Mercure Sunshine Coast Kawana Waters

Hotels
•
Mercure
8.6 (3086 reviews)
9 Florey Boulevard, Birtinya, Queensland , Kawana Waters , AU
+61 7 5334 9500

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable bed
Friendly staff
Cons:
Dirty rooms
Poor value for money
Inadequate amenities

Categories

Cleanliness
7.81
Multiple comments mentioned dirty rooms and inadequate cleaning.
Service
9.28
Mixed reviews on service; one staff was exceptional while others were not, overall decent experience.
Location
9.82
Convenient location mentioned positively multiple times.
Room Quality
8.27
Underwhelming room quality; needed updates and had issues.
Amenities
8.8
Amenities were average, with some issues noted, like broken caddy in shower.
Value for Money
7.26
Misleading information on room quality versus price, leading to dissatisfaction.
Food and Beverage
8.81
Mixed feedback; one staff member provided exceptional service, limited breakfast options.
Overall Experience
8.78
Some positive aspects but overshadowed by significant issues, particularly cleanliness and service problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Lake Side Accommodation
Mercure Sunshine Coast Kawana Waters offers a picturesque stay by the lake, just 2 km from the beachfront. Some rooms feature a cozy seating area, perfect for relaxation, and all rooms come with modern amenities including a private bathroom and a flat-screen TV with cable channels.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant, unwind at the terrace with serene views, and sip on your favorite drinks at the bar. Whether you're exploring the nearby beaches or simply enjoying the tranquil surroundings, this hotel offers the perfect blend of dining and relaxation options.

Convenient Location
Conveniently located north of Caloundra, with Mooloolaba and Caloundra just a few kilometers away, Mercure Sunshine Coast Kawana Waters provides easy access to popular attractions. With free WiFi, free private parking, and a 24-hour front desk, your stay is sure to be hassle-free.

Book now for a delightful stay at Mercure Sunshine Coast Kawana Waters!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MCY

Location

Guest Reviews

8.6
Based on 3086 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.82
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 8.78
A
Anne-Louise • solo_traveller • au
8
2026-09-19 • via Nuitee
S
Sue • extended_group • au
6
2026-09-17 • via Nuitee
T
terry • couple • nz
6
2026-09-16 • via Nuitee
L
Loleta • extended_group • au
10
2026-09-16 • via Nuitee
S
Simon • couple • au
7
2026-09-15 • via Nuitee
C
Curry • couple • au
9
2026-09-14 • via Nuitee
J
Jemima • couple • au
9
2026-09-13 • via Nuitee
J
Janet • couple • au
7
2026-09-13 • via Nuitee
D
Debbie • solo_traveller • au
8
2026-09-12 • via Nuitee
S
Stacey • solo_traveller • au
7
Pros:

Cleaniness

Cons:

The shower leaked on the bathroom floor.

2026-09-12 • via Nuitee
B
Briana • family_with_children • au
7
2026-09-12 • via Nuitee
S
SKARSTROM • solo_traveller • au
5
2026-09-11 • via Nuitee
A
Amber • family_with_children • au
8
Cons:

Aircon in bedroom didn’t work

2026-09-10 • via Nuitee
J
Jarrod • couple • au
3
2026-09-10 • via Nuitee
M
Macala • solo_traveller • au
9
2026-09-09 • via Nuitee
G
Glen • solo_traveller • au
10
2026-09-08 • via Nuitee
M
Mahon • solo_traveller • au
9
Good
Cons:

The toilet was used... the armchair full of spotsgoo

2026-09-08 • via Nuitee
S
Scott • couple • au
6
Pros:

Location was good for event we were attending

Cons:

Shower

2026-09-06 • via Nuitee
M
Maria Daniel • solo_traveller • nz
8
Pros:

Travelled with disabled adult. Parking superb. Acces to room awesome. Didn't request disability unit as only 1 night. Restaurant service awesome. Room beautiful, bed wonderful. Tv HUGE.

Cons:

Reception, attendant was sick, bad for customer service. Bathroom smelled terrible. Shower, water ran outside of shower area all over the floor. Had to use the towels to mop up excess water. Aircon noisey, very very noisey, was hard to sleep.

2026-09-06 • via Nuitee
M
Moralis • solo_traveller • au
10
Pros:

The location

Cons:

Nothing

2026-09-05 • via Nuitee