BbyC HOTEL Kusatsu

Hotels
7.2 (244 reviews)
Kusatsu 464-34 , Kusatsu , JP

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Low cost of accommodation
Good value for money
Cons:
Inadequate service
Cleaning issues
Poor food quality

Categories

Cleanliness
6.66
Several complaints regarding the state of the bathrooms and overall cleanliness.
Service
6.63
Mixed reviews; some staff were friendly, but others were rude and dismissive.
Location
7.67
Location was noted as a disadvantage; however, some guests enjoyed the distance from local attractions.
Room Quality
7.32
Rooms were noted as outdated but spacious.
Amenities
7.65
Public baths are a highlight, though the hotel is quite dated.
Value for Money
8.11
Many found the price reasonable for what was offered.
Food and Beverage
6.66
Food quality varied, with some dishes being less than satisfactory.
Overall Experience
6.93
Overall dissatisfaction due to service and cleanliness overshadowed some positives!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:01

Property Description

Hot Spring Retreat in Kusatsu

Serenity and Comfort: Escape to Hotel New Koyo and immerse yourself in traditional Japanese-style rooms with stunning mountain views. Relax on tatami flooring and cozy futon bedding while enjoying modern amenities like a flat-screen TV and complimentary green tea.

Relaxation and Recreation: Indulge in the rejuvenating hot spring baths on the property or showcase your singing skills in the karaoke room. The 24-hour front desk offers luggage storage, ensuring a hassle-free stay.

Culinary Delights: Treat your taste buds to a variety of lavish buffets featuring Western, Japanese, and Chinese cuisine for breakfast and dinner. A culinary journey awaits at Hotel New Koyo.

Experience tranquility and luxury at Hotel New Koyo. Book your stay now for an unforgettable getaway.

Important information:

Breakfast is available from 7:00 AM to 9:30 AMThis property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.2
Based on 244 reviews
Cleanliness: 6.66
Service: 6.63
Location: 7.67
Room Quality: 7.32
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 6.66
Overall Experience: 6.93
タイヨウ • couple • jp
10
2026-09-19 • via Nuitee
N
Nao • solo_traveller • jp
10
2026-09-19 • via Nuitee
A
Aya • extended_group • jp
9
安いのに満足感しかない
Pros:

とても清潔感があり、貸出品の品揃えが素晴らしかった点

Cons:

卓球の時間が短い点

2026-09-18 • via Nuitee
S
Setsuko • solo_traveller • jp
1
もう泊まらない
Pros:

清潔

Cons:

うるさい客への対応

2026-09-18 • via Nuitee
M
MASAYO • solo_traveller • jp
8
2026-09-18 • via Nuitee
S
SID974 • solo_traveller • fr
10
Séjour agréable
Pros:

La chambre, le petit déjeuner, les bains publics et surtout le personnel .

Cons:

Rien.

2026-09-17 • via Nuitee
K
Kirin • couple • jp
10
2026-09-17 • via Nuitee
A
Andrei • couple • us
10
Great stay, nice Mountain View and short downhill walk to center of town.
Pros:

Easy self check in and check out.

Cons:

The breakfast time slot and having to schedule it the day before.

2026-09-15 • via Nuitee
A
Almeric • family_with_children • sg
9
2026-09-15 • via Nuitee
T
TAKEYOSHI • couple • jp
9
2026-09-14 • via Nuitee
A
ATSUKO • couple • jp
6
Pros:

お部屋が広くゆったり過ごせた

Cons:

湯畑までが微妙に遠いのと、帰りの登り坂がきつかった。朝一番乗りで大浴場に入ったが床にゴミが落ちていたのが気になった

2026-09-14 • via Nuitee
浅野 • couple • jp
8
スマート
Pros:

綺麗

Cons:

ないけど、若い子がルールキーを持たずに出たらしく、スタッフがいないから、どうしたらいいか分からず困っていたのが印象的だった

2026-09-14 • via Nuitee
C
coen • solo_traveller • be
8
2026-09-13 • via Nuitee
S
Shogo • extended_group • jp
9
2026-09-12 • via Nuitee
A
Atsushi • extended_group • jp
10
2026-09-11 • via Nuitee
T
Tsuchiya • extended_group • jp
9
2026-09-11 • via Nuitee
S
Shintaro • family_with_children • jp
9
Great new hotel in a very traditional city.
Pros:

Very clean, abundant amenities, easy to navigate self-services and a nice hot spring area. Close enough to the city center.

Cons:

Nothing much. If I had to say, the route to the city center was rather hilly, but it shouldn’t be an issue if you are okay with walking.

2026-09-11 • via Nuitee
D
Daniel • solo_traveller • il
8
2026-09-10 • via Nuitee
S
Sho • family_with_children • jp
9
食事以外は満足
Pros:

キレイ、温泉が良い

Cons:

ご飯がシンプル、食事の際に使用する紙コップが試飲かというくらい小さかった。

2026-09-10 • via Nuitee
O
Okada • couple • jp
8
キレイ
Pros:

リニューアルしたてで部屋、施設がキレイ
温泉、サウナもあり満足
チェックイン、アウトがスムーズ
割引価格でしたのでコスパが良い

Cons:

普通のビジネスホテルにはあるサービスかなかった。
部屋にドリンクカップがない
コーヒー、お茶など部屋で飲める用なものがなかった。
朝食バイキングがパン類がまったくなかった。
米が美味しいなかった。

2026-09-09 • via Nuitee