Mercure Sunshine Coast Kawana Waters

Hotels
•
Mercure
8.6 (2971 reviews)
9 Florey Boulevard, Birtinya, Queensland , Kawana Waters , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable bed
Friendly staff
Cons:
Dirty rooms
Poor value for money
Inadequate amenities

Categories

Cleanliness
7.81
Multiple comments mentioned dirty rooms and inadequate cleaning.
Service
9.28
Mixed reviews on service; one staff was exceptional while others were not, overall decent experience.
Location
9.82
Convenient location mentioned positively multiple times.
Room Quality
8.27
Underwhelming room quality; needed updates and had issues.
Amenities
8.8
Amenities were average, with some issues noted, like broken caddy in shower.
Value for Money
7.26
Misleading information on room quality versus price, leading to dissatisfaction.
Food and Beverage
8.81
Mixed feedback; one staff member provided exceptional service, limited breakfast options.
Overall Experience
8.78
Some positive aspects but overshadowed by significant issues, particularly cleanliness and service problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Lake Side Accommodation
Mercure Sunshine Coast Kawana Waters offers a picturesque stay by the lake, just 2 km from the beachfront. Some rooms feature a cozy seating area, perfect for relaxation, and all rooms come with modern amenities including a private bathroom and a flat-screen TV with cable channels.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant, unwind at the terrace with serene views, and sip on your favorite drinks at the bar. Whether you're exploring the nearby beaches or simply enjoying the tranquil surroundings, this hotel offers the perfect blend of dining and relaxation options.

Convenient Location
Conveniently located north of Caloundra, with Mooloolaba and Caloundra just a few kilometers away, Mercure Sunshine Coast Kawana Waters provides easy access to popular attractions. With free WiFi, free private parking, and a 24-hour front desk, your stay is sure to be hassle-free.

Book now for a delightful stay at Mercure Sunshine Coast Kawana Waters!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MCY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2971 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.82
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 8.78
M
matthew • solo_traveller • au
6
Pros:

Great bed and blackout curtains.

Cons:

Bathroom filthy and covered in soap scum. Shower door hanging off.

2026-06-20 • via Nuitee
A
ALFRED EDWIN • couple • au
10
Staff were amazing, went above and beyond to help us.
Pros:

Great place. Staff were super helpful and friendly.

Cons:

Shower was not great.

2026-06-16 • via Nuitee
T
Tania • solo_traveller • au
9
2026-06-15 • via Nuitee
S
Shannon • family_with_children • au
6
2026-06-15 • via Nuitee
M
Martin • solo_traveller • au
10
.
Pros:

.

Cons:

.

2026-06-15 • via Nuitee
R
Richard • solo_traveller • au
5
Pros:

Location

Cons:

Shower as the water came running out to the toilet afterwards and was all over bathroom floor
It was stuffie as you couldn't adjust the temp on the aircon and there was no windows to open

2026-06-14 • via Nuitee
J
Joanne • solo_traveller • au
8
2026-06-14 • via Nuitee
L
Leticia • extended_group • au
7
Pros:

Good location- clean and comfy beds

Cons:

Shower flooded the whole bathroom every time someone used it- needed a proper door/ extra drain.

2026-06-14 • via Nuitee
A
Anthony • solo_traveller • au
7
2026-06-14 • via Nuitee
M
Moshin • solo_traveller • au
7
Pros:

Water view from the room was nice. Good parking option just by the entrance.

Cons:

Limited facilities, no gym. Breakfast options in the buffet is limited/small.

2026-06-14 • via Nuitee
W
Wayne • couple • au
7
2026-06-14 • via Nuitee
M
Marika • extended_group • au
5
Good.
Pros:

Comfortable and a good size.

Cons:

Shower water went everywhere. Created a huge puddle on floor including floor mat. Scale on tiles not safe.

2026-06-13 • via Nuitee
F
Fahad • solo_traveller • au
5
Average.
Pros:

Location was great

Cons:

Facilities were poor.
No water in fridge
Staff not helpful
Reception won’t pick phone.

2026-06-13 • via Nuitee
C
Chelsea • family_with_children • au
9
Very friendly. Mostly clean.
Pros:

It was really clean (the bathroom was okay). But the staff were nice and our room was lovely,

Cons:

The bathroom had a weird design with the bathroom door opening into the shower and the water from the shower went everywhere. It was 24 degrees in the room when we got in, I know it was getting cooler but it was so hot, we have to turn it down.
Not really enough parking when it’s busy.

2026-06-13 • via Nuitee
T
THRELFALL • couple • au
10
2026-06-13 • via Nuitee
M
Michael • solo_traveller • au
10
2026-06-11 • via Nuitee
S
Shannon • couple • au
9
Love the sunny coast
Pros:

Quiet location

2026-06-11 • via Nuitee
K
Klair • solo_traveller • au
8
2026-06-11 • via Nuitee
R
Robert • solo_traveller • au
8
Always great staying here - consistently professional staff, consistently clean, comfortable rooms.
Pros:

.

Cons:

.

2026-06-10 • via Nuitee
P
Paul • solo_traveller • au
5
Nice room, but expensive for bathroom issues
Pros:

Close to hospital, comfortable bed,

Cons:

Bathroom flooded every time you had a shower, water over every inch of the floor , very slippery on tiles when using toilet. All bath towels used to try and catch water. Notified reception , knew about problem but didn’t care , they said a few room were like that.

2026-06-09 • via Nuitee