WoodSpring Suites Richmond West I-64

Nothing lady in the front was super sweet but the hotel was extremely dirty roaches everywhere

The place was disgusting. After being hit with the smell of weed during check in, we went to our assigned room and walked right back out again. The room was dirty, moldy, damp, smelly and that was before I checked the beds. We did not stay, and because the cost was non-refundable, were left out of pocket. The whole experience was aweful and I would heartily recommend that no one stays there.

If I could give minus points, I would.

Location

Nothing, the room needs to be repaired and/ or remodeled, the condition of room furnishings was horrible. Morning could not come fast enough for me to leave.

The amenities and location

I like the location

How convenient it is to work and restaurants.

Nothing at all.

Convenient location

Do not stay at this hotel there are thieves in the staff is unhinged and unprofessional. Krystalll is the worst employees they’ve ever had and needs to get fired immediately for lack of professionalism.

Nice place

Worst experience ever. Management just flat out lied about things. Dirty water dripping down from the bathroom above our room and they couldn't even provide towels to clean up the mess. When I brought it to their attention, they said they'd fix it by the next day. It was much worse the next day as nobody had even looked at it.
Worse, the water was now dripping down through walls (with electrical outlets on them!) and into the main sleeping area.

Shanita (manager) would just flat out lie about things. I asked her for a break on the bill as I essentially was acting as maintenance for my stay, rotating out trash cans to collect the water so it didn't go down another floor. She said they couldn't adjust the bill at all, she didn't have authority. I'd have to talk to Choice. I called Choice and they basically said Shanita was lying to avoid refunding any money. Tried calling back for 3 weeks and Shanita was always "away from the front desk." The last time I could even hear her telling the person at the desk phone to say she was in a meeting! When I called the desk person out on it, Shanita got on the phone and started yelling at me when I told her I was going to write up a review.

Avoid this hotel at all costs. I've included a video of the brown water dripping from above that went on for the 2 days I was there. Had to empty them numerous times.

Only reason I didn't switch hotels was there was a huge event going on and everything else was booked full. I asked her to switch my room, but the only other room was in worse shape (disgusting) and the window A/C unit was broken.

Just a train wreck of a hotel.

Front desk Javon was great!

The rooms are Clean and comfortable, there's a kitchenette area , minor to Zero damage to the rooms , pet friendly and the Staff is always Helpful and Nice. Also there is wifi and a full refrigerator, definitely one of my best stays , I'd recommend !!