Guest Urban Hotel Design Pinheiros

Hotels
8.1 (359 reviews)
Rua Lisboa, 493, Cerqueira César , Sao Paulo , br
+55 11 3081-5030

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Garden
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Courteous atmosphere
Cons:
Cleanliness issues
Small room sizes
Limited breakfast options

Categories

Cleanliness
5.81
Multiple reviews indicate issues with cleanliness, including a dirty air conditioning unit and poor quality towels.
Service
9.28
Most reviews described service as attentive, though there was one negative mention about a specific staff member.
Location
9.82
Several reviews praised the hotel's excellent location, close to restaurants and metro stations.
Room Quality
6.77
Reports of small rooms and issues with light infiltration affected the overall room quality rating.
Amenities
7.8
Amenities were mentioned as sometimes lacking, with reports of unrefreshed supplies.
Value for Money
8.76
Generally perceived as a good value relative to the location, despite some room quality issues.
Food and Beverage
7.81
The breakfast was noted as having limited options, affecting the food and beverage experience.
Overall Experience
8.78
Mixed experiences reflected in reviews, but many appreciated the location and ambiance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:40

Property Description

Luxurious Accommodation
Guest Urban - Hotel, Arte e Eventos in Sao Paulo offers free WiFi, a sun terrace, and an on-site bar. The rooms feature flat-screen TVs and private bathrooms for your comfort.

Convenient Location
Situated near popular attractions like Jardins district, Paulo Machado de Carvalho Stadium, Italy Consulate, and Center 3 Shopping Mall, this hotel is perfect for exploring the city.

Exceptional Services
With a 24-hour front desk, online check-in options, and 24-hour concierge and security services, Guest Urban ensures a seamless and secure stay for all guests.

Book your stay at Guest Urban - Hotel, Arte e Eventos for a memorable experience in Sao Paulo!

Important information:

Please note that breakfast is served from 7:30 to 9:30.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 359 reviews
Cleanliness: 5.81
Service: 9.28
Location: 9.82
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.78
F
fanny • couple • fr
9
2026-07-20 • via Nuitee
L
Luís Felipe • couple • br
10
2026-07-20 • via Nuitee
S
Stephany • couple • br
10
Incrível
Pros:

Todos são muito atenciosos. Chegamos antes do check in e pudemos deixar as malas na recepção. Quando deu o horário do checkin, a própria equipe levou nossas malas para o quarto! Muito solícitos e educados. A moça que prepara o café da manhã é um amor.

Cons:

Apenas a questão do chuveiro não ser junto com a área do banheiro/pia.

2026-07-19 • via Nuitee
A
Ana Claudia • solo_traveller • br
10
Pros:

Tudo

Cons:

Nada

2026-07-15 • via Nuitee
P
pedro • couple • ca
7
2026-07-13 • via Nuitee
C
Claudia • solo_traveller • br
6
2026-07-13 • via Nuitee
I
Inez • couple • nl
8
Heel fijn verblijf!
Pros:

Mega goede locatie met veel barretjes en marktjes eromheen. Heel aardig personeel, schone kamers en lekker ontbijt!

Cons:

De kamer is niet ruim. Weinig loopruimte.

2026-07-13 • via Nuitee
A
Alvise • couple • it
8
2026-07-12 • via Nuitee
V
Valerie • family_with_children • ch
7
Recommended for travellers on a budget
Pros:

Great location and price for value, very friendly & helpful staff

Cons:

Room was rather small and humid

2026-07-11 • via Nuitee
T
Tatiana • solo_traveller • br
10
2026-07-09 • via Nuitee
P
Prado • solo_traveller • br
9
2026-07-09 • via Nuitee
D
Daniela • solo_traveller • fr
7
hotel in a nice location with basic comfort
Pros:

The area, safe and very nice and cause place for breakfast

Cons:

Room number 7. You cannot close the window properly so during winter it can be close. It is also quite pricy for the small room. I have paid deluxe to be in a bigger room but in the end the room doesn’t even have a small wardrobe. Just a very small hangers.

2026-07-07 • via Nuitee
E
ELIAS • couple • br
10
2026-07-07 • via Nuitee
A
Adrian Thomas • solo_traveller • gb
7
Pros:

Location is great

Cons:

Lots of mosquitoes

2026-07-06 • via Nuitee
R
Rafael • solo_traveller • br
10
Pros:

Plantas decorativas e padrão vintage e industrial

2026-07-06 • via Nuitee
C
Cristiana • solo_traveller • br
10
Superou todas as expectativas
Pros:

O hotel é uma delícia. Uma casa cheia de charme no coração de Pinheiros. Bem localizada, com atendimento impecável por conta da equipe super gentil e prestativa. Limpo, bonito e confortável.

Cons:

Nada. Não encontrei nada que não gostasse.

2026-07-05 • via Nuitee
L
Lauren • couple • us
9
Great location!
Pros:

Great location and friendly staff! The rooms are exactly as pictured - they are a tight squeeze. Loved the garden and how it is offset from the road. Very relaxing and quiet location in São Paulo.

2026-07-03 • via Nuitee
C
cristina • solo_traveller • pt
6
2026-07-03 • via Nuitee
C
Claudia Maria • family_with_children • br
10
Pros:

Localização excelente, as meninas de serviço muito prestativas

2026-07-02 • via Nuitee
M
Maristela • couple • br
8
Ótima experiência
Pros:

Bonito local, meio rústico, mas cada detalhe pensado na imagem que eu ke quer passar, gostei da natureza presente, café, a atendente que ficou no café, ovos fritos na hora, bem bacana. Boa proposta na arquitetura, diferente de hotel tradicional, vale a experiência muito

Cons:

Mais em relação a escolha do check in e checkout, fixo os horários, não é flexível!

2026-07-02 • via Nuitee