The Queens Hotel

Hotels
8 (2637 reviews)
The Promenade , Penzance , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Outdated decor
Limited amenities
Small TV size

Categories

Cleanliness
7.39
Some reviews mention the room quality but note that bathrooms could be more modern.
Service
8.36
Multiple mentions of friendly and helpful staff throughout the reviews.
Location
8.9
Consistently positive sentiment regarding the hotel's location with stunning views.
Room Quality
7.85
Rooms described as elegant with good views, but some concerns about decor and size.
Amenities
7.38
Amenities noted but some aspects like outdated interiors could use improvement.
Value for Money
7.84
Some reviews suggest it's slightly pricey for the facilities offered.
Food and Beverage
8.39
Breakfast options and quality were frequently praised by guests.
Overall Experience
7.86
General consensus of a pleasant stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Stunning Sea Views
Located by Penzance beach, The Queen's Hotel offers picturesque views of Mount's Bay, St. Michael's Mount, and Newlyn Harbour from its restaurant. Some rooms also provide stunning sea views, perfect for a relaxing stay by the coast.

Delicious Dining Experience
Guests can enjoy complimentary full English and continental breakfasts with a sea view at the dining room. The Promenade Restaurant serves freshly caught seafood, fish, and locally sourced produce, accompanied by an extensive wine list, ensuring a delightful dining experience.

Convenient Amenities
The hotel provides free parking, an on-site hair & beauty salon, and free Wi-Fi in all rooms. With an en suite bathroom and tea/coffee making facilities in each room, guests can enjoy a comfortable and convenient stay at The Queen's Hotel.

Book your seaside getaway at The Queen's Hotel today!

Important information:

Bar is closed from 2027-02-01 until 2026-12-18
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NQY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2637 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
E
Elizabeth • extended_group • ca
8
We thoroughly enjoyed our stay at the fabulous Queen’s Hitel in beautiful Penzance.
Pros:

The location was fantastic. We enjoyed daily walks along the boardwalk views from the dining room and easy access to trains and buses. We enjoyed the classic art and decor and the breakfasts were fabulous.

Cons:

Dining room staff seemed to be stretched to the limit, especially in the morning.

2026-06-13 • via Nuitee
B
bruno • solo_traveller • ch
6
2026-06-13 • via Nuitee
J
Jackie • couple • gb
6
it was okay
Pros:

The location
The reception staff

Cons:

service at breakfast
the location of the room

2026-06-13 • via Nuitee
M
Mariann • solo_traveller • no
3
Kommer ikke til å anbefale
Pros:

Beliggenhet og imøtekommende personale
Godt frokosttilbud

Cons:

Dårlig renhold, særlig i fellesområdene
Kaotisk i frokostsalen

2026-06-12 • via Nuitee
J
Judith • solo_traveller • ch
8
Pros:

Das Zimmer war geschmakvoll und bequem eingerichtet, der Blick aufs Meer sensationell.
Ein historisches Hotel. Das Personal war freundlich und hilfsbereit.

Cons:

Ein historisches Gebäude bedeutet meistens auch hohen Renovationsbedarf. Der Trittschall aus einem Nachbarzimmer war störend.

2026-06-12 • via Nuitee
A
Angus • couple • gb
5
2026-06-12 • via Nuitee
J
John • extended_group • gb
7
Very adequate for our purposes.
Pros:

Very helpful staff

Cons:

Double room a bit small with only a bedside table/locker on one side. A small re-arrangement of the other furniture would have allowed room for a second bedside table.

2026-06-12 • via Nuitee
Y
Yan • couple • gb
6
OK- only just
Cons:

Poor WiFi. Tv visual not working.

2026-06-11 • via Nuitee
Åse Karin • couple • no
5
Ikke tilfredsstillende etter mine forventninger
Pros:

Beliggenheten, hyggelig personale

Cons:

Kaldt på rommet, ikke mulig å få varme i radiatoren. Lenge å vente på frokosten.

2026-06-11 • via Nuitee
Y
Yuhang • solo_traveller • gb
9
Pros:

Absolutely loved my stay here.

The staff were genuinely friendly and helpful. My train was heavily delayed and I didn't arrive until well after midnight, but the reception team still gave me a warm welcome and handled the check-in patiently. The breakfast staff were equally lovely and always happy to answer my endless questions about the local area and the menu.

The location and sea views are exceptional. Falling asleep to the sound of the waves outside the window was incredibly relaxing. As someone who often struggles with anxiety and insomnia, I was amazed to find myself sleeping for over nine hours. Waking up to clear blue skies and looking out across Mount's Bay was one of the highlights of my trip.

Breakfast was excellent too. The kippers deserve a special mention – not something you see often these days, but absolutely delicious and a lovely reminder of the great British seaside tradition.

A proper Cornish seafront hotel with character, stunning views and fantastic staff. Highly recommended.

Cons:

Perhaps the hotel should clean my room daily during my stay?

2026-06-10 • via Nuitee
A
Agnes • solo_traveller • at
8
Pros:

Wir hatten ein tolles Zimmer mit Meerblick.
Sehr geräumig.
Das Hotel ist ein altes Gebäude.

Cons:

Zum Zimmer gelangte man durch einige schmale Gänge, nachden wir beim Aufzug ausstiegen. Ist etwas schwierig mit den Koffern.

2026-06-09 • via Nuitee
Y
YUETAO • solo_traveller • gb
9
Comfortable and burden release
Pros:

It’s very close the bus station and train station , probably 20mins by walking along the seaside. The most impressive thing is having breakfast with the beautiful sea view outside. The hotel staff is always available for you, they are very patient and very kind! The room is very clean, quiet as well ! It’s worthy the money!

Cons:

Nothing

2026-06-09 • via Nuitee
C
Christopher • solo_traveller • gb
10
A perfect hote Victorian Hotel overlooking the sea.
Pros:

I have stayed at the Queens Hotel previously so it was an easy choice to stay with them again. It is a delightful Victorian Hotel, inclusive of sash windows and high ceilings, with décor to match. It has amazing views across the promenade to the open sea.

Cons:

Nothing. It was perfect..

2026-06-09 • via Nuitee
A
alotow1664 • Couples
8
Splendid location, get a room with a sea view, needs renovating inside, lovely staff.
Pros:

Great site on the seafront, and definitely pay (extra if necessary) for a sea view room, and ideally one with a bay window. Yes, as others have commented, the decor and fittings definitely need renewing. That said, being a privately owned hotel it has a friendly family atmosphere, and the staff are cheeful, friendly and helpful.

2026-06-06 • via Tripadvisor
U
U9061RWanna • Solo travel
8
Happy to return
Pros:

I stayed here on a Monday night and the following Friday. Overall, I would definitely return as my rooms were comfortable and the hotel is in a great location on the seafront. There is a restaurant, which has a lovely sea view, but I didn't use it. The rate I paid was very reasonable and included breakfast. I didn't have time to eat it on my second stay as I was getting an early train, but I had been planning on having breakfast during my first stay, however I was dismayed to be told on arrival that I needed to book a slot for a hot breakfast, which was served from 7am, and that the earliest time that wasn't fully booked was 7:30. This didn't work for me as I was catching the ferry, although I was advised I could help myself to the cold buffet. This was a disappointment as I would have been happy to select a time for breakfast when I booked. Overall, a good experience and I'd be happy to recommend the hotel.

2026-06-06 • via Tripadvisor
N
Neil • solo_traveller • ca
6
Memorable building, too expensive for what it offers
Pros:

Its a classic memorable building

Cons:

The coffee, if cafes do geeat coffee, yours was awful

2026-06-06 • via Nuitee
K
kay • family_with_children • gb
9
Lovely room
Pros:

Excellent room

Cons:

Nothing

2026-06-06 • via Nuitee
B
Bridget • solo_traveller • gb
9
Pros:

A good location with great views. Staff were very helpful and friendly.

Cons:

Unfortunately the lifts were out of order and we were on the third floor. Generally looking a little tired compared to our stay there many years ago

2026-06-06 • via Nuitee
P
Peter • solo_traveller • nz
5
The room was best described as functional for an overnight stay, but it certainly wouldn’t be ideal for a long period in
Pros:

Location. a clean, comfortable bed

Cons:

I had a very pokey room. It would be helpful to have a little bit of art on the wall. I didn’t think this room was good value.

2026-06-06 • via Nuitee
J
jillcC8084HQ • Friends getaway
10
Last minute stay
Pros:

My friend and I moved to this hotel after a disaster with our first accommodation booking.
The hotel staff are friendly and helpful,allocating us a twin sea view room which was comfortable and clean.
We very much enjoyed the view,despite the rain and our seagull visitors on the window sill were lovely.
Breakfast was also everything you could want with hot food brought to your table, nothing to complain about.
Overall, a wonderful stay and I would not hesitate to encourage others to do the same.

2026-06-04 • via Tripadvisor