Genting Hotel & Spa at Resorts World Birmingham

Hotels
•
Independent
9 (166 reviews)
Pendigo Way, Birmingham, England, B40 1PU , Birmingham , GB
+44 121 273 1000

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Facilities

Full-service spa
Proposal/romance packages available
Express check-out
Electric car charging station
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Cons:
Noise issues
Breakfast service limitations

Categories

Cleanliness
8.83
Guests appreciated the cleanliness of the rooms and hotel overall.
Service
9.3
Staff were consistently described as friendly and helpful.
Location
9.34
Conveniently located near venues and shopping areas.
Room Quality
8.79
Rooms are spacious and well-appointed, though some noted noise issues.
Amenities
9.32
Great amenities including spa services and dining options.
Value for Money
8.28
Generally good value, but some felt not all aspects met expectations.
Food and Beverage
8.83
Dining options were rated well, but some feedback indicated average breakfast.
Overall Experience
9.3
Most guests had a very positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:58

Property Description

Experience luxury and entertainment at its finest at Genting Hotel & Spa at Resorts World Birmingham.

Indulgent Spa Services
Pamper yourself with our serene spa, offering rejuvenating massages, body treatments, and facials that will melt your stress away.

Culinary Delights
Savor culinary excellence across 18 on-site restaurants, or enjoy room service for a cozy night in. With 3 coffee shops and 5 bars/lounges, there's always something delicious waiting for you.

Convenience and Comfort
Relax in one of our 184 air-conditioned rooms featuring flat-screen TVs and complimentary Wi-Fi. Our dedicated services, including a 24-hour front desk and airport shuttle, ensure a seamless stay tailored to your needs.

Don't miss the chance for an unforgettable experience—book your stay at Genting Hotel & Spa today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9
Based on 166 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 9.3
S
Sean • couple • gb
10
2026-07-25 • via Nuitee
R
Rob • couple • gb
10
Excellent weekend overall
Pros:

Good breakfast decent selection of food
Great Spa and room was lovely bed shower etc all great

Cons:

Some better tv channels Sky or even being able to connect apps to tv via airplay would’ve been great

2026-07-25 • via Nuitee
A
Alexander • solo_traveller • nl
8
2026-07-25 • via Nuitee
S
Shah • solo_traveller • gb
10
2026-07-25 • via Nuitee
I
Ian H • couple • gb
8
2026-07-24 • via Nuitee
G
Greg • solo_traveller • gb
10
2026-07-24 • via Nuitee
S
sky • couple • gb
10
2026-07-23 • via Nuitee
N
Neil • solo_traveller • gb
9
2026-07-23 • via Nuitee
O
Oksana • solo_traveller • gb
8
2026-07-23 • via Nuitee
A
Alpesh • couple • gb
10
2026-07-23 • via Nuitee
A
Alpesh • couple • gb
10
2026-07-23 • via Nuitee
N
Nishant Kumar • extended_group • in
1
We arrived late at night and had a terrible experience with a staff member named TAMSIN. She spoke to us rudely and dism
Pros:

We arrived late at night and had a terrible experience with a staff member named TAMSIN. She spoke to us rudely and dismissively. When we asked for basic respect, she said, “No, I am the boss.” To make matters worse, the room we were given had no water in the bathroom. After we had already settled in, they asked us to change rooms and moved us 600 meters away, which caused unnecessary hassle. We were three friends with three rooms, paid full fare for just a few hours, ended up checking out at 8:30 am. This was unacceptable and very disappointing.

Cons:

We arrived late at night and had a terrible experience with a staff member named TAMSIN. She spoke to us rudely and dismissively. When we asked for basic respect, she said, “No, I am the boss.” To make matters worse, the room we were given had no water in the bathroom. After we had already settled in, they asked us to change rooms and moved us 600 meters away, which caused unnecessary hassle. We were three friends with three rooms, paid full fare for just a few hours, ended up checking out at 8:30 am. This was unacceptable and very disappointing.

2026-07-23 • via Nuitee
S
Suliman • solo_traveller • gb
10
2026-07-23 • via Nuitee
M
Martins • couple • gb
10
2026-07-22 • via Nuitee
C
Clarke • solo_traveller • gb
10
Pros:

The room was well appointed and comfortable. The shower was excellent. Use of the spa facilities was an added bonus. The room had the most comfortable bed I have ever slept on in a hotel room

Cons:

N/A

2026-07-22 • via Nuitee
G
Gurjinder • couple • gb
5
Good intention and phone did not work at all also.
Pros:

Breakfast was very good

Cons:

the room was smelling and the carpets was not clean - Bed was the carpets inside was not up to standard .
the phone was not working - room number 351

2026-07-22 • via Nuitee
A
Ana Zgardan • solo_traveller • gb
9
2026-07-22 • via Nuitee
J
jessica • couple • gb
10
2026-07-22 • via Nuitee
S
Stephen • couple • gb
8
Really enjoyed it comfortable and convenient
Pros:

Had everything you need there didn’t need to leave the establishment

Cons:

Rats outside the building whic can’t be helped because it’s right next to a lake

2026-07-22 • via Nuitee
J
Jo • extended_group • gb
10
Pros:

Everything was perfect :)

2026-07-22 • via Nuitee