo_traveller • gb
10
2026-05-25 • via Nuitee
G
Glenn • couple • gb
9
2026-05-25 • via Nuitee
T
Tasha • solo_traveller • gb
10
Beautful
Pros:

Just beautiful and great service love it and the spa was sooo nice

Cons:

N/a

2026-05-24 • via Nuitee
H
Hanifa • couple • gb
10
Stayed her few times nice comfy rooms … they never disappoint
Pros:

The rooms
Accommodate for me
And location

Cons:

Nothing

2026-05-24 • via Nuitee
L
Lorraine • solo_traveller • gb
8
2026-05-24 • via Nuitee
Y
Yashil • extended_group • gb
9
2026-05-24 • via Nuitee