Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Old room furnishings

Categories

Cleanliness
7.63
Several mentions of cleanliness issues, including unemptied bins and concerns about old furnishings.
Service
9.1
Numerous reviews praise the staff as friendly, professional, and helpful.
Location
9.14
Frequent comments highlight the central location and proximity to the beach.
Room Quality
7.09
Some complaints about room size and old furnishings indicating room quality could be improved.
Amenities
8.62
General good mentions of available amenities, though some areas need updating.
Value for Money
8.08
Value rated positively but some found it variable depending on room conditions.
Food and Beverage
8.63
Many positive remarks about the breakfast and overall dining experience.
Overall Experience
8.1
Overall positive experiences despite a few areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 17:38

Property Description

Breathtaking Views of Douglas Bay
Experience luxury at The Empress Hotel with stunning views of Douglas Bay from the comfort of your room.

Fine Dining and Relaxation
Indulge in a choice of dining options at our French-style brasserie restaurant or unwind at The Piano Bar while enjoying panoramic sea views.

Modern Comfort and Convenience
Each room is elegantly decorated with modern amenities like satellite TV, work desk, and tea/coffee facilities for a comfortable stay.

Ready to immerse yourself in luxury and relaxation? Book your stay at The Empress Hotel now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Location

Guest Reviews

8.3
Based on 2599 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.1
E
Elaine • couple • gb
7
Great service great food and very helpful staff.
Pros:

It was an emergency stay as my mum took unwell white on holiday and needed an operation. Staff were very helpful and accommodating when I got her out of hospital and she stayed 1 night before travelling home. Food was great

Cons:

Probably having stairs didn’t help but that was known before booking

2026-09-19 • via Nuitee
V
Valerie • solo_traveller • gb
10
5 day stay
Pros:

Amazing staff, all professionals & extremely helpful. Beautiful sea view room. Cleaned daily, good food.

Cons:

Hairdryer did not work.

2026-09-18 • via Nuitee
R
Rebecca • extended_group • gb
8
I’ll be back again
Pros:

Easy to get two from airport

Cons:

Very clean

2026-09-18 • via Nuitee
M
Mark • family_with_children • gb
8
Pros:

Food selection for breakfast and dinner. Nice bar for sitting in the evening. Location is excellent.

Cons:

Queue for the lift every time. Creaky floorboards in the room

2026-09-17 • via Nuitee
F
Fagan • solo_traveller • gb
10
Excellent
Pros:

The breakfast was excellent

Cons:

Nothing

2026-09-15 • via Nuitee
R
Richard • solo_traveller • gb
8
Pros:

Well positioned on Douglas promenade

2026-09-15 • via Nuitee
P
Paula • solo_traveller • gb
10
Isle of man bowling festival
Pros:

Had an amazing time here staff were very friendly...food was very nice ...always happy to help out ......u have the lovely see view as soon as u walk out the hotel the shops our 15 mins walk to town centre......we went for the bowling festival week and it was amazing had great fun and the people there are so friendly and make u feel welcome.

Cons:

Everything and we stayed for a week already booked hotel again for next year.

2026-09-14 • via Nuitee
C
Christine • solo_traveller • im
3
2026-09-13 • via Nuitee
L
Leanne • solo_traveller • gb
9
Manx Gp, sight seeing
Pros:

Fantastic location, clean and good food with a choice of bar food and bistro. Staff were really helpful and breakfast great.

Cons:

N/A

2026-09-13 • via Nuitee
J
Jayne • solo_traveller • gb
10
Great Hotel
Pros:

Location,size of room,view,very clean.

Cons:

Breakfast bacon swimming in grease.

2026-09-11 • via Nuitee
F
Fachtna • solo_traveller • ie
8
Pros:

Great location, staff were helpful

Cons:

Nothing

2026-09-10 • via Nuitee
L
Linda • solo_traveller • gb
8
Pros:

Good food in both areas
Comfy bed
Welcoming entrance
Good sized room

Cons:

Breakfast room dreary
Very small lift

2026-09-09 • via Nuitee
L
Len • solo_traveller • gb
9
2026-09-07 • via Nuitee
A
Anne • solo_traveller • au
9
Pros:

Lovely staff. Lovely piano man. Lovely breakfast and generous dinners.

Cons:

Room was small and no view.

2026-09-07 • via Nuitee
R
Rebecca • couple • im
8
Staycation for a wedding
Pros:

We have stayed at the empress several times so we know what we are getting

Cons:

Staff are amazing

2026-09-07 • via Nuitee
L
Llion • solo_traveller • gb
10
2026-09-07 • via Nuitee
M
Michaela • family_with_children • gb
8
Love this place.
Pros:

Its location on the promenade is ideal.
The breakfast is fabulous.

Cons:

Our room was very small but considered executive, my daughter’s room was better and cost less.

2026-09-07 • via Nuitee
R
Rb • solo_traveller • gb
8
2026-09-06 • via Nuitee
R
Ruth • couple • gb
8
Beautiful sea view
Pros:

Beautiful views from the room. Hotel was very clean everywhere. We enjoyed a very reasonable priced meal in the bar.

Cons:

Nothing

2026-09-05 • via Nuitee
S
Sally • couple • gb
10
Excellent stay.
Pros:

Beautiful hotel, fabulous location. Lovely room and facilities. Good food and excellent Piano bar entertainment

Cons:

Nothing not to like.

2026-09-05 • via Nuitee