Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Great food
Cons:
Noisy at night
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.38
Some reviews mentioned dirty kettles and tired decor.
Service
9.05
General sentiment of helpful and courteous staff, despite some minor issues.
Location
9.39
Well-liked location with beautiful views and pet-friendly.
Room Quality
8.64
Rooms generally appreciated but mentioned tired decor in some cases.
Amenities
8.37
Limited facilities mentioned, such as lack of fridge in bedrooms.
Value for Money
8.53
Some reviews noted that the price for certain meals was not justified.
Food and Beverage
8.88
Food quality seems high with some specific praises, but some meals were considered overpriced.
Overall Experience
9.15
Overall experiences were largely positive with a few notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:34

Property Description

Stunning Waterfront Views
The Waterside Hotel, a luxurious four-star property in West Kilbride, offers breathtaking panoramic views of the Isle of Arran.

Elegant Accommodations
Featuring 23 rooms, suites, and a penthouse, each elegantly designed with a New England/Cape Cod theme. Most rooms provide stunning views of the Clyde and Isle of Arran, while some overlook the picturesque Ayrshire countryside.

Modern Amenities and Dining
Guests can indulge in complimentary toiletries, SMART TVs, and enjoy the hotel's restaurant, sun terrace, and bar. Free WiFi is available throughout the property, ensuring guests stay connected during their stay.

Experience serenity and luxury at The Waterside Hotel - book now for an unforgettable waterfront retreat!

Important information:

Please note that bookings for breakfast and dinner are essential. You can book this by contacting the hotel or by leaving a comment in the special request box.

Please note that all suites are only accessible via stairs.

Please note that check-in is at 15:00 and check-out is at 10:00 for the following room: Suite with Sea View.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Location

Guest Reviews

8.8
Based on 2737 reviews
Cleanliness: 8.38
Service: 9.05
Location: 9.39
Room Quality: 8.64
Amenities: 8.37
Value for Money: 8.53
Food and Beverage: 8.88
Overall Experience: 9.15
J
Juliette • couple • gb
10
2026-10-17 • via Nuitee
J
Janie • couple • gb
10
Perfect
Pros:

The location was perfect. The room was well presented and the decor was consistent throughout the hotel. The food was first class and varied. All staff were extremely helpful and friendly.

Cons:

Don't think anything was wrong

2026-10-17 • via Nuitee
A
Ann • couple • gb
5
Poor
Pros:

The location is beautiful.

Cons:

The food at night was not great. Wasn’t told until ordered and then told we don’t have item. The room had stains on bed and toilet brush was filthy did ask to have it changed. But they just added bleach. Stayed a few times wouldn’t rush back.

2026-10-16 • via Nuitee
D
Desiree • couple • de
7
2026-10-16 • via Nuitee
E
Ellie • couple • gb
9
Pros:

Great for dogs

Cons:

No fridge in room, would be good to put dog food in and juice

2026-10-16 • via Nuitee
M
Martin • couple • us
10
Pros:

Great place and staff were great.

Cons:

Price for a wee overnight for a wee brake from the kids is a tad expensive.

2026-10-16 • via Nuitee
Y
Yvonne • couple • gb
10
2026-10-15 • via Nuitee
R
Ryan • couple • gb
10
2026-10-15 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-10-15 • via Nuitee
S
Sarah • couple • gb
9
2 night stay at The Waterside.
Pros:

Views are stunning, beautiful room and bathroom, comfortable bed, great spa and very nice breakfast.

Cons:

Evening meal took a very long time. When it came, my meal was good but my sister's steak pie had quite a strong odour/taste/texture, strange. We did get a complimentary drink for the long wait, which was appreciated.

2026-10-14 • via Nuitee
C
Colin • couple • gb
9
2026-10-14 • via Nuitee
A
ANDREW • couple • gb
8
Pros:

The setting after a stormy night was ideal with impressive views over a white capped sea!

Cons:

Being in a corner room the sound of the wind made the room noisy! Not your fault!

2026-10-13 • via Nuitee
C
Claire • couple • gb
9
Beautiful hotel restaurant and rooms. Reception staff couldn’t have been more helpful. Restaurant staff were nice but I
Pros:

Location and cleanliness plus the spa. We had a hot tub on our balcony. And enjoyed beautiful views.

Cons:

Dog poop bin right outside our restaurant window seat. Where dog squatted and (only) peed. We are a dog friendly nation but this was literally rubbing our faces in it!

2026-10-13 • via Nuitee
E
Emma • couple • gb
10
2026-10-12 • via Nuitee
M
Murray • solo_traveller • gb
10
Pros:

Loved it all i did a solo overnight and spa and felt so welcone

2026-10-12 • via Nuitee
L
Laura • couple • gb
6
Nice location, poor customer service
Pros:

The property is in a lovely location and is a modern fresh hotel.

Cons:

Our outdoor patio had not been cleaned and there was broken glass on the patio table with shards of glass everywhere and on the ground. The table also had drink stains on it.
The food in the restaurant was very poor with king prawns over cooked and like rubber bullets. The cost of the food has risen considerably since our last visit.
It was our 30th wedding anniversary and our friends had arranged a bottle of rose champagne. The server started pouring the champagne for us and did not tilt the glass so it over spilled all over the table, he left to get a cloth. When starting the second glass my husband suggested tilting the glass but he replied “we are told to leave the glass on the table” so the exact same thing happened again!!! This was an £80 bottle of champagne and a gift. I think the service was totally unacceptable and he was quite matter of fact and not apologetic…. Very poor!!!
We had a spa day the next day which was excellent. The staff, service, value for money were all 100% better than the hotel. We have stayed at the hotel several times but would now not return. The spa is a definite to return.

2026-10-12 • via Nuitee
C
charles • couple • gb
10
2026-10-12 • via Nuitee
K
Kirsty • couple • gb
10
amazing 2 nights spend here ..😘
Pros:

it’s so nice cosy just everything about it

Cons:

There was nothing not to like the place is beautiful will be back

2026-10-12 • via Nuitee
E
Esther • extended_group • gb
10
2026-10-11 • via Nuitee
E
Esther • couple • gb
10
Will definitely be back!
Pros:

Stunning views, great hotel and lovely helpful staff!

2026-10-11 • via Nuitee