The Queens Hotel

Insgesamt ist das Hotel in die Jahre gekommen. Einige Dinge müssten dringend erneuert werden, zum Beispiel die Fußböden im Restaurant und im Foyer.

To me, it did not seem anything like good value for the money spent for accommodation, meals in the Restaurant and drinks from the bar. It gives off an aura of being somewhat dated with its fixtures and fittings. We were also put off by the amount of stairs leading to our room. Some had carpet fraying at the edges and the carpet in our otherwise spotlessly clean room was stained.

It was too hot in the bedroom. A fan was provided but didn’t really cool the room. It was an exceptionally hot night though.

Toaletten fungerade inte så bra, men det påtalade vi.

The staff worked so hard but they were not enough of them. The kitchen was too far away for the service to work.

Es ist nur ein drei Sterne Hotel, man muss also Abstriche machen, aber es ist wenig „Zug“ drin. Das Frühstücksbuffet war (übersichtlich -ok), oft „abgegessen“. Manchmal fand man nicht einen neu eingedeckten Tisch. Beim Check-in wurden wir informiert, dass der Zimmerservice erst nach drei Tagen kommen würde. Wir machten (weil wir das immer machen) unser Bett selber und deshalb wurde unser Bett erst nach fünf Tagen, und auf mehrere Nachfragen, frisch bezogen. Das geht eigentlich nicht, wenn man bedenkt, was die Zimmer kosten.

Very small single room, lots of stairs, ancient plumbing. Awful service at breakfast

Noisy doors slamming especially at night

1)This year I was visiting friends for Mazey weekend. I had also booked a room for my Daughter and her friend from Thurs- Sat. My Daughter was due to arrive at 2pm on the Thurs. I spoke to reception prior to her arrival to see if my Daughter's room would be available early. The receptionist was very pleasant and said she would check when my daughter arrived. I met my Daughter at reception at 2pm.
A different receptionist was on desk as the earlier pleasant lady was sorting another customer out. The other receptionist just stated "Check in is at 4pm". I acknowledged that I knew this but that I had spoken earlier to her colleague and she had told me she would check. The receptionist then just repeated "Check in is at 4pm". I told my Daughter and her friend just to put their bags and freshen up in my room (after their 400 mile drive).
I was disappointed by the tone of the receptionist.
2) I appreciate that the Queens is an old building but perhaps , as Summers are getting hotter, maybe it is time to start looking at Air Conditioning. I fully appreciate that fans had been placed in all the rooms and throughout the hotel but cost of powering fans will far outweigh AC.
3) I noticed a change at breakfast this time with when you get your tea/coffee at breakfast. For the past 5-6 visits the hot beverages would be served first. However, on this visit it was served with the breakfast. I personally prefer to receive my coffee first but understand this could just be personal choice.

Room was poorly ventilated. Pillows very poor quality, flat probably old.

Meal service slow and had to ask for marmalade at breakfast time. Can as a dollop in a cup.
Bedroom comfy but drains smell in bathroom and flush had to be repeated