The Resident Victoria

Hotels
9.6 (2813 reviews)
10 Palace Place , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Reasonable price
Cons:
No breakfast options
Some rooms may be small

Categories

Cleanliness
9.62
Rooms are very clean and spotless based on multiple reviews.
Service
10
Staff were incredibly friendly and attentive, providing excellent service.
Location
10
Great location near attractions, safe neighborhood.
Room Quality
9.42
Rooms were described as comfortable, although some had concerns about size for certain types.
Amenities
9.42
Facilities mostly praised, with minor mention of lacking breakfast options.
Value for Money
9.92
Price was considered very reasonable for the quality of stay.
Food and Beverage
8.42
No breakfast provided, but kitchen options present in rooms.
Overall Experience
10
Overall very positive experiences noted throughout.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:28

Property Description

Luxurious Accommodations

Experience modern and comfortable rooms at our hotel in the heart of London. Each room features a sleek bathroom, convenient amenities, and a Nespresso machine for your enjoyment.

Convenient Location

Located just steps away from Buckingham Palace, our hotel offers easy access to iconic landmarks such as St James's Park and Westminster Abbey. Explore the best of London right at your doorstep.

Exceptional Service

Our 24-hour front desk is always available to assist you during your stay. Enjoy free WiFi throughout the property and make the most of your visit to London with our attentive staff.

Book your stay at Nadler Victoria for a memorable experience in London.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

Please note that all bedrooms except the Large Double Room are not wheelchair accessible. Therefore they may not be suitable for guests with mobility impairment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 2813 reviews
Cleanliness: 9.62
Service: 10
Location: 10
Room Quality: 9.42
Amenities: 9.42
Value for Money: 9.92
Food and Beverage: 8.42
Overall Experience: 10
A
Abdel solo_traveller us
10
Excellent location , friendly staff
Pros:

Location , location , location

Cons:

Nothing really

2026-05-30 via Nuitee
E
Eva family_with_children de
9
Pros:

Sehr gute Lage, sehr sauber, sehr freundliches und hilfsbereites Personal.

2026-05-30 via Nuitee
J
J6345RNdylanr Business
10
Five stars for sure
Pros:

Carmens service was outstanding she helped me in every aspect possible, the team were amazing and deserve all the comments below; can’t wait for my next stay

2026-05-29 via Tripadvisor
L
lisabI6561EN Couples
10
Loved this adorable hotel
Pros:

Our stay here at The Resident Victoria was perfect. The hotel staff were all fabulous especially Lawrence the Resident Insider. Always welcoming and very helpful with places to go, how to get there and specific details. The hotel is very comfortable and the amenities were perfect for my husband and I. Would definitely recommend it and hope to be back next time we are in London.

2026-05-29 via Tripadvisor
3
360mahmah Couples
10
More Than a Hotel — A Memory Maker
Pros:

The Resident Victoria made our stay truly unforgettable. The team went above and beyond to arrange a beautiful surprise for my wife’s birthday — a gesture so thoughtful and heartfelt that it brought tears of joy. We are endlessly grateful for the care and love they put into making that moment so special.
The staff were warm, genuinely friendly, and incredibly helpful throughout our entire stay. No matter what we needed — from local restaurant suggestions to navigating the city — they were always there with a smile and the perfect answer.
The location is simply perfect. Steps away from the Underground and bus stops, we explored Westminster, Hyde Park, and so many iconic London landmarks with ease.
And after long days of sightseeing, coming back to the hotel’s Wine Hour was pure bliss — the perfect way to unwind, relax, and soak in the atmosphere before heading out again the next morning.
Thank you, The Resident Victoria, for not just hosting us, but for creating memories that will stay with us forever. We will absolutely be back! 🥂🙏

2026-05-29 via Tripadvisor
M
Mehdi couple ir
10
A perfect London base with a heart — wonderful staff, unbeatable location, and memories we will cherish forever.
Pros:

The team went above and beyond to arrange a beautiful surprise for my wife’s birthday — a gesture so thoughtful and heartfelt that it brought tears of joy. The staff were warm, genuinely friendly, and incredibly helpful throughout our entire stay. The location is simply perfect; steps away from the Underground and bus stops, we explored Westminster, Hyde Park, and so many iconic London landmarks with ease. And after long days of sightseeing, coming back to the hotel’s Wine Hour was pure bliss — the perfect way to unwind and recharge.

Cons:

Honestly, there is very little to criticise. If anything, we would have loved for the Wine Hour to last just a little longer — it was that enjoyable!

2026-05-29 via Nuitee
P
peterwright1971 NONE Glasgow, Scotland
10
A trip to the Palace.
Pros:

Hotel was amazing. Drinks reception in the evening was a pleasant way to meet other people. Mini kitchen in the room was really useful. Staff were all nothing short of amazing.

2026-05-28 via Tripadvisor
5
535kynak NONE
10
Superb Customer Service!
Pros:

Daniel at the reception of The Resident Victoria, was very accommodating from the moment we walked through the entrance. He greeted us with a smile, and made us feel very welcomed and appreciated that we to chose to stay at the hotel. Explaining the hotel benefits; taking our requests as well as asking housekeeping to give us an extra set of duvet covers so that me and my mum (sharing a double bed) to have our own sheets, asking if we need any advice, offered to carry our belongings to and from the room and offering to arrange transport.

The hotel was very clean and tidy; room (Standard Double) was soundproof, great mini kitchen that came with a sink/drinking water, microwave, mini-fridge, cutlery which was very handy for late night food/snacking, and the hotel even had a "happy hour" where they gave out free Prosecco in the evenings which complimented your stay. The air conditioning worked well, and the shower had great pressure and was spacious, with complimentary Molton Brown shampoo/conditioner/body wash.

The downside is waiting in the reception lobby of the area tends to get a bit crowded when there are more than 5 guests with big suitcases if you are waiting for transport/sitting in the lobby and there is only 2 small chairs with a low table for guests waiting, we did expect the room to have small personal amendities such as; toothpaste, toothbrush, shower caps, small facecloth and slippers but there was none. So be sure to pack your own.

We mainly got taxis to and from our hotel, and it was easy to spot as the hotel was at the side of a dead-end street, and within walking distance is Buckingham Palace and lots of cafes too.

Overall, it was a fantastic stay and worth the money for a short stay.
Thank you to the team for making our experience in London so welcomed.

2026-05-28 via Tripadvisor
M
Margaret couple us
8
2026-05-28 via Nuitee
C
Cosmopolitan10598 Family
10
Excellent Hotel ⭐️⭐️⭐️⭐️⭐️ Excellent location.
Pros:

Always a warm and friendly welcome at The Resident Victoria. Gela went out of his way to ensure our stay was perfect — thank you!

The location is excellent, and our King Room was incredibly spacious. The rooms are beautifully decorated, fresh, and spotless, with very comfortable beds. As a light sleeper, I especially appreciated how quiet the hotel is.

The kitchenette facilities are excellent, and the Molton Brown toiletries add an extra touch of luxury. We return time and time again because of the consistently high standard of service and quality throughout our stay.

2026-05-27 via Tripadvisor
Q
Q3854ROcharlesa Family
10
Our favourite hotel in London!
Pros:

This was me and my mum’s fourth stay at The Resident Victoria. We always love staying here as the staff are incredibly friendly and helpful, the rooms are lovely and kept very clean, and the hotel is located in a convenient location just behind Buckingham Palace and within walking distance of Victoria station. It is also very reasonably priced given all this. I would recommend The Resident to anybody and we will definitely be back next year!

2026-05-27 via Tripadvisor
C
christopherfP3547VO Family
10
Excellent place to stay in London!
Pros:

We loved our brief stay at the Resident, and wish didn't have to be so brief! The location is excellent, and is walking distance to so many great sites. Lawrence was especially friendly and gave us many great recommendations and ideas for things to do in the time we had, and he was super friendly the whole time. The room was clean and comfortable, but air conditioned during a hot May, so great to come back to some cool. Highly recommend this excellent hotel if you are staying in London.

2026-05-27 via Tripadvisor
C
Charlie solo_traveller gb
10
Pros:

Great location and lovely rooms

Cons:

No bedside table

2026-05-27 via Nuitee
L
lauriny2017 NONE
10
Great Stay!
Pros:

The location was perfect! So near Buckingham Palace and the main street! We could grab a taxi so fast. The room was bigger than I expected and the bathroom was HUGE compared to other European hotels we've stayed in! Staff was great, lovely evening cocktail hour. Overall, it was a great stay.

2026-05-26 via Tripadvisor
D
darrenmD7128GH Couples
10
Fantastic hotel
Pros:

Well appointed rooms with comfortable bed and excellent shower. Initial greeting and check in experience set the tone for a very pleasant 3 night stay. All staff we encountered ( predominantly front desk) were professional, courteous and very friendly. Would stay here again without hesitation if we were looking to stay in the area.

2026-05-26 via Tripadvisor
M
melaniec562 NONE Wigan, Greater Manchester, England
10
Excellent stay
Pros:

Perfect stay.
Unbeatable location.
Local area safe, clean, fabulous facilities, dining, shopping, tourist attractions on the doorstep.
Excellent staff.
Great room- mini kitchenette very handy. Filtered water tap.
We will always choose to stay here

2026-05-26 via Tripadvisor
S
sylvie family_with_children fr
10
Superbe séjour, équipe au top, nous recommandons sans aucune hésitation!
Pros:

Le personnel très attentionné, gentil, aimable et disponible
Bel hôtel avec beaucoup de charme et idéalement situé

2026-05-26 via Nuitee
R
Richard solo_traveller gb
10
Great location, lovely staff & definitely worth a return
2026-05-26 via Nuitee
C
Carol family_with_children gb
9
Very welcoming and central. Wouldn’t hesitate to book again and recommend. Look forward to the opportunity to return.
Pros:

Location
Friendly and welcoming staff.
Comfortable

Cons:

Nothing

2026-05-26 via Nuitee
R
R240PNstever Couples
10
Great location and treatment
Pros:

Great location. The staff was highly professional and caring. We loved the Italian breakfast joint next store. Lawrence is so kind.

2026-05-25 via Tripadvisor