Hotel South Avenue

Hotels
•
Independent
5 (2 reviews)
Opp Railway Station , Puducherry , IN
91-0-9943439462

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Excellent location near Puducherry railway station
Spacious rooms noted by some guests
Attached restaurant serving good food late at night
Some mentions of friendly staff
Cons:
Poor cleanliness: cockroaches, dirty bedsheets, rusted bathroom fixtures
Unhelpful or inattentive staff (receptionist sleeping, requests ignored)
Missing toiletries and maintenance problems (noisy AC, exhaust fan, TV issues)
Mosquitoes, foul odors (lift, sofa) and disputed advance payment/refund issues

Categories

Cleanliness
2
Multiple reviews report dirty bedsheets, cockroaches, dusty/soiled sofa, rusted bathroom fixtures and generally poor housekeeping.
Service
3.5
Staff behavior and responsiveness frequently criticized (receptionist sleeping, repeated unfulfilled requests), though one review mentioned friendly staff.
Location
10
Consistently praised — right opposite Puducherry railway station, close to the beach and white town; repeatedly noted as the hotel's main advantage.
Room Quality
3
Rooms reported as unclean, with noisy AC, mosquito issues, sagging/damaged sofa and other maintenance problems.
Amenities
3.5
Amenities problematic: TV had no channels, toiletries missing, noisy exhaust fan, unclean kettle/water-boiling machine and general poor upkeep.
Value for Money
5.5
Mixed feedback: one headline calls it good value, but many complaints about cleanliness, service and a disputed double-payment/refund issue reduce perceived value.
Food and Beverage
8.5
Positive mention of an attached restaurant serving good food late at night; otherwise few comments on food quality.
Overall Experience
4
Overall experience skewed negative due to cleanliness and service issues, though location and occasional positives (spacious room, restaurant) soften the view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-28 14:28

Property Description

Rooftop Terrace and Complimentary Amenities
Take in stunning views from the rooftop terrace and enjoy complimentary wireless internet access. Babysitting services are also available for a hassle-free stay.

Dining Options and Relaxation
Indulge in delicious meals at The Housefood Restaurant or opt for room service for a cozy night in. Unwind with a drink at the bar/lounge, and start your day right with a daily complimentary continental breakfast.

Convenient Location and Exclusive Services
With close proximity to local attractions like Eglise de Sacre Coeur de Jesus Church and Sacred Heart of Jesus, our hotel offers 27 guestrooms equipped with fireplaces and flat-screen TVs. Enjoy access to a business center, airport shuttle, and free parking during your stay. Book your stay at Hotel South Avenue for a memorable experience.

Important information:

* No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

5
Based on 2 reviews
Cleanliness: 2
Service: 3.5
Location: 10
Room Quality: 3
Amenities: 3.5
Value for Money: 5.5
Food and Beverage: 8.5
Overall Experience: 4
S
Syed • solo_traveller • in
9
Overall value for money
Pros:

Good and clean one

Cons:

Location is good staff are very friendly

2026-07-20 • via Nuitee
C
Chandramohan • couple • in
1
We booked and called the reception that we are running late, when we reached they said it was cancelled , no one called
2026-07-06 • via Nuitee
M
Murali • solo_traveller • in
8
2026-07-02 • via Nuitee
A
Abhi • solo_traveller • in
5
Cons:

We booked and checked in at late night, the guy at the reception was sleeping, which is pretty normal...
But I had to wake him up 6-7 times for him to finally get up from the couch he was sleeping and give us the room...
Toiletries were not in the room when we went there..
We didn't want to go through that waking him up task again.
And yeah, the TV is just for a name..
Neither did it have any channels nor was it art TV. At least they could use a firestick to turn that into a smart TV

2026-06-16 • via Nuitee
J
Jacob G Thomas • solo_traveller • in
2
Average hotel only location is good
Pros:

The location is great. Right opposite the railway station. Close to the beach and white town

Cons:

Rooms and bed linen are not clean. Looks like they are not cleaned. There were cockroaches in the room and in bathrooms. Service quality needs lot of improvement.

2026-06-13 • via Nuitee
K
Kiran Kumar • family_with_children • in
2
Pros:

Cockroch full in bathroom and sofa having dusty smell..sofa fully going down till floor...

2026-06-05 • via Nuitee
D
Daryl • solo_traveller • au
1
2026-06-02 • via Nuitee
B
Babulkar • solo_traveller • in
3
Sub-par
Cons:

The staff wasn't very helpful. I made a request 4 times, they said they'd provide it but I never recieved it. I had asked for a trash bag

2026-06-01 • via Nuitee
B
Binu • family_with_children • in
10
2026-05-28 • via Nuitee
B
Binu • couple • in
9
2026-05-05 • via Nuitee
S
Sudha • family_with_children • in
3
Never had such a bad experience like this
Pros:

Nothing to like in the premises.. Except the location of the hotel i.e., nearby railway station no advantages of staying there

Cons:

Didnt like the way the employees behaviour, their responsiveness, and the cleanliness of the rooms are also not good.

2026-05-02 • via Nuitee
D
Diamond • couple • in
10
Pros:

Hug

2026-04-17 • via Nuitee
M
madhan kumar • family_with_children • in
3
Room good... But hospitality was very poor
Pros:

Hospitality were very worst I faced... Even a single water bottle to they not give.

Cons:

Hospitality

2026-04-13 • via Nuitee
S
Shilpa • couple • in
10
Pros:

Staff

Cons:

.

2026-03-22 • via Nuitee
P
Pramod • family_with_children • in
10
Excellent
Pros:

Hotel is just 100 meter away and infront of Puducherry Railway station. Very spacious Room provided. Very comfortable stay. Attached Restaurant serves good food at night 10:45 pm.

Cons:

Bathroom exost fan was making noise throughout.

2026-03-17 • via Nuitee
V
Vijesh • family_with_children • in
9
2026-03-16 • via Nuitee
A
Arun • family_with_children • in
9
2026-03-14 • via Nuitee
D
Diamond • couple • in
10
Great
Pros:

Best

Cons:

May be rooms paints

2026-03-12 • via Nuitee
M
Melvin Rohit Christopher • family_with_children • in
1
One of the worst place
Pros:

Nothing

Cons:

The reception staff, room, airconditioner noise, room filled with mosquitoes, lift stinks, dirty bedsheets and pillow cover, rusted bathroom taps which have never been cleaned, the bucket and mug cannot be touched, all bathroom steel places are rusted, very poorly maintained place, even the water boiling machine is not cleaned

2026-03-04 • via Nuitee
D
Deshendran • solo_traveller • za
4
2026-02-25 • via Nuitee